Rachel Wright Community Champion

Hi @Lee Street, the JQL capabilities can be limiting sometimes. To do more, you'll likely need the help of an app from the Atlassian Marketplace. Check out the comment from Prosper for an example. :)

Hi @Lee Street , It sounds like you might be using the issue hierarchy and plans feature in Jira Cloud. If so, you can use a JQL statement like: issuekey in portfolioChildIssuesOf("ISSUE-123") Simply replace ISSUE-123 with the ID of one of your initiative issues. There's more info about this query and others you can use…

Congrats on earning your certification @Fahad Mubarik!! I agree, the exams are really challenging - especially for non-test takers like me. In case it's helpful to others preparing, I've recently updated my how to study for Jira certification article. See my study tips…

Thanks for the comment @Dave Mathijs! I know - that nag message in JSM is so annoying. If anyone is wondering, we're discussing the "This service project has configuration problems and may not work as expected." error that admins see in a Jira Service Management project. Here's the "error" displayed after removing users…

Hi @Sal (and sorry if I've tagged the wrong "Sal") I can think of a few ideas that might help: 1. Similar requests First, try turning on the "Similar requests" feature to see if it brings in the related issues you're looking for. Enable this feature from Project settings > Features. 2. Linked issues Next, how about using…

Hi @Linda Kerr, can you leverage the "View All Worklogs" setting in the project's permission scheme? Using your example, project A would use permission scheme A where person A and manager C have the "View All Worklogs" permission? And of course, project B would need it's own different permission scheme. Visit: Admin >…

Hi @Matt Steadman I know you can get the list of issue attachments and post their information (filename, size, creator, etc.) to a Jira comment using the built-in automation in Jira Cloud. Here's a little rule I created to show it. I used the "Issue attachments" condition and the "Comment on issue" action with the smart…

Hi @Alaa khairy, I'm betting the "resolution" field isn't getting properly set in your project's workflow(s). Login to Jira as an administrator and open the project workflow. Click on the transition that's leading to the final "Done" status (or whatever status you'd expect to see a resolution set.) Then, make sure one of…

Hi @Desislava Prodanova is it possible that you have some rich text in your automation rule? The Jira Service Management customer notification messages are formatted with rich text, but the automation notification messages are formatted with HTML. I frequently mix this up. :) Example For JSM customer notification messages…

Hi @AbrahamA I'm betting your using a workflow with global transitions - meaning an issue can transition to any status at any time. That's certainly the easiest way to configure a workflow, but it ends up having the condition you report: issues have options to transition to themselves. Another option is to remove the…

Hi @Ugnius Aušra, I don't know of a direct solution to what you're asking, but I really like the question and it got me thinking about a "poor man's solution" while we wait for a better one. :) First, as you likely already know, there are some built-in reports. While they aren't designed to exactly answer your question,…

Hi @KosalaPrince , I might have the start to an answer for your question. :) Since you're already using automation, I did a little test to see if the SLA remaining time information could be accessed. Good news - it can! I created a test rule where I was simply writing the value of the issue's remaining SLA time to the…

Hi again @Eric Scheberl, there aren't any native "restrict this field" type of settings but you might be able to find a way with an app from the Atlassian Marketplace. But, I have a better suggestion for you: why don't you ask the customer for their desired completion date, using a custom field, when they create the…

Hi @Mike Thomasyes, you can create this restriction with a workflow condition. Visit: Admin > Issues > Workflows Open the workflow(s) used by your project and edit the transition(s) leading to the resolve and/or cancel statuses. I don't have an example with the same wording you shared, so please consider my workflow…

Hi @Eric Scheberl, thanks very much for the screenshot in your comment. Yes, you can add a date field to the view, it just won't appear at the bottom right like you're hoping. Here's an example of where it will display. Here's how to add the field. In your Jira project, visit the project settings area and click the…

Hi @Dave Rosenlund _Trundl_, your hygiene topic sounds like a great idea for an article! I'll add it to my "to do" list! Until then, one of the things I do it detailed in the next mistake in this series. See: Worst Jira Admin Contest: External Email Address

Cautiously optimistic about how AI can help application administrators manage Jira! 

Fantastic contribution! Thanks @Bill Sheboy !

Hi @heismar and welcome to the online community! It's easy to pull Jira tasks into Confluence, so I'd say it would be best to create a view of everything there. Can you tell me more about the checklist feature you are using? In the mean time, here's what I'd do: Step 1: Create a Confluence page to use as an overview of a…

Hi again @Awraam Fanariotis, thanks for posting additional information! I can reproduce what you've reported, but this ability isn't part of the "Extended project administration" permission in Permission Schemes. The ability is granted by: (1) being an administrator for an individual board, (2) when the simplified workflow…

Hi @Matt Doar and @Awraam Fanariotis - thanks for your contributions! I tested both in Jira 9.12.1 and noticed the following: 1. Correct, the "Extended project administration" permission is enabled (checked) by default when new permission schemes are created. I added this to the article's content. I'm not sure how I feel…

PS @Charles Amschel - I definitely recommend creating a service account so you can login as an end user and see what they see. You can disable this account while you're not using it to avoid paying an additional license fee. You might also have access to a user impersonation feature.…

Hi @Charles Amschel , great question! There are multiple places and mechanisms to control notifications for Jira issues. To start, individual Jira projects can have custom or shared notification schemes. As an application admin, you can see all the different notification schemes by visiting: Admin > Issues > Notification…

Hi @Tracy A Stimac, yes, to see Jira issues there are multiple levels of permissions a user must have. Thanks - you've inspired my next "Jira Image of the Day" post! I've explained the different permission levels…

Hi @Raymond Muyuka, I've posted a little bit about my consulting experience in a 16-part series called "Building a Thriving Atlassian Consulting Business". It starts here: https://community.atlassian.com/t5/Jira-Software-articles/Building-a-Thriving-Atlassian-Consulting-Business-Part-1/ba-p/2318321 Hopefully there's…

Thanks so much for that info @Aron Gombas _Midori_ ! I'll add it above.

Hi @Hakim Belkouch - great question! And yes, I've experienced the request bombardment you mention. ;) My advice: Include app requests in your Jira configuration change management process. Someone wants to trial an app, connection or integration? They'll need to file a Jira issue (in an application support-type Jira…

Hi @Alan Thomas Begley The ability to log work is managed in the permission scheme used by your new Jira project. To access it: * As an application or project-level admin, go to the project in Jira * Click the "Project settings" link at the bottom of the left sidebar * On the next page, click the "Permissions" link in the…

I got rid of my TV/DVR/cable subscription when I started my RV trip in 2015. I don't miss it at all! I get my news and entertainment from the common (free) online video streaming services. Each time I stay in a hotel, I flip through TV channels just to see if I'm missing anything. Confirmed: There are 1,000,000 channels…

Hi @Dave Mathijs , I'm an independent consultant. Thanks for moving my article to the right place. I'll keep this in mind for the next app I write about. Have a great rest of your day!