Paulo Junior Atlassian Team

Hi Orlando, Have you estimated the Story Points after the Sprint has started? Please note that Velocity doesn't consider Story Points attributed during the sprint.

Hi Amy, I'm sorry, but I don't think you are in the right place for this kind of question. Regards, Paulo.

Hi Trisha, You can have 1 board created by selecting "Scrum"or "Kanban" Software development project template, but not three boards. Cheers, Paulo

Hi Jose, You may want to use a Bulk Operation to move all those issues: https://confluence.atlassian.com/display/JIRA/Modifying+Multiple+%28Bulk%29+Issues Please keep in mind that Kanban boards often times have a limit of issues per status. Cheers, Paulo

In this case, I would suggest you to open a support ticket at support.atlassian.com

Hi Paul, Apparently, the Office Connector doesn't support O365. According to the documentation, the supported platforms are: SoftwareOperating SystemBrowserMicrosoft Office 2013* Windows 7 * Windows 8 * Internet Explorer 11 * Firefox – latest stable version Microsoft Office XP, 2003, 2007, 2010* Windows 7 * Windows Vista *…

Hi Eduardo, Are those sub menus different projects, or only groups under the same project?

Hi Kren, I believe there is no way to set the wallboard as your JIRA home page. However, you can have your dashboard customized by clicking on "Edit Layout". You can find more useful information about Wallboards clicking [Here | https://confluence.atlassian.com/display/JIRA/Displaying+a+Dashboard+as+a+Wallboard] I hope it…

Hello Kren, You mean having your dashboards as "Home Page" on Jira, right? For that, at your JIRA Home page, click on you picture (Top-right corner) and then select "Dashboard", under "My JIRA home". I hope this answers your question, If you have any questions, please, do not hesitate in contacting us again. Regards, Paulo.

Check if you don't have any Automation Rule that automatically transitions the Status to "Waiting for Customer" when an agent comments the ticket. Also, if you set the comment as restrict, does the same happen?

Hi Evan, I understand your concern. This bug also affects issues that were created after the user was renamed. This scenario is being discussed on private comments by Atlassian Staff I would suggest you to vote for that bug in order to increase its visibility.

Hi Evan, This behaviour is being discussed on this bug report. https://jira.atlassian.com/browse/JRA-41203 Cheers, Paulo

Hi Cristina. Is the test scenarios present on the Issue View Screen for this new project? If you move the issue back to the original project, will it show the proper values? Cheers.

Hi Debraj, Wouldn't it be better to use Project Roles to manage that instead of defining a custom field? I believe that Roles/Permissions will work way better than the solution you're using. Cheers. Paulo

Hi Danny, If you are still in trouble, just contact support. We can try running a rsync with your attachments and that should solve the problem. https://support.atlassian.com

Hi Danny, Could you confirm that the attachments.zip file structure is the following: attachments.zip |-- Attachments |-- Projects In case you are sure everything is fine, then I would suggest you to open a support ticket under support.atlassian.net Cheers, Paulo

Hi Siva, As it requires some manipulation of the installation files, it becomes a Restricted Function https://confluence.atlassian.com/display/Cloud/Restricted+Functions+in+Cloud+Applications

Hi Sasa, You can have your Confluence customized through the "Look and Feel" section. Please have a look at: https://confluence.atlassian.com/display/JIRACLOUD/Customizing+the+Look+and+Feel

Hi Dheeraj That view is restricted to Service Desk Agents only.

Hi Sven, Unfortunately, Cloud instance doesn't support "Project import". Said that, to have it achieved, you would have to set another JIRA instance and then perform a project export from this JIRA to your main JIRA. You can use the following document as reference. Please note that you can skip the last step, as you will…

Hi Amy, I'm sorry, but I don't think you are in the right place for this kind of question. Regards, Paulo.

Hi Peter, It seems to be a problem related to Roles/Project Permissions. Have a look and check who is allowed create issue. If everything looks OK, please, raise a support ticket. Regards, Paulo

Hi Braian, Could you please elaborate a bit more your question? Cheers, Paulo

Hi Max, Since you are using cloud, and System Preferences is a restricted function for this kind of instance, you would have to open a support ticket at support.atlassian.com in order to have People Directory disabled. Regarding the feature request, it already exists. Feel free to vote for it…

Hi Max, Unfortunately there is no way to "hide" the People Directory using a permission related way. There is a workaround for it, but it would actually hide the People Directory for all your Confluence Users: https://confluence.atlassian.com/display/DOC/Hiding+the+People+Directory Cheers, Paulo Atlassian Support | Cloud

Hi Damian, Unfortunately that seems not to be possible. The reason why you can see the email of SD Users is because JIRA does not create a username string for SD users, and the it's value is populated with the email address. In other words, both email address and username have the same information. The easiest way to find…

Hi Kyle, What is possible to be done is configure what kind of notifications the Watcher will receive under "Notification Scheme". Go to Project > Administration > Notification and remove "Watcher" from any unwanted notification event.

Hi Jose, A solution for your agent to watch 2 service desks at the same time would be creating 2 Dashboard gadgets showing a JQL filter result. one for each project. Just create a filter similar to this: Project = "Project A" and Status = "Waiting for support" Just make sure to edit the status according to your workflow.…

Hi Barry, I believe that the Time Tracking Report does that for you.

Hi Barry, The Time Sheet report might be suitable for you. Go to Projects > Reports > Time Sheet report. There will be a bunch of options for you to refine your report results. Cheers, Paulo