Martin Runge Community Champion

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  • Congratulations to @shivain gupta for passing the JSM Fundamentals. Keep things simple. Begin with small steps and learn from initial implementations. I realized that just because something is possible doesn't mean everything or every requirement must be fulfilled. True value arises when a solution can be sustained over…
    in My Journey into the Atlassian Ecosystem 🚀 Comment by Martin Runge July 27
  • Hi @Fernando Martinez Are you using the free plan of Confluence? Here are some helpful facts about inactivity and data deletion, especially if you haven't been active or responded to Atlassian's automatic emails. @Trudy P Claspill has been writing and collecting everything about it here:…
    in My Confluence app disappeared Comment by Martin Runge July 27
  • Hi @Shane Hazlett Atlassian Guard charges based on unique users across your entire organization, not per individual product. If a user has access to Confluence, Bitbucket, or another connected Jira product, they still count as just one user for Guard. However, sometimes a deactivated or pending user still occupies a seat…
    in Atlassian Guard bill Comment by Martin Runge July 27
  • Hi @岡本 朋之 Welcome to the Atlassian community! I guess WinMerge is set to "Allow only one instance running" (Options > General), so the second Ctrl+D sends the new file pair to the already open WinMerge window instead of starting a fresh process. SourceTree already cleans up the first diff's temp blob folder by the time the…
    in Taking the diff of two files simultaneously in WinMerge results in an error with the second one. Comment by Martin Runge July 27
  • Hi @Gonny Welcome to the Atlassian community! I would first log out completely from id.atlassian.com (not just use incognito), then click the verification link again in a fresh browser session. Incognito removes cached pages, but the account session itself can still be stuck, and that's often what triggers this generic…
    in Unable to verify email when changing Atlassian account email Comment by Martin Runge July 27
  • Welcome to the community!
    in Hello everyone! 👋 Comment by Martin Runge July 27
  • Hi @drwi Welcome to the Atlassian community! I would check whether this is Bitbucket Cloud or Server, since the fix differs. If it's Bitbucket Cloud, this is expected. Since September 2022, it no longer accepts your account password for git over HTTPS, only an app password (or access token). To fix it, I would go to…
    in password working on bitbucket webpage but not when cloning my OWN bitbucket repositories Comment by Martin Runge July 27
  • Hi @Michelle Richmond Check how you edited raw-mime.types; it probably had no effect. Append the extension to the existing text/plain line in FISHEYE_INST/raw-mime.types, not as a separate entry. The line should be like: text/plain asc txt java jsp asp cs idl cpp cxx c h pl pod py sh sql ld Then restart Crucible to apply…
    in Review .ld linker files in Crucible Comment by Martin Runge July 25
  • Hi @Jan Rembisch Welcome to the Atlassian community! I would treat that "problems logging you in" screen as a sign the authorization request itself is malformed, not that your login failed. Denodo builds the URL for you, so I would compare what it generates against Atlassian's required 3LO format. The three things I would…
    in Connect Jira cloud to Denodo Comment by Martin Runge July 25
  • Hi @Alessandra Veliz Do you know that you can get a free Teamwork collection as a nonprofit? You can read the announcement here: https://www.atlassian.com/blog/announcements/new-nonprofit-discounts To remove the setting I would handle this in two quick moves, so you stop any billing first, then get your clean slate: - To…
    in Would like to reset all Confluence and Jira settings and contents Comment by Martin Runge July 25
  • Hi @Akira Chen Welcome to the Atlassian community! The bottom panel in Sourcetree displays only uncommitted working copy changes. If your merge completed smoothly, Git has already committed it, leaving that panel empty by design. This is normal and not an issue. To see the files the merge brought in, I would click the…
    in create a feature merge to a certain branch called intt but it does not show different files Comment by Martin Runge July 25
  • Hi @Ramu I believe the real issue isn't the row count. The Linked issues column generated by the Jira Issues macro is just one cell with multiple keys separated by commas. An equality join such as T1.LinkedIssues = T2.Key only works when that cell has exactly one key in it. If you're using ScriptRunner, there's often an…
    in Linked issues Display Comment by Martin Runge July 24
  • Hi, Users synced from Jira only exist in that directory. After Jira moves to Cloud and the sync endpoint is gone, those users disappear from Crucible and cannot log in. I recommend exporting the Jira Server user list before decommissioning it. Then, in Crucible under Administration > Users, groups, and security, recreate…
    in Crucible user directory - how to migrate away Comment by Martin Runge July 24
  • Hi @Yuvalm2 Welcome to the Atlassian community. Good question. Option one involves using embedded Git in Sourcetree with an SSH client set to OpenSSH via Tools > Options > General, then running ssh -T git@yourhost in Action > Open in Terminal to confirm the fingerprint. Sourcetree stores this info for push or fetch. Option…
    in Trusting a server's host key with no UI Comment by Martin Runge July 24
  • Hi @Gabriel Gon Welcome to the Atlassian community. I would not wait for an Atlassian employee to pick this up here. This Community is a peer forum, and staff cannot change billing or account state from a thread. This needs a ticket with the Atlassian Billing, Licensing and Pricing team, which you can contact even without…
    in Issues reactivating Free Jira Comment by Martin Runge July 24
  • A big thank you to @Zarogina Azocar Velasquez for working on this with me. I came in with a question and a half-formed theory, and she offered to walk me through way more. The result is a lot more useful than what I would have published on my own. 
    in Atlassian Certification Badges: What the New Framework Makes Clear Comment by Martin Runge July 24
  • Hi @Steve White Are the JSM work items coming onto that software board through a cross-project board filter, or through a linked hierarchy? I have experienced something similar, as the board swimlane query is applied to the work items the board has already loaded. As a time-relative function like breached() looks correct…
    in Difference in JQL results with "time to resolution" in filters vs. swim lanes in cloud Comment by Martin Runge July 23
  • Hi @Scrum Training Welcome to the Atlassian community. Are you an organization admin as well, or only a Product Admin on the Jira app? Rovo is included with paid Cloud plans, but it still has to be switched on at the organization level, and a Product Admin cannot see or change that. Things I would check with an org admin…
    in I am not able to access rovo chat been on premium Jira subscription Comment by Martin Runge July 23
  • Hi @Emanuel Tesfaye Welcome to the Atlassian community. Your screenshot shows the Host set to Bitbucket Server pointing at your company instance, not Bitbucket Cloud. The credentials most of the time come from whatever your company uses behind that server, usually as AD or LDAP. Can you check if there is a CAPTCHA lockout…
    in I can't create an account In sourcetree. Comment by Martin Runge July 23
  • Like @Amanda Barber, I often spent the summer vacations with my grandparents (fishing, working, and playing in the garden/farm) or went to museums with my parents. Guess what I liked more!
    in Throwback Thursday: childhood summer vacations or camps? #TBT Comment by Martin Runge July 23
  • Hi @Nepjus The core issue is that copying a board in Trello recreates cards but does not bring the comments and activity along. The path that keeps comments intact is moving the existing board to the other Workspace via the Board menu > Settings > Change Workspace, which Diego can do while he still has access, rather than…
    in mudança/copiar quadro com inclusão de comentários Comment by Martin Runge July 23
  • Hi @Ahmad Sidawi Sourcetree does not have a native UI option for sparse checkout or partial clone. Atlassian confirmed this; this has to be set up through the terminal. Sourcetree has a Terminal button in the toolbar for that, and once set up, it will manage the repo normally afterward. What I would do: * Run git clone…
    in Sourcetree - parameters to reduce size of pulls Comment by Martin Runge July 23
  • Hi @Dan Zanet, Welcome to the Atlassian community! Live viewer presence like Confluence has isn't a native Jira or Jira Service Management feature. The issue view only shows Watchers, Assignee, and activity history, not who has it open right now. There's a current suggestion for this, JRACLOUD-80241, status Gathering…
    in Live viewers option like in Confluence? Comment by Martin Runge July 21
  • Hi @Allen Dumler , This board is a peer community, not Atlassian's official feedback or roadmap channel. A well-written request like this can still sit unanswered here for a long time. I would submit/link it in parallel through: * https://jira.atlassian.com/projects/ROVO/issues, as a suggestion ticket * the feedback option…
    in Feature Request: Organization-wide policy guardrails and custom instructions for Rovo Chat Comment by Martin Runge July 21
  • Hi @Tristan Reimann Welcome to the Atlassian community. Before I begin, please specify your Confluence Data Center and Assets (Insight) app versions. Display of long text attributes varies by version, so this info ensures accurate support. When an attribute appears as a Single Inline Object, Confluence shows the label and…
    in Formatting issue's using the Assets object macro Comment by Martin Runge July 21
  • Hi @JAY LIU The Windows build of Sourcetree does not have the same file-level rename or move option that the Mac Finder integration gives you in the file list. This is a UI limitation on the Windows side, not a Git limitation. What I would do instead: * Right-click the file and choose Open Containing Folder, then rename it…
    in Does the Windows version of Sourcetree not support file renaming? Comment by Martin Runge July 21
  • Hi @baisu Welcome to the Atlassian community! Is this still an issue for you? If so, here is the direction I would take: Looking at the log, the crash is not in Sourcetree itself but in the .NET Framework, specifically PresentationCore (a TypeLoadException saying GetSelection is not implemented). That usually means the…
    in 无法安装sourcetree Comment by Martin Runge July 21
  • Hi @Carolina Esteves Welcome to the Atlassian community. The 10-collaborator limit on free Workspaces applies to more than just the members you see at first glance. Pending invitations and single-board guests count, too, as do deactivated collaborators until they are fully removed. Cheers, Martin
    in Even with fewer than 10 people, it's hitting the user limit. Comment by Martin Runge July 20
  • Hi @İsmail Genç Welcome to the Atlassian community! Could you kindly let us know exactly when the error occurs? Is it right on the login page, after you enter your password, or after the SSO redirect through your company's login? This information would really help us pinpoint the issue more easily. The "Hash" code you see…
    in Logon Problem Comment by Martin Runge July 20
  • Hi @nida ergenç Is this still an issue for you, or has Appfire support already resolved it? I once encountered this too: "No records to display" in JMWE; it typically doesn't mean the shared actions are missing. Instead, the app UI simply fails to load the data. I recommend checking these first: * Try an incognito window…
    in JMWE "No records to display" error message Comment by Martin Runge July 20
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