Angélica Luz Atlassian Team

Hello @Rose Gilligan, Thank you for reaching out to Atlassian Community! The field Request Participants in the agent view doesn’t have the functionality to create an account, so this is not related to permission. Other customers can add non-existing customers via portal or email, but as an agent/admin, it's necessary to…

Hello @Vlajko Knezic, Thanks for reaching out to Community! I can see that your site has Confluence, Jira Software, and Jira Core. The Pages feature is available for Software projects only, so in case you are using a Business project, the "Add item" will only show the "Add shortcut" option. I recorded a gif with the steps…

Hello @chelsea.goetz, Thanks for reaching out to Community! The issue happens only when linking a Confluence home page, the Overview page, for example. The workaround, for now, is the one below: As a workaround for now, we've found that if you use the Jira macro in Confluence to add the Jira ticket to the Confluence page,…

Hello @Michele Zaben, Thank you for reaching out to Atlassian Community! When a domain is not verified and the account is not managed, only the owner of the email can change it directly on their profile on https://id.atlassian.com/manage-profile/email. For more information, please check the documentation below: Change…

Thank you for the details, @site-master. Testing on my local site on a next-gen Kanban project, when creating an issue using the Create button or using the shortcut “C”, the ticket is created and listed as the last one on the backlog. It’s not automatically added to the board. In this case, it’s necessary to manually move…

Hello @Karie Kelly, Thank you for reaching out to Atlassian Community! When it comes to Roadmaps, currently, it’s only possible to view it with a license. Even if the project is open to the public, the Roadmap can’t be accessed. There is a feature request suggesting the implementation of this ability: Ability share…

Hello @Roland Dunzendorfer, Welcome to Atlassian Community! Team-managed projects (former next-gen) are independent of other team and company-managed projects. With this said, it will be necessary to customize the issue types on each project, because currently, it’s not possible to share it between projects or to clone an…

Hi Martin, There is a feature request suggesting implementing this feature on the Cloud version: export all device from insight cloud This feature was created in the Mindville portal, so it's not possible to vote or watch the ticket.

Hello @Walisson Pires, Welcome to Atlassian Community! When customers belong to an organization, they will see the option to share the ticket while creating a new request in the portal and they can also share it after the ticket is created. If they don’t, an agent can manually add the Org to the ticket as well. Since you…

Hello @bemafred, Welcome to Atlassian Community! Testing on my local site, I was able to replicate the same issue. It’s not possible to link a home page/overview to an issue, only the pages listed on the page tree. This issue was reported as a bug: Linking a Confluence Home Page in an Issue produces an Error Please, click…

Hello @Mike Robinson, Welcome to Atlassian Community! On the old view, the editor was Wiki Markup, so the table format was different and it won’t work on the new view that uses Markdown. The Markdown syntax for tables is the one below: | Syntax | Description | | ----------- | ----------- | | Header | Title | | Paragraph |…

Hello @Kyle Kochmit, Welcome to Atlassian Community! Testing on my local site using Chrome, Firefox, and Safari, I was able to replicate a similar behavior when using Firefox only. On both Chrome and Safari, if I’m at the bottom of a page and refresh, it goes to the top, but on Firefox if I refresh the page while at the…

Thank you for the information, @Emanuel Huber. Can you please try disabling and enabling the widget and test again? Also, copy the widget code and add on a text editor and save it as widget.html, then open it on your preferred browser and test creating a ticket. This is just to test the widget alone, without any other code…

Hello @Michael Puckett II, Thank you for reaching out to Community! The place where the Org admins are added is different. When you need to add someone as a site admin, for example, you go to Cog icon > User management. Since you are the Org admin, when you access User management you will also be able to see the Org menus…

Thank you for the details, Yuri. I tested on a brand new site and found what is happening. Please, let me know if it’s the same steps you are following. If that’s the case, it’s not related to groups. I’m sorry for the misunderstanding. When we click on “Switch to” and select the product, it will filter by default only…

Hello @miker, Welcome to Atlassian Community! On Jira Cloud and Server, currently, there is no option to configure dynamic fields. There are feature requests suggesting the implementation of such ability: Server: Ability to display or hide a field based on option selected from another field Cloud: Use of dynamic fields in…

Hello @Martin Vogt, Welcome to Atlassian Community! On Insight for Jira Cloud, it’s possible to export only Objects and not Object Schemas. For more information, please, check the documentation below: How to export objects If you have any other questions regarding this matter, please let us know. Kind regards, Angélica

Hello @Rafael Soares, Welcome to Atlassian Community! Checking your site, I can see that all users are from the same domain, so I went ahead and check the domain on our tools. There were bounces due to the following error which is the cause why the user wasn’t receiving notifications: 550: 550 5.4.1 Recipient address…

Hello @site-master, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about your environment. Is the affected project a company-managed (classic) or a team-managed (next-gen) project? When you say task, do you mean ticket with the issue type Task or is it…

Hello @Andres Cordova, Thank you for reaching out to Atlassian Community! When it comes to the assignee field, currently, it’s not possible to limit the results. There is a feature request suggesting the implementation of this ability: Limit "Assign To" list to specific user group The good thing is that there is a…

Hello Jamie, Thank you for reaching out to Atlassian Community! Searching for similar issues and also bugs, I didn’t find anything related to the issue you are facing. What browser are you and the other affected users using? When this issue happens, would you mind open the same board using another browser to check if the…

Thank you for the screenshots, Antonio. Your project is a team-managed one (former next-gen), so there are no board settings. What you are seeing in the roadmap is correct and expected. The Roadmap shows what is under an Epic (Issues in this Epic) only and not Child issues/Sub-tasks of Tasks. There is a feature request…

Hello @Marijana Nikolic, I believe that your question is related to the same one you posted here. If there is anything else we can do to help, please post on the other thread. Kind regards, Angélica

Hello @Yuri Fedorov, Welcome to Atlassian Community! Testing on my local free site, I wasn’t able to replicate this behavior. Can you please test by going to Cog icon > Projects? Although you can access the projects using the Projects menu, as an administrator, the best option is to use the other menu. Is it happening to…

Hello @Anil Kumar, Thank you for your question! Since 2018, in order to use a knowledge base in a Service Management project, it’s necessary to use Confluence under the same domain. So, in this case, it will be necessary to add Confluence on the site where you are using JSM or add JSM on the other site and migrate the…

Hello @Marijana Nikolic, Thank you for reaching out to Atlassian Community! The sender of the customer notification when the issue is created is based on the portal name, so yes, it’s possible to change that. If you are using a company-managed project (former classic), go to Project settings > Portal settings. If it’s a…

Hello @Chiel Hoogma, Welcome to Atlassian Community! When adding users to a site, they will receive an invite informing them that someone invited them to join Jira, so I believe that the notification you are talking about is a customer invite and not a user invite, please correct me if I’m wrong. If it’s the notification…

Thank you for the details, @Baris Mutlu. Can you confirm with your Jira administrator what is set on Cog icon > General configuration > General settings? I added “Anonymous” on my site just to simulate what could be a cause. The default value usually is “${fullname} (Jira)”. If the setting is correct, then something is…

Thank you for the information, @Prakash Lattupally. There was a recent change in how notifications work for customers and agents and it caused a bug that affects the satisfaction survey. Can you please check on the affected tickets if the reporter is also a watcher of the ticket? If that’s the case, please click on “This…

Thank you for the details, Emanuel. Did you receive the notification informing you that the ticket was created? If you log in to the customer portal with the email that you used to create the ticket via widget, can you see the ticket on Requests > Created by me? Can you share with us a screenshot of the widget…