Rachel Wright Community Champion

Hi @Diane White, there are probably a few ways to do it, but here's one: How about two transition buttons? * The first button represents the "yes it was done at the right time" scenario. When the user clicks the button a post function is used to copy the value of the "Approved Date/Time" field to the "Actual Implementation…

Hi @ADMIN, you're right; those date formats are tricky! I recommend using the format that's set on your applications "Advanced Settings" page. You can check yours by visiting: Admin > System > General configuration > Advanced Settings (button on top right). By default, those formats are: * d/MMM/yy * dd/MMM/yy h:mm a…

Hi @Jorge Gustavson, I ran into something similar once: a former admin had made certain projects viewable by only his personal username! (Awful!) I was looking in the database one day and found 6 additional projects no one new we even had! Anyway, try making sure you have the 'Administer Projects' permission, in the…

Hi @Sigridur Harpa Hannesdottir, I can't speak to the functionality of the plugin behavior you're talking about but have an alternate idea for you: How about when you select the assignee, you automatically populate a custom field, called "Problem Manager", with the "Assignee" value? Then, later in the workflow (at the…

Hi @Manish Wani, Are you importing usernames? If so, make sure you're using the Jira username, not a user's full name. If that's not the problem, can you give us more info? The following would be helpful: * A screenshot of the error * A snippet of your import file * Whether you're using the end user import or the admin…

Hi @AnneMarie Gaspari, I've done this before by querying the database. Here are some sample MySQL queries to get you started. Work with your DBA to optimize them or customize them for your DB type/version. Users per Role per Project Use: Gauge the impact of deleting or renaming a role. Understand role popularity. Spot old…

Hi @Eric Tolliver, this may not be the answer you're looking for, but you can store this info as a user profile option. Here's a Jira Cloud screenshot showing the creation of a new property in my own user account. There's more on this feature…

Hi @Mitchell Kahn, I'm not sure if I'm correctly understanding your question. When you click the "+" in Jira Cloud, to create a new issue, Jira remembers and selects the last project you created in. What ever project's issues you were just viewing doesn't factor into the creation action. Further, only the projects you have…

Hi @Erik Lundgren, I read your question a couple times and I think I understand. :) It sure sounds like you need a way to represent both "Theme A/Theme B" and a date for "mid June/mid August." So, something like: component = "Theme A" and due = "2018-06-15" And of course, if you can't use existing fields like "Component/s"…

Hi @Jens Kisters __SeibertSolutions, There's an add-on (for both Jira Cloud and Jira Server) called the "Jira Toolkit Plugin" that provides two very helpful field types called "Message Custom Field (for view)" and "Message Custom Field (for edit)." These fields allow you to display text or HTML on your issue or workflow…

Hi @Silva Kalpa, yes, you can link issues between two different Jira applications. Setup linking by adding the other application as an "Application Link" at: Admin > Applications > Application links or your-jira-url.com/plugins/servlet/applinks/listApplicationLinks. In the screenshot example, I'm linking a local test…

Hi again @Sandra Meessen, There's no such renderer for a custom field of this type. Simply add your content to the "Default Value" attribute of the field. For formatting, you can use Wiki markup in Jira Cloud. (You can only use HTML in Jira Server.) For the list of markup tags, go to:…

Hi @Elif Alverson, can you clarify how you are using the word "project"? Do you mean a new project, which is a collection of issues in Jira, with a unique key or are you talking about an issue in Jira that represents something your team is working on? If it's the latter, yes, you can populate fields, on the Create action,…

Thanks @Thomas Schlegel! Hi @tcheeric - nice to meet you online! I broke my Jira proactive maintenance into tasks I performed each quarter. I included everything from upgrades, to admin user audits (and things to keep the security and compliance teams happy), to "archiving" unused projects, running health checks, user…

Not with default Jira functionality. I always had to set the expectation with my users that if they are going to use the "create via email" feature that they should login to Jira and make sure their issue was created.

Hi @Florian Schmidt, I know the issue well but have no real solution. I can confirm what you're experiencing is accurate: if the sender isn't a recognized Jira user (i.e.: has no Jira license), issue creation from email will fail. The failure will be noted in your Jira incoming mail log, but the end user won't be aware…

Hi @Sandra Meessen, I don't think it's possible with standard Jira settings, but I have an idea for you: There's an add-on (for both Jira Cloud and Jira Server) called the "Jira Toolkit Plugin" that provides two very helpful field types called "Message Custom Field (for view)" and "Message Custom Field (for edit)." These…

Hi @Alkor, yes, a Jira application admin can certainly create custom fields! Login to Jira as an admin and go to the Custom Fields page. It's here: Admin > Issues > Custom fields or your-jira-url.com/secure/admin/ViewCustomFields.jspa. From there you can create a field of type "Date" or "Date and Time". Choose wisley,…

Great point @Josh Steckler about the wasted licenses! And while we're at it: don't create a generic/role/service account user with the username of "unassigned." I just found 5 of those and killed them. Gross!

Hi @Gordon Clark, I don't see a way to select a group for a Component Lead in either Jira Server or Jira Cloud. Is is possible that you instead had a generic user (ex: "Dev Team") with a distro email address (ex: dev-team@company.com) which sent email to multiple users? I usually don't recommend assigning issues to one of…

You rock @Fadoua! Great article. Neat to know about the Taekwondo.

Hi @Nour Eldin Arafa, I'm sure you'll get a lot of opinions here on which is method is "best." My personal opinion is that the method that facilitates the simplest workflow (your idea #2, with sub-tasks representing all the "stuff" to do) is best because it allows the workflow to remain flexible. It will let the workflow…

Hi @[deleted], If you have a recent version of Jira Server, you can get attachments from the file server. In Jira, visit: Admin > System > Advanced > Attachments (your-jira-url.com/secure/admin/ViewAttachmentSettings.jspa) to see your attachments directory location. If you haven't changed the default, the path is:…

Nice @Scott - thanks! The controls remind me of the UI for the Jira basic search. ;)

Hi @Ivan Kobylyansky, I agree with @Dzmitry Hryb [Deviniti]. The only thing I have to contribute is a suggestion for managing the way you access your accounts. In the Chrome browser, I create a profile for each company. That's helpful for more than just Jira. Ex: Profile A has bookmarks, settings, extensions, history, and…

Hi again @Matt Chana and @Sandor Krisztian Andre. I don't know of a way to "mention dynamically in bulk" but I thought of some other ideas. If you're just trying to get someone's attention, you could add the assignee to a standard notification event, like an issue update, or create a new custom event, and they'd get an…

Hi @Matt Chana - what version of Jira do you have? In newer versions of Jira (I have 7.5.2, for example), the format of the @mention function has changed. It no longer shows the tagged person as "[~username]" (without the quotes.) These days, it displays "First Last" (in "Visual" mode) and the name is linked to the user's…

Hi @p, You can use the following JQL to find that issue: summary ~ "XX_54_GCSE1234_TEST" Since the Summary (issue title) field uses a "like" search (ex: "~") you can also search for part of the string you provided. Example: summary ~ "XX*" summary ~ "TEST" The fuzzy search doesn't always return what you want though, so…

Hi @Jón Trausti, You can display the "Priority" column on your filter results page and in dashboards so the icon shows in those views. Screenshot: Priority column Also, each priority has an icon and color you can change. In the Jira Admin UI, click Issues > Priorities and then click the "Edit" link next to each of the…

Hi @Joju S, You can use a JQL query to create a filter returning all issues in a release. Example: fixVersion = 0.0.0.0 Then, you can use your query in a dashboard or board to have additional views of the same data. Is that what you mean? Hope that helps, Rachel Wright