Sorting by assignee or by reporter returns error

Question

Hello ,

I am currently having this problem, how can I fix it?

thanks.

Alper

Enis Alper Ekiz · Answer

Hi Angelica ,

This error only occurs with the letter Z

Thank you for your help

Angélica Luz · Answer

Hello @Enis Alper Ekiz,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to this issue and it happens only when you search for users that start with the letter Z, please, correct me if I’m wrong.

Also, you are using Jira Server, so the solution I posted on the other thread about the Browser users and Groups permission might not be helpful. If you can select any other user, it means that you have permission, so it wouldn’t be the case.

Another thing that you can check is that if the person has permission on this Service Management project since you are adding them as a participant. Go to the Service project > Customers and confirm if they are listed there.

Sometimes the UI doesn’t show an error pointing what is the cause, so if you are a site administrator, go to Cog icon > User management and check if the user is active.

These are just simple tests, so since our support team is already helping and you can share more details with them since the ticket is private, let’s focus on the ticket.

Once it’s resolved, feel free to share the resolution here to help other community members that may face the same issue.

Kind regards,
Angélica