Paulo Junior Atlassian Team

The editor role is now available in Jira Cloud as well.

Hi @David Washburn If you're trying to use your own domain on the notification scheme, then you'll have to configure the DKIM and SPF settings on your DNS server, as per the following article: - https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html I…

Hey Melissa, That sounds like you're referring to the Service Desk global permission. Besides that, could you please check if the project's permission allows customers to share tickets with anyone? Both the second and third options should do the trick. The practical difference between them is that with the third, customers…

Hi Amy, I'm sorry, but I don't think you are in the right place for this kind of question. Regards, Paulo.

Hi Sara, This is not exactly a course, but for sure you will find very helpful information about setting up JIRA Service Desk: https://confluence.atlassian.com/display/SERVICEDESK/Set+up+your+service+desk https://confluence.atlassian.com/display/SERVICEDESK/Getting+started+with+JIRA+Service+Desk I hope that helps. Kind…

Try asking one of your colleagues to open a test issue and check if the email goes through every time you answer to it.

Have a look at your notification scheme. Also, are those clients from the same company, where they use the same email server? If yes their email server might be blocking JIRA emails, otherwise I would suggest you to open a support ticket at support.atlassian.com Cheers, Paulo

Hi there, I would suggest you to tag this question as "Tempo", so anyone who watches this topic will receive a notification regarding your question. Cheers

Hi Tim, The new project navigation has been implemented on Cloud instances during the last release. You can have it disabled by: press g+g and type "Project Navigation" Select: "Disable project navigation for all users" I hope that answers your question, Regards, Paulo.

Hi Derek, As mentioned on the support ticket that you created with us, this is a recent bug: https://jira.atlassian.com/browse/JRA-47749

Hi there, Please use the following doc as reference. https://confluence.atlassian.com/display/JIRACLOUD/Integrating+JIRA+Cloud+with+Stash

Hi Casey, I'm afraid it's not possible to be done on Confluence Cloud, once it would require some customisation, leading us to a Restricted Function. Kind Regards, Paulo.

Hi John, Have you installed the FireFox addon for Office Connector? https://confluence.atlassian.com/display/Cloud/Installing+the+Firefox+Add-On+for+the+Office+Connector Another question: Does your password contain a colon ';' character? Regards, Paulo.

Hi John, You face this issue when you open the file from the browser or when you try to download it? Try right-clicking on the file and select "Save link as", then, save the file wherever you prefer. Regards, Paulo.

I would recommend you to restore the whole back up on a different server instance (last version), and then migrate the project from one server instance to the other.

Hello Marni, how are you? Thanks for your question. Unfortunately, this feature isn't available on JIRA as it is on Confluence. You can find more information about it here: https://jira.atlassian.com/browse/JRA-28730 Kind regards, Paulo.

Hi there, Could you be more descriptive about your question please? Also, feel free to have a look at this article regarding issue types. https://confluence.atlassian.com/display/JIRA/Defining+Issue+Type+Field+Values

Hi Travis, I've done some tests in my instance and it worked just fine. I would recommend you to raise a support ticket for further investigations. Regards, Paulo.

What happens if your type: [ ~user] ?

Hi Ashley, There's a very similar topic here: https://answers.atlassian.com/questions/28905 Thought it's not recommended, you may delete items from issue history, as long as you delete the respective entries from changegroup and changeitem tables. Please make sure to backup your instance prior to any changes.

Hi Hisamitsu, Unfortunately, the Autowatch plug-in seems not to be working anymore, so I believe that its installation is not even worth it. Cheers

Hello Juan I Believe Google indexes your tickets because you are logged on your instance at this moment. Try searching for an issue while logged out to see what happens. Regards, Paulo.

Well, I'm not sure if I got you right but Service Desk already provides the "Customer Portal" that does everything you asked for. Feel free to have a look at Service Desk documentation: https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+Documentation Cheers, Paulo

HI Georgy, In that case, I would suggest you to open a support ticket at support.atlassian.com for further investigation.

Hi Ajay, Just as Robert said. There is a feature request regarding this matter. I would suggest you to vote for it and add yourself as watcher, in order to be notified of future changes. https://jira.atlassian.com/browse/ID-127 Cheers, Paulo Atlassian Support | Cloud

Hi Tom, Please, visit the link for JIRA Portfolio Documentation. https://confluence.atlassian.com/display/JIRAPortfolio/JIRA+Portfolio+Home I hope you will be able to find a solution to your questions. Cheers, Paulo

Hi Pedro, All the information about Security on Cloud instances can be found on the following links: https://www.atlassian.com/security/security-faq https://www.atlassian.com/cloud/security https://confluence.atlassian.com/display/Cloud/Data+storage+FAQ#DatastorageFAQ-Whatsecurityproceduresareinplacetoprotectmydata Cheers

Hi Viggo, For that matter, I would suggest you to create a feature request at jira.atlassian.com Cheers, Paulo

Which user have you set to be notified about the comment? The one that actually dropped the comment? Please, be aware that by default, JIRA does not notify users about their own changes. You can have that changed in you personal user profile. Cheers

Hi Andrew, I believe that it's some kind of temporary glitch, but it this problem persists, I would suggest you to open a support ticket at support.atlassian.com reporting this and we will gladly look after that for you. Cheers, Paulo