Angélica Luz Atlassian Team

Hello @SMT - Mustafa Demir, Thank you for reaching out to Atlassian Community and for sharing the details of your use case. It's possible to create a rule on your email to forward the notification to the project's email address, but since you have permission on the project, all emails from the other environment that is…

Hello Alex, Welcome to Atlassian Community! Testing on my local site, it was possible to bulk change Fix Versions for sub-tasks. Can you please confirm if the field was added to the issue type? Go to Project settings > Issue types and confirm if the field is listed under "Context fields". Also, in order to bulk change, you…

Hello @Margaret Winward, Thank you for reaching out to Atlassian Community! When using Jira Service Desk and Confluence together, currently, only How-to and Troubleshooting templates are available to create pages from a ticket and it's not possible to add more templates to this dropdown. There is a feature suggesting an…

Bom dia Aender, Obrigada pela informação! Para que você receba notificações, é necessário ser membro do cartão ou também estar seguindo um lista ou quadro na qual o cartão pertence. Para mais detalhes, por favor, verifique a documentação abaixo: * Assistindo cartões, listas e placas

Hi Liza, When we click on Configure, we are redirected to the Request types in order to organize the fields on the issue view. The Request form tab is where we add and remove fields that are shown in the customer portal. All the fields from the portal are also shown on the agent view, but in the portal, we can add display…

Hello Elena, Thank you for reaching out to Atlassian Community! On Jira Service Desk, currently, there is no option to track if a notification was delivered and if it was read. There are feature requests suggesting improvements for that: * Provide an outgoing email logs * Be able to track outgoing emails that fail to be…

Hello @akhil.annem, Thank you for reaching out to Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with an Identity Provider. There is a feature request suggesting the implementation of this ability: * SSO…

Hello Juan, Welcome to Atlassian Community! When it comes to the Widget configuration, the field "Labels" is currently not supported. This type of field is also not visible in public portals (which is required in order to use the widget). There are feature requests suggesting the implementation of such ability: * Support…

Hello @郭 冠洲, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if by the Organization field you mean the search that shows on the Customers' page, the "Share with" in the customer portal, or the field in the ticket when viewing as an agent. Portal: Customers' page: Agent…

Hello @francois-xavier.tjonchengon-ext, Welcome to Atlassian Community! Searching for the email that you mentioned, I didn't find any blocks or bounces on your side. Then, searching by domain I found many addresses that had the following suppression: 550: 550 #5.1.0 Address rejected. I removed those bounces and if someone…

Hello @syoung, Welcome to Atlassian Community! Testing on my local site, the files were correctly previewed when using the new issue view and Chrome. The version on my laptop is 86.0.4240.111. Then, I disabled the new issue view and I was able to replicate the issue only with a .MOV file, but this is expected. There is a…

Olá Aender, Obrigada por entrar em contato com o Atlassian Community! Verificando seu email nas nossas ferramentas, não localizei nenhum bloqueio do nosso lado. O email que você está utilizando aqui no community não está associado a nenhum site do Jira e pesquisando pelo seu nome internamente, também não consegui localizar…

Hello @jerieljacinto, Welcome to Atlassian Community! When a customer replies to a notification and a new ticket is created instead of adding a comment, it means that the customer who replied doesn't have permission on the ticket. For them to be able to comment, they must be a participant and if they are not being…

Hello Liza, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm where would you like to add the Custom Google Map Field. If you need to use it in the customer portal, I'm afraid to say that this is currently not supported. * Several custom field types…

Hi Gui, I tested both links here using incognito and it's working. There are no restrictions, both are public features. * https://jira.atlassian.com/browse/CONFCLOUD-55260 * https://jira.atlassian.com/browse/CONFCLOUD-70213 Can you try accessing using incognito or another browser?

Hello Carlos, Welcome to Atlassian Community! It's possible to see the child issues of an Epic on the Roadmap, but for the child issues, only the status is visible. There are some features suggesting improvements for that: * Date range for child issues on roadmap * Add markers or milestones to roadmap * Display sum of…

Hello Silvia, Thank you for reaching out to Community! Searching for similar questions, features, and add-ons, I didn't find anything that mentions "aerogram" for dashboards, so I'm afraid to say that it's not possible to achieve this. We can search for something similar and it would be great if you could share with us an…

Hello @Support Agent, Thank you for your question. What is shown on the ITSM demo video is the default of a customer portal. When linking a Confluence space to a Service Desk project, customers will be able to search for articles in the portal and not in Confluence directly. The image that you shared as the one you want to…

Hello @Support Agent, Thank you for reaching out to Community! The screenshot that you shared is from the customer portal and the cards are related to Service Desk projects. With this said, these boxes are only visible in the portal for customers to create tickets, it's not possible to add the same view in Confluence.…

Hello @Syed Rahman, Thank you for reaching out to Atlassian Community! The best way to check who are the administrators of your site is by checking internally in your company. Here in Community and also on our private support, we don't share this type of information. The site administrator is usually the same person that…

Hi Sam, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead. Once the ticket is closed, feel…

Hello Yvonne, Welcome to Atlassian Community! When it comes to "Customer invited", it's not possible to customize or translate this type of notification. There is a feature request suggesting the implementation of this ability: * Translation for Customer invited notification Please, click on vote and watch to receive…

Hi Cory, Thank you for your suggestions. I would like to share with you our documentation that better explains each level of support and who can reach out to which channel: * Atlassian Support Offerings Also, there is this great explanation from Earl about why the ability to create bugs was disabled: * Where do I report a…

Hello Gui, Thank you for your feedback. Regarding the public knowledge base, there are some features suggesting to hide these options, but even though they can see, they do not have permission to use it. * Anonymous users have access to Space Tools and Space Directory * Hide Create button for anonymous users In Jira…

Thank you for the screenshots, Tony. I can see that your site administrator created a ticket with our support and they are investigating the issue. It seems that it happens when cloning the child issue of an Epic and not the Epic itself. Since our support is able to access your site, let's wait for their response to avoid…

Hello Roger, Welcome to Atlassian Community! When it comes to public access, the backlog is a menu that won't be visible even if permissions are changed on your site. It's possible to allow people to see tickets from a project, but boards or backlog won't be available for them, only licensed users have this permission. I…

Hello @Shivam Rathour, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us the steps you are following and where you are seeing this message. Are you using a REST API endpoint? Which one? Is it happening when you do something directly in Jira? If it…

Hello @Kirby Bryant, Yes, there was a bounce and it was related to the same error: 550 5.1.1 Requested action not taken: mailbox unavailable I removed the bounce and you should receive notifications again. If you face any issue, please let us know. Regards, Angélica

Hello @Cemal, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to find two options that will help you get issues where "Project Epic" is a child of an Epic. The JQL below will return the child issues where the parent (Epic) belongs to a Classic project: issuetype = "Project Epic" AND…

Hello @Shashank_Mulay, Welcome to Atlassian Community! The description field in Jira has this size when there are no text or images added. While adding the description, it will get bigger, but it's not possible to change it before that. As per the details of your, I believe that the option that you need is the same as the…