Angélica Luz Atlassian Team

Hello @[deleted], Welcome to Atlassian Community! I can see that you have two accounts on the site, but it seems that you were able to log in today. Atlassian account is a single sign-on, so the same account you use here, you can use to login to Jira and I can see that the email address you are using here in the community…

Hello @dorothea.schwarz, Thank you for reaching out to Atlassian Community! I searched for specific documentation for self sign-up for customers but didn’t find anything, but I would like to share with you an article that I created here in the community that shows the steps for self-registration and all other features…

Hi @sanjay_sapra, It’s necessary to add a screen to the transition, so when you select the status, it will open the screen and that’s where you can update the field for the transition to work. With this said, go to the workflow again, click on the transition and select Edit to select a Screen. Please, make sure that this…

Hello @Varun Subramanian, Welcome to Atlassian Community! I saw that your site administrator created a ticket with our support related to the same question, but it was closed as “Resolved by Customer”. Since it was resolved, please, feel free to share the resolution here to help other community members that may face the…

Hello @Christopher Rushing, Welcome to Atlassian Community! When it comes to the customer portal and articles, currently, there is no workaround besides allowing the customer to view the articles directly in Confluence. They can view it without a Confluence license, but it will require to migrate their accounts to…

Hello @Fred Rogers, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to know if you need to group the “Issues in this epic”: If that’s the case, there is no option to group child issues by sprint or any other value on an Epic. If that’s not the case, can you…

Thank you for the details, Israel. Sorry for the misunderstanding. If you need to get via API a list of the projects you have access to across multiple sites, I’m afraid to say that it’s not possible. The only way to get the projects via API is by doing what you are currently doing: use the Get all projects endpoint for…

Hello @IT, Thank you for reaching out to Atlassian Community! Checking Camille’s email address, I was able to find a bounce related to the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [VE1EUR01FT041.eop-EUR01.prod.protection.outlook.com] I removed this bounce and the notifications…

Hi @Ahmed Attia, I’m not sure I understood correctly. You are the only Org administrator, would you like to change your email address to another domain? Please, give us more information about what you meant by the owner of the organization, because if you are talking about the site sxxxxx-nxxx.atlassian.net, you are the…

Thank you for the details, @VINAY KUMAR. If it’s working for other users, maybe there is some configuration on your machine blocking it from working. Would it be possible for you to test using another computer? Are other users using the same network and the exact same computer and configuration/permissions as you?

Hello Daniel, Thank you for reaching out to Atlassian Community! I understand that you are using the Wiki Markup renderer and this makes difference on the Description field on the agent view (internally). On the customer portal, this setting won’t affect the Description field, so when customers create tickets, they will…

Olá Caio, Obrigada por entrar em contato com o Atlassian Community! Atualmente há um bug que afeta o relatório de satisfação onde mostra tickets e suas avaliações duplicadas. Customer Satisfaction report shows duplicate entries Por favor, clique em “This affects my team” e também em Watch para receber atualizações do bug.…

Hello Carlos, Thank you for reaching out to Atlassian Community! The Organization field is based on what customers select when they create a ticket. They can select an organization but also create a private ticket. How are they creating the ticket (via email or portal)? It’s possible to select for tickets to be…

Hello @Javalover93, Thank you for reaching out to Atlassian Community! As per your screenshot, it seems that you don’t have permission to view the other menus. I tested here using version v123.1.69 and a Free site and the options are visible. Are you able to access everything using the web version using this exact same…

Hello @Kenny Rijnbeek, Thank you for reaching out to Atlassian Community! I saw that you upgraded your plan from Free to Standard and created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different…

Hello Emile, Thank you for reaching out to Atlassian Community! When adding a custom mailbox to receive requests on a Service Management project, the best option is to add it directly to the project. The mail handlers on Cog icon > System > Incoming email works best for Jira Software and Business projects. Can you please…

Hello @Rodney DelaRosa, Welcome to Atlassian Community! Testing on my free Bitbucket, I can see the Merge button, so it confirms that the free plan shouldn’t prevent you from merge pull requests. Can you please go to Repository settings > Branch permissions and check if the Merge via pull requests is set to Everybody?…

Awesome! I'm happy that I could help If there is anything else we can do to help, please let us know.

Hello @sanjay_sapra, Thank you for reaching out to Atlassian Community! When using Validators on the workflow, the only option to force Linked Issues to be modified during a transition is the Field has been modified Validator. I tested here and it works. So please, add that validator for the Linked issue on the desired…

Hi @Brayn Hammad, Thank you for testing. I checked the logs from the last 4 hours and the error is still the same regarding the number of licensed users. There are other things that may cause issues while importing users, you can find the details on the documentation below: Resolve user and groups synchronization error…

Hello Clayton, Welcome to Atlassian Community! When receiving requests by email in a Service project, Jira will recognize the "From" as the reporter, and currently, it's not possible to configure it to make Jira get the Reply-to to add as the reporter. There is a feature request suggesting the implementation of this…

Hello Israel, Welcome to Atlassian Community! It’s possible to see the sites that you have access to on https://start.atlassian.com/. When you access this page with your Atlassian account, you will see these details: If you click on Show all products, you will be able to see the sites and products that you have permission…

Hi Ben, Yes, that’s the place to change the date format, but due to the bug users won’t see the difference in the new issue view, only in the old view. We don’t have a specific date yet but we’ll update our documentation when it’s ready and also the Bug ticket.

Hello Jose, Welcome to Atlassian Community! Testing on my local site, I can see that it’s possible to create Branches, Pull Requests and make Commits. This is possible on both Next-gen and Classic projects. When linking Jira and Bitbucket, the Development panel should be visible on all issue types. If that’s not what you…

Hello @Ahmed Attia, Welcome to Atlassian Community! Checking the details of your site, I can see that you are the Org admin and also the main billing and technical contact. I don’t see any other Cloud site linked to your email address, so I believe you resolved the issue. If you have any other questions regarding this…

Hello @Jaime Capitel, Thank you for your question! The Request Language field shows the language that the customer is using in the customer portal. This only works if the languages set in the project are visible to customers and up to date. They can select any language on their profile, but it will only show on the Request…

Hello @ayakurnov, Welcome to Atlassian Community! I can see that everyone from your site has the same email domain, so I checked if there were any blocks or bounces and found 52. The bounces were related to the errors below: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1…

Thank you for the information, @VINAY KUMAR. Can you also confirm with your IT Team if the URL http://sheets-jira-production.atl-pi-dev.net is not blocked? If it’s blocked, it’s necessary to unblock it as this service provides data and handles Atlassian Auth flow.

Hi Kerrie, Thanks for reaching out to Atlassian Community! I tested again on my local site, but I wasn’t able to replicate the issue. Searching for similar issues, I found one that was recently escalated for further investigation and I saw the videos and screenshots shared by the user, but even following the same steps,…

Hi @[deleted], I’m glad that the issue regarding duplicated ticket is resolved. The second issue about the mail handler, I believe you are using the mail handler of Jira Core that is not recommended for the Jira Service Management project since it has its own mail handler. The mail handler created on Cog icon > System >…