Rachel Wright Community Champion

I used to hate the laundry, but I've made some personal changes that made it easier to deal with. * Buy all the same kind of socks. Same color, style, and brand. That way, matching them up only requires the ability to count to "2." * Have only X days of socks or underwear. Having only 7 pairs of socks forces me to do…

Hi @Manu, there's nothing out of the box that does what you're asking, but I'm sure we can think of some creative ways you might be able to use. For example: What if you used the "Issue Collector" function for the simple users and the regular Create screen for the advanced users? Read more about the Issue Collector…

Thanks @BillyP. Hi @Carol Jones, I post coupons and periodic promos here: https://www.jirastrategy.com/coupons. Also, see if your employer will reimburse you. This is a legit training budget expense! 

I brought a bunch of games with me on the road...but we've never played them while traveling. Bummer! They are Tabu, Rummikube, Uno, a mini version of Connect Four, and a basic deck of cards. All the "too big" for the RV games are back in a small storage unit in my home state. My boyfriend's favorite game is Clue, and my…

I've always wanted to attend a methodologies presentation. What philosophy does your team use? How does your methodology influence your use of Atlassian tools? How do you technically and culturally manage a philosophy shift? etc. 

Hi @scott norris, this might be a permission issue. Can you check and see if you are in a group called "site-admins"? I found that group in my Jira Cloud Global Permissions page. It's not a group I remember creating myself. Go to: Admin > System > Global Permissions. Here's a screenshot of the missing option, which is now…

Hi @James Lewis, I was curious, so I hunted around my Jira Cloud instance and noticed the "Full Name" field was always grayed out. But, I'm able to change my display name if I login to my id.atlassian.com account. Try having the user do that. And I think that old "inspect element" security hole is plugged. ;) Hope this…

Hi @Oliviu Nita, thanks for checking there. What does your current email subject line say? I only know of three total places to check. We tried two and the third is your email templates. Have you ever customized those? I'm hoping someone else from the Community can help too, as I'm out of other ideas. Rachel

Hi @Oliviu Nita, you're right, you can specify a prefix in your mail server settings, but did you also check the "Email from" setting on the "General Configuration" page too? Go to: Admin > Settings > General Configuration or yourjiraurl.com/secure/admin/ViewApplicationProperties.jspa See screenshot. It's also possible…

Hi again @Amie Fudge, I thought of something else: You could use Confluence's "Table of Confluence" macro to get a reference link to each section of the page. In the example below, the link to the "Requirement 1" header is unique. It's in the format:…

Hi @Amie Fudge, the only way I can see to do it is to create a separate Confluence page for each requirement. Confluence and Jira already give you the needed unique IDs, the problem is you only have one Confluence page ID right now, since your requirements are all stored on the same long page. And, as you probably know, if…

Hi @Marc-André Goderre, Your terminology isn't familiar to me, so it's possible my terminology may not be familiar to you. I'll try to answer your question anyway. :) In order to change the Workflow your Jira Project is associated to, you'll need to be a Jira administrator, or a project administrator if your project has a…

Hi @Ranjeetha, I checked the Issue Collector in my Jira Server 7.9.2 instance and the buttons display as expected on a Win 10, Chrome 66 machine. I think you'll need to report this UI problem to Atlassian. You'll want to provide them with your Jira version details as well as any browser details. (I'm not familiar with what…

Hi @Jayme, since you said your two issues are linked, you can use a plugin like "Jira Misc Workflow Extensions" https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions to accomplish this. In your Bug's workflow, add a "Transition Linked Issues" Post Function to the final transition. Check the Atlassian…

Being part of the AUG program is one of the coolest things I've done. I encourage every Atlassian product user to join your local group or start one! 

Hi @Matthew DePasquale, if you just want to change what fields you see in your personal view when editing an issue, click the "Configure Fields" tab and click the "Custom" link. See screenshot. If you're trying to change what's shown on the view screen for all users, you'll need to edit the "View" screen for the specific…

Hi @Kirubel Tesfaye, I don't fully understand what you're trying to do, but you can at least append JQL search information to the Jira search URL. For example: If you were to collect the search string assignee = currentUser() and status = open in your tool, then could send your user to the URL:…

Hi @Tracy Blomqvist, I don't have a real answer for you, but here's some supporting information: The Excel exporter was removed in Jira v7.2. I don't remember if this is also when the importer was removed. Here are Atlassian's instructions for converting .xls to .csv:…

Hi @yrwon0928 - I agree that valuable company data should never be sent through external mail servers. The only way I know to prevent it however is to make sure all users are set up with a company provided email address. (This does not have to be the same domain internal employees use but it should be a domain managed by…

Hi @Silvana Hernandez, I don't think this is possible with the "Labels" field. This filed will accept any user input - including bad labels and misspellings! So the flexibility of this field is both great and terrible depending on your use case. :) Instead, if you want to control selection values, I recommend using a…

Hi @Jeffrey De Guzman - Sort of. :) Jira can process email content and add it as a comment (not as an attachment) to a Jira issue, when a Jira issue ID is included in the subject line or message headers. Here's more about this comment feature and "creating via email" feature in general:…

Hi @Jonathan Do, Jira can create issues via email. Can you either have your user send an email, that includes the attachment, to a special address recognized by Jira, or can you have some script detect the new file in your folder and send Jira an email? Here's more on the "create via email"…

Hi @Jonathan Ludwig, can you provide some screenshots so we can see more about what you mean? It sounds like you have multiple "Resolution" screens and maybe one or more of your workflows is referencing the wrong screen. Here's how to check: 1. Go to one of your problem workflows and look for the transition that pops up…

Hi @Chandrakanth Reddy, you don't have to tag the watchers, just make sure that they are included in the Notification Scheme powering the project. For example, if "All Watchers" is specified on the "Issue Updated" line item, all watchers will automatically receive an email. Here's an example: I realize this isn't exactly…

Hi @Ravi Vadlamudi, Steven is absolutely right; although you could also start logging this information if you really need it. To do it: * Create a custom field. I recommend the type "user picker" so a Jira user's username is recorded. * Go to the transition in the workflow just before an issue is "closed". * Add a post…

Hmmm, yes, I see the link in your "Auditor Expense Approval" project screenshot. Maddening! What else could be different between that project and "Avior Asset Tracking"? I thought about maybe a Business-type project vs a Software-type project, but that's not it either. I have the link in my projects regardless of type.…

Thanks @Peter Koutromanos, and thanks for your kind words as well. :) So far, I can't reproduce this in Jira Software (Server) 7.7.1 or in Jira Software (Cloud.) I see in your third screenshot that the "Project Role" of "Administrators" is listed. Can you double check that your name (or a group you are in) is specifically…

Ha! I thought that might be you! Great example of the Atlassian Community coming together online and offline!!

Hi @Michaela Gluchow, it sounds like you already checked your permissions, but can you check that you have admin permissions at the project-level and not just at the application-level? Go to Admin > Issues > Permission scheme and check the "Administer Projects" line item for any trouble project. Here's the documentation on…

Hi @Jordan Lampe, I think you're on the right path! How about after you tag an issue as a dupe (using the "linked issues" feature) , you also close it with a Resolution of "Duplicate"? That way you can simply exclude the issues that are closed (or resolved as a dupe) from your filter. I DO think there's value in showing…