Rachel Wright Community Champion

WOW! There are not enough likes for this idea! You are so cool @Thomas Schlegel! Happy holidays!

Hi @Monique vdB - For #12 above "Some users are reporting that they are not getting community emails..." I'm seeing this issue again. I'm not getting emails for "likes" and comments on an article I recently published. For reference it's…

+1 for collecting more details on the question screen. Knowing a user's deployment method (Server, Cloud, Data Center, Partner Hosted, Commodore 64 under the stairs in the basement...) would be really helpful when adding answers. Version would also be helpful. OR, if you don't want to ask it on the question screen, add it…

@Jeff Tillett - You are the Mr T of flair!

I'd say flair collection at US Summit 2017 was a success!

Missed Summit? The session recording and slides are available here: https://www.atlassian.com/company/events/summit-us/watch-sessions/2017/featured/upgrades-and-admin-at-scale-how-to-become-a-jira-admin-champion

Hi@pb - Before I visited Arizona the first time, I expected it to look like the Sahara desert! Embarrassing, but true. On the way to Summit last year, I told a group of Aussies (non-Atlassians) I was from Virginia and they asked me if I was a tobacco farmer! It got me thinking about travel misconceptions. I wrote a quick…

Hi @Theresa Marwah - Looking forward to meeting you at Summit! I'll be easy to spot with my Summit flair!

Hi Gary, if I'm understanding your question correctly, that's what Field Configuration Schemes are for. You can use a Field Configuration Schemes to point some issue types to a specific Field Configuration and other issue types to a different Field Configuration, within a certain project. Use Case: In the project…

Hello from the road! This was last weekend at a ranch in Dragoon, AZ. JIRA shirt goes wherever I go!

Thanks @Marc Siegel - I just posted another Summit article! This one is about the differences between the conferences and includes attendee tips. * Summit Through the Years - Part 1 * Summit Through the Years - Part 2 I also have these: * Atlassian Summit Survival Guide * How to Get your Boss to Send you to the Atlassian…

Well that's odd! I just re-visited my own Cloud instance and was able to reindex. Could you have a Cloud instance that's hosted by an Atlassian solution partner instead of by Atlassian? Mine is hosted by Atlassian and the URL to is in the format: https://mycompanyname.atlassian.net. Does yours look like that or something…

Hi Robert, Can you give us more information? Are you using JIRA Cloud or Server? If Server, which version? Can you attach a screenshot of what you see? I tried to reproduce your issue in my Server 7.1.1 version, but it displayed the filter name as expected. In my Cloud instance however (which has the brand new UI) the…

Hi Stacie, The "Indexing" feature is in the same place in both JIRA Server and JIRA Cloud. In the Admin area, click the "Systems" link in the main nav. Scroll down and look for the "Advanced" section in the left sidebar. Click the "Indexing" link. The direct link to this…

Hi Andrew, Can you post a screenshot of your current dashboard so we know where you're starting from? For your second question: - Why don't you put the newly created cases in one specific gadget (ex: Filter Results), make the gadget header red in color, add a useful gadget title (ex: New Issues), and place it at the very…

Here's more on filter subscriptions: Example Use Cases: * Email me a list of all issues assigned to me today * Email me a list of all issues completed by my team this week * Email me a list of all the issues for my team that were created this month, for system X, but not yet triaged/assigned/completed/whatever You can…

Bonjour Jerome, Sort of. You can create a Filter Subscription and receive the results of any filter at a frequency you desire. While a filter powers a Dashboard Gadget, you can't subscribe to results of the gadget however. (A plugin might exist that lets you do more reporting magic - but it's not native JIRA…

Hi Mr or Ms "GbHawk Support", Can you provide us with more information? Here are some questions to help us understand: * What field are you trying to mention a user in? * Is the field configured to accept rich text or only plain text? * Are you able to @mention some users but not all? * Is the user you're trying…

Hi Paul, You need the "JIRA Administrator" application-level permission to manage users. You don't need the additional "JIRA System Administrator" global permission. If you're a regular application-admin, you can see your global permissions here: https://yourjiraurl.com/secure/admin/GlobalPermissions!default.jspa Which…

Hi Ferdinand, I do not know of any setting that would allow you to hide the link. If a JIRA issue is dynamically listed in Confluence, its existance is shown. As you've noticed, whether or not a user can see the name of the linked page and the content on the page is tied to authentication. One "sort of" workaround: on the…

Hi Sam, I haven't seen this before, but I'll try to help you until someone who has comes along. :) First, make sure your "jira.issue.editable" property is set on the step, not on the transition. Next, try moving your post function up in the list. Let me know if either of these things improves your situation. This sounds…

Hi Daniel, I tried to do this, so I could write you good instructions, and found that "Labels" isn't one of those fields you can auto set with a post transition on the Create screen! (That's how you'd do it for other standard fields and even custom fields via a plugin.) Next, I did a quick Google search and found another…

Hi Nithya, Congrats on cleaning up! If you have Cloud, you could launch two browsers to visually compare the settings, or copy/paste the data from both into a diff program or program that will help you highlight differences, like Excel. The best way though, if you have JIRA Server, is to get the information to compare out…

Hi Alexandru and Anupam, I don't know the answer, but I checked this out when Alexandru posted the question. I noticed in JIRA Server (v 7.1.1) only the issue ID displays, but in my Cloud instance, the issue ID, the status and the issue type icon displays (as pictured), when mentioning an issue in a comment. I'm assuming…

Thanks Marcin, I had a bug in my query. I updated it. * perm_type = "group" will find instances of "Anyone" * perm_type = "applicationrole" will find instances of "Any logged in user" Have a lovely day!

Ah, another good idea! For others reading: you can use the "Versions" functionality like another set of "Components." Just be sure to give project users the "Resolve Issues" permission, which includes the ability to set a fix version.

Hi Heidi, Short answser: Yes! Long answer: I always consider an issue collector to be a secondary information collection method. A user logging into JIRA, and clicking the blue "Create" button, is alway the primary (and best way) to get data into JIRA. Instead of a link to your issue collector in your intranet, I'd post a…

Hey Thomas, Do you need to query or report on these dates? If not, you could put them into a simple text field. Probably not what you're looking for, but easier than adding multiple custom date fields. I don't know of a date type that would accept multiple values. Could you use Confluence and the "JIRA Issues Macro" to…

Hi Elena, If you have JIRA Server, you can get this information from the database. Here's a MySQL query to get you started: SELECT p.pkey, p.pname, pc.cname AS "category" FROM project p, projectcategory pc, nodeassociation na WHERE na.source_node_entity = 'Project' AND na.sink_node_entity = 'ProjectCategory' AND…

Hi Marcin, You'll want to check your permissions schemes for the use of the "Anyone" or "Any logged in user" values too. In JIRA Server, you can query to the database to check for this. The table is called "schemepermissions." The permission schemes themselves are in the "permissionscheme" table. This isn't what I…