Angélica Luz Atlassian Team

Hello Cameron, Welcome to Atlassian Community! When we add different languages to the customer portal, customers will be able to see the information in one of the languages once they change the language on their profile (Profile picture > Profile > Language). When it comes to the login page, the language is based on the…

Hello @Максим Коногоров, Welcome to Atlassian Community! In order to change the project's email address, it's necessary to verify a domain first and then configure SPF and DKIM records. * Verify a domain for your organization * Configure Jira Cloud to send emails on behalf of your domain After that, you will be able to…

Thank you for the details, @kherge. We were able to check here that the account was deactivated by the Org administrator, so they must activate your account again. {"deactivatedInfo":{"deactivatedBy":"","deactivatedOn":"2020-03-30T03:24:20.045Z"},"blockedBy":{"type":"orgAdmin","reason":"Blocked by Org…

Thank you for the details, Michal. They are right when it comes to technical support, but since your issue is related to product activation, subscription, billing, the right place would be the ticket with our Customer advocates., but I'll do my best here to help you. I deactivated Confluence on my site to check if I would…

Hello @tyrone kimble, Thank you for reaching out to Atlassian Community! Removing a domain from an organization won't remove the users from the site, they will still have access to everything, the only difference is that, while you don't verify the email again, they will have the ability to change their full name, email…

Hello @kherge, Welcome to Atlassian Community! I searched for your full name here and I found many accounts, so I'm not sure which is the affected one. If the account is from a verified domain, may I know if you already contacted the administrator to check if they can reactivate your account? Are you facing this issue when…

Hello Marco, Welcome to Atlassian Community! I can see that you are a site administrator, but in order to manage Service Desk projects, you need to be a project administrator as well. Can you please go to Project settings > People (Classic) or Service Desk settings > Internal access (Next-gen) and check if you are listed…

Hello Ryan, Welcome to Atlassian Community! The Roadmap is a new feature for Classic projects and since it's a Beta version, some features are still not available and one of them is the ability to use on Jira Cloud for Mac or on Mobile. Based on your question, I created a feature request suggesting the implementation of…

Hello @ServiceDesk Things_io, Thank you for reaching out to Atlassian Community! Checking the logs of your site, I was able to find errors to process emails on November 2, but it doesn't show the cause. Some errors are: "message":"Failed to process message with ID 1XX" "message":"Transient error while processing emails"…

Hello Manu, Thank you for reaching out to Atlassian Community! Testing on my local site and also searching for similar cases, I can see that this issue is related to a known bug. The Activity Stream expects the username but it was removed due to GDPR, that's why the filter is not working as expected. * Activity Stream…

Hello Chedva, Welcome to Atlassian Community! In order to add different filters to the backlog, it's necessary to go to Board settings > Quick filters. I can see that you are a Jira administrator, can you please confirm if you are listed as an Administrator on Project settings > People? Is it happening with other project…

Hello Michal, Thank you for reaching out to Atlassian Community! I can see that Confluence is currently Suspended on your site. Can you please go to Cog icon > Billing > Manage subscriptions and check if Confluence is still listed? If so, to activate the subscription again, please click on "Change" and select the Standard…

Hello @Natálie, Thank you for reaching out to Atlassian Community! When it comes to the Customer portal, currently, there are no many options for customization. There are many feature requests suggesting improvements for that: * As a Service Desk admin I would like to customize fields and filtering in the requests page *…

Hello @candy.pearson, Thank you for reaching out to Atlassian Community! When it comes to articles, currently, the footer added in Confluence will not be visible in the customer portal, and the "Powered by Jira Service Desk" can't be edited or removed. There is a bug and a feature related to this: * Provide support for a…

Hello Claire, Thank you for reaching out to Atlassian Community! When it comes to Widget configuration, currently, it's not possible to change its size. There is a feature request suggesting the ability to see the articles in the portal instead of the widget: * Open widget articles in the portal Please, click on vote and…

Hello Gee, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead. Once the…

Hello @Fabián Vásquez, Welcome to Atlassian Community! I can see that the Jira Service Desk subscription is currently active on your site and you are set as an agent, so you should be able to access Service Desk projects. Are you still facing this issue? Are you facing the issue when accessing a ticket or project settings?…

Hello Diana, Welcome to Atlassian Community! When using next-gen, currently, there is no option to clone projects. Next-gen projects are independent of other projects, so custom fields, issue types created in one project cannot be applied or share with others. There is a feature request suggesting the implementation of…

Hello Emma, Thank you for reaching out to Atlassian Community! On Jira Service Desk, the reporter receives customer notifications, and what triggers this type of notification is the request type. It's not possible to block some notifications to be sent to specific reporters. If they don't disable it in the portal, they…

Hello @Larissa Elen do Nascimento, I believe this question is a duplicated of this other one. - Visualização If you have any other questions regarding this matter, please let us know. Regards, Angélica

Thank you for sharing the screenshots, Rafael. On the Registro CNAME you need to add on "Nome do host" only s1._domainkey and s2._domainkey. It's not necessary to add your domain after that. Configure your domain's DKIM records As a Domain Administrator of your domain, set the following DKIM records to ensure that Jira is…

Hello Lionel, Welcome to Atlassian Community! When allowing customers to create their own accounts to raise tickets on the customer portal, currently it’s not possible to restrict by domain. If we set that they can create their own accounts, anyone that sends an email will have an account created and also it will create a…

Hello @Ghummakar Vlogs, Thank you for reaching out to Community! Checking your email address, I didn't find any blocks or bounces. Also, I saw that you were active on the Cloud site where your account is associated with. If there is anything we can do to help, please let us know. Regards, Angélica

Hello, napalm and Stephen, When it comes to Active Directory, in Cloud, we support the integration with Azure AD and other identity providers such as Okta, OneLogin, Google Cloud, Idaptive, AD FS, Auth0: * Set up SAML single sign-on To use SAML, it will be necessary to subscribe to Atlassian Access, and this product is not…

Hello @Henry Archer and welcome to Atlassian Community! Thank you for your question. We have plans to expand the data residency in other locations, and Canada is one of them. This is currently in our Roadmap and for more information, please check the link below: * Data residency in additional locations I added your…

Hello Rafael, Thank you for reaching out to Atlassian Community! Checking the details of your site, I could find two domains, and both show errors on https://domain-check.atlassian.com/ The domain that ends with .com shows this: And the domain .com.br shows this information: The documentation you shared is the correct one…

Hello Tim, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to confirm if by Tasks you mean the Child issues. If that's the case, when viewing an Epic, it should show the Child and Linked issues, Would you mind sharing with us a screenshot of how the Epic looks…

Hello Polo, Welcome to Atlassian Community! The size limit in Jira Cloud per file is 2GB. The administrator can change the size by going to Cog icon > System > Attachments. For more details, please check the documentation below: * Configure file attachments Regards, Angélica

Olá Larissa, Obrigada por entrar em contato com o Atlassian Community! Para que clientes possam visualizar imagens, PDFs ou outros arquivos no portal, é necessário que o anexo seja compartilhado em um comentário público. Apenas anexar o arquivo na solicitação não irá fazer com que o cliente veja no portal, então é…

Hello @Ulrich Scholz, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions: * Is this issue happening when using the old or new view? * Does it happen if viewing Powerpoint files with few slides? * Have you tested using another browser? *…