Angélica Luz Atlassian Team

Hello @Vishal Kochhar, Thank you for reaching out to Atlassian Community! When a ticket is shared with an Organization, customers on the Org will receive only one notification informing them that it was shared and for them to receive further notifications, they need to go to the portal and click on “Get notifications”. If…

Hi Steve, Sorry, I added the wrong link. Instead of adding the feature request, I added a community internal ticket. I edited it now and you will be able to see the details.

Hello @Jeff Lim, Welcome to Atlassian Community! As per the details, I believe you are using a team-managed (next-gen) project. Currently, the option to change card colors is available only on company-managed projects. There is a feature request suggesting the implementation of this ability: As a Jira next-gen user, I want…

Hello @Giuseppe Mastrolonardo, Thank you for reaching out to Atlassian Community! The survey is sent when a resolution is set on a ticket. A ticket can be in the status Closed, but if the resolution is not set, the notification won’t be sent. If the resolution is being set, can you please let us know if the reporter of the…

Hello @ckhong, Thank you for reaching out to Atlassian Community! The “Share with” field in the form when a customer is creating a ticket has the functionality to share with the Organization only. For customers to share the ticket with other customers, it’s necessary to use the field “+ Share” after the ticket is created.…

Hello @Keith Jones, Thank you for reaching out to Atlassian Community! When a new customer is created via email, there is no configuration to add them to an Organization. What can be done, in this case, is to use an automation rule to add the customer to an organization based on their domain. Set organization in Jira…

Hi @mobiusinteractive, I tested here with my email which is name.lastname@company.com and it works, it got only the domain. Hope this helps!

Hi @Bhargavi, I see that you created this question with a Cloud Free site, so there are no restrictions on the pages. Are you using the same site you added when created the question or are you using Standard Plan? I tested here using the Standard plan and I wasn’t able to replicate the issue. I restricted some pages for…

Hello @Francine Stivanin, Welcome to Community! Just for a better understanding of the issue, I would like to know if users are able to access other Dashboards (Painéis de controle) or if it’s happening with only one. When they land on this page, if they access other pages like Seu trabalho or Projetos, does it load? Can…

Hello @Koin User Support, Welcome to Atlassian Community! Testing on my local site, I used an email with no account on my site and created a ticket on an open portal. The first notification and the following ones with comments are received and the customer can reply and it will be added as a comment. Are all notifications…

Hello @Steve Koinm, Thank you for reaching out to Atlassian Community! Testing the Jira Cloud for Mac app here, I can see that there is no option to select to view tickets in the sidebar or dialog. It’s by default to view in Dialog mode on a Board and on the Backlog, it open in the Sidebar. Based on your request, I created…

Thank you for the heads up, @Daniel Ebers. The option wasn't removed, it was actually moved to the Export button. I edited the workaround on the feature ticket.

Hi Neil, How were the tickets moved to the Done column? Testing here, there are some actions that don’t set the resolution. For example, if you delete a column and select to move the tickets to Done, the tickets will be moved, but the resolution will not be set. Also, if you move the ticket from another project directly to…

Hello @mobiusinteractive, Thank you for reaching out to Atlassian Community! We were able to test here and confirm that the smart value that gets only the reporter’s domain is the one below: {{reporter.emailAddress.substringAfter("@").substringBefore(".")}} Please, take your time to test and let us know how it goes. Kind…

Thank you for the details, @Bhargavi. Testing on my local site, there are some restrictions in Confluence that make the pages not visible in Jira, even if the user can view it in Confluence. Are there any restrictions on the Space or only on the Pages? Do they have permission only to view the pages in Confluence?

Hi Prasanna, Welcome to Community! I saw that you created a new post and Theodora already answered there. - Not getting recovery link to my email address If there is anything else we can do to help, please let us know. Kind regards, Angélica

Hello @Kyle Barry, Thank you for reaching out to Atlassian Community! On the Roadmap, currently, the date range is available only for Epics. Also, the Epic date range is only manual. The Epic won't adjust automatically if a child issue, for example, has the due date after the Epic's due date. There are feature requests…

Hello @Bohdan Denysiuk, Thank you for reaching out to Atlassian Community! Checking your email address on our tools, it returned a bounce due to the following reason: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BN8NAM12FT035.eop-nam12.prod.protection.outlook.com] I removed this bounce and the…

Hello @Tetiana, Thank you for reaching out to Atlassian Community! When a customer creates a ticket in Service Management via portal or email, the first notification contains the name of the project. The other notifications will show the email address of the project, but it will show the name of the agent that added the…

Hello @Gizem Adanur, Welcome to Atlassian Community! I’m afraid to say that formatted text on another platform won’t work as expected on comment/description in Jira. I created a simple text on Word and pasted it on a comment, but the bullet list is not well formatted. Some formats may work, like Bold, Italic, and Underline…

Hello @Neil Chang, Welcome to Atlassian Community! Thank you for sharing the screenshot. It’s possible to clear done issues from the very last column when the tickets have a resolution and I can see on your screenshot that the tickets don't have a resolution, otherwise, a green checkmark would appear on the side of the…

Hello @Nicolas Sannier, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue. I can see that you have only Jira Core on your site, so the issue is happening on a Business project. This issue was reported as a bug and our dev team is already working on a fix:…

Hello @Jared Smith, Welcome to Atlassian Community! Checking the details of your site and account, I can see that you created a ticket with our Server support team about a similar issue and it was already fixed by uninstalling some apps. The question here is tagged as Cloud, so I would like to confirm if the issue you are…

Hello @Ramkumar Krishnan, Welcome to Atlassian Community! Checking the details of your site and account, I can see that your domain is managed with Atlassian access. When using Atlassian access, the Org administrator can set a time for “Idle session”. Update idle session duration This can be set only by the Org admin, so…

Hello @Rakesh, Thank you for reaching out to Atlassian Community! In case you are using a team-managed project (former next-gen), the Issue collector feature is still not available in this type of project. There is a feature request suggesting this improvement: As a user, I'd like to be able to create issue collector for…

Hello @Bhargavi, Thank you for reaching out to Atlassian Community! When linking a Confluence space to a Jira Software project, only Jira users that also have a Confluence license and also with permission on the Space and individual pages will be able to see and access the pages. The permissions to view pages in Jira will…

Hello @Henrique Degan, Thank you for reaching out to Atlassian Community! I saw that you created two tickets with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket…

Hello @abuitrago, Welcome to Atlassian Community! On Jira Cloud, it’s not possible to change a project type. What can be done is to bulk move all tickets to another project. I saw that you created a ticket with our support related to this question informing that the project was deleted. When we select to delete a Service…

Hello @AMEDRANO, Thank you for reaching out to Atlassian Community! On Jira Service Management, the Organization list is limited to 5 pages, so it will show only 250 Orgs even if there are more. This issue was reported as a bug: Jira service desk organizations listing is limited to 5 pages Please, click on “This affects my…

Hello @Witold Frackiewicz, Welcome to Atlassian Community! Checking your domain on our tools, it didn’t return any blocks or bounces. On another tool, I checked your email address and it did return some errors. The notifications are being sent from Jira, but it’s being bounced due to the following error: 550 Your host is…