Ollie Guan Community Champion

Hi @Rocio Solorza , Scrum templates are fully available on the Jira Cloud Free plan. If they are missing, it is likely a permission or navigation issue. https://www.atlassian.com/software/jira/templates/scrum-backlog https://support.atlassian.com/jira-software-cloud/docs/create-a-board/

Hi @Bettina Knorr , That detail rules out a login, account, browser, or Trello Free Plan issue. Since Safari loads your boards normally and the app becomes white before showing the login screen, the problem is most likely corrupted local app data or an app startup failure. Reinstall Trello if the white screen remains *…

Hi @stephanie alves rodrigues , Since the community cannot access your account data, if the UI prevents you from downgrading, please raise a ticket: Visit the https://support.atlassian.com/contact/#/ Select "Billing, payments and pricing". Explicitly state that you are the "Last billing admin" and the system is blocking…

Hi @Bettina Knorr , Does the white screen appear immediately upon opening the app, or after tapping the login button?

Hi @이현규 , Are you using the Trello Web version or the Desktop App? Does the issue persist across different browsers (e.g., switching from Chrome to Firefox)? Is this happening on all boards or just one specific board?

Hi @John Lucero , In the official Atlassian documentation, the specific text regarding Company Hub licensing and access is as follows: 1. Regarding Plan Requirements The documentation explicitly states the plan limitation: Original Text: "This feature is only offered with Confluence Cloud Premium and Enterprise." — Source:…

Hi @Shannon Swanson Koshiol , Does this happen on all boards or just one specific board? Do you see a red "Connection Error" banner at the bottom of the screen when moving cards? Try moving the same card via the Trello Mobile App to see if the change sticks

Hi @Christopher Juhlin , To provide the most accurate solution, we need to narrow down the scope: Confirm Device: Are the drivers using the Trello App on phones/tablets, or are they using a web browser (like Chrome/Edge) on a laptop? Cross-Check: If the photos aren't showing on the mobile app, can they be seen when logging…

Hi @Frank Chee , I noticed your post regarding the failure to connect the Atlassian Rovo Connector from Claude. This is often related to expired OAuth contexts or MCP server configuration updates. Does the error appear on the Atlassian login page after clicking "Connect," or after being redirected back to Claude?

Hi @sravani gayatri , Issue keys showing with a strikethrough and disappearing from the board usually means Jira considers them "Resolved." This is typically caused by two things: the Status Category being set to "Done" (Green), or the Resolution field having a value. Before we dive in, are you on Jira Cloud or Data…

BTW, Since Jira’s native search cannot automatically sort by attachment size, the most effective approach is to extract the "metadata" of your attachments and process it externally. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get Export List: Use the Jira API to…

Hi @Shin jeong hun , Currently, Jira Cloud does not natively support viewing storage usage broken down by project. The admin hub only shows the total aggregate usage (250GB for Standard). This is a long-standing feature request. You can track or vote for it here: https://jira.atlassian.com/browse/JRACLOUD-75922

Native dynamic filtering for User Pickers based on the logged-in user is not supported in Jira Cloud. The most practical workaround is using Jira Automation to validate the selection after it's made and clear the field if it violates your logic. While users will still see all names in the dropdown, this "interception"…

Hi @Dev , Are you looking to restrict a "Custom Field" (Single/Multi User Picker) or a "System Field" (Assignee/Reporter)

Hi @Missy , Try testing this with just one client account first. Remove their access, add them back as a Guest, and verify they can see their previous issues without consuming a seat. Once confirmed, proceed with the remaining 15. Since they already have external domains, follow these steps to avoid the "delete and…

Use a personal email (e.g., Gmail) to verify the transition: Setup: Invite as a User, assign issues, and add as a Watcher. Convert: In admin.atlassian.com, change role to Guest and remove from the jira-software-users group. Grant Access: In Project Settings > People, add the user to a Guest role. Verify: Log in as the test…

Hi @Missy , In Jira Cloud Standard, converting paid users to guests is a great way to save costs. The key is changing the "Product Role" in Atlassian Admin and restricting their access scope. Key Rules & Limits 1:5 Ratio: 5 free guests for every 1 paid seat. Single Project: Guests are restricted to ONE project only.…

Hi @kimizuka1219 , If the issue persists: Scope: Are other team members experiencing the same redirect loop? Error Code: When the redirect stops, does the browser show a specific error (e.g., "Too many redirects" or a 400/500 code)?

Hi @kimizuka1219 , Regarding the "Database synchronization is taking longer than usual" error, this is often related to recent Jira system fluctuations or excessive data on the board. Most Likely Direction & Quick Suggestion Even if the status page shows "Operational," backend indexing might still be catching up. The…

Hi @Mirek , Regarding the challenges of managing Marketplace app licensing across multiple instances, I’d like to share how we handle this in our organization, which might offer a practical solution for your setup. Our Model: Subsidiary-based IsolationIn our group architecture, Jira instances are split strictly by…

Hi @Bananake , I recommend creating a test user with "Can View" permissions to see the exact layout. You can do this via admin.atlassian.com by inviting a secondary email to your Enterprise workspace to verify the final look before rolling out your documentation.

Hi @David Gilson , On Trello mobile, errors during template creation are often tied to Members or Checklists synchronization issues. 1. Try Unchecking "Members" Before Creating:In your screenshot, try unchecking "Members (2)" and see if the card creates successfully with just the Checklist. If it works, the issue is…

Hi @Simeon Adimula , In the Jira permission ecosystem, "Trust" is the cornerstone of the design. Jira's logic is that System Administrators (Jira/Org Admins) are "Super Users" responsible for the instance's integrity. Consequently, there is no purely technical way to achieve absolute, unbypassable isolation from admins…

Thanks for confirming! This is most likely a Trello-side rendering compatibility issue. It happens when a PDF contains complex layers or color modes that Trello's previewer cannot currently process, causing images to drop during conversion. Recommended Actions: Workaround (Most Reliable): Simply click the "Download" button…

Hi @Donna , Is the content missing only within Trello's "online preview window," or is it still missing after you "Download" the file and open it locally on your computer? Scenario A: Missing only in online preview (looks fine when downloaded and viewed locally) — This is typically a compatibility issue with Trello's…

Hi @Gabriella-Meghan Andrews , For Premium Users Go to https://support.atlassian.com/contact/ Log in with the Org Admin account associated with the Premium plan to ensure high-priority routing. Request: "I am an Org Admin on a Premium plan. I need a manual backend removal of Rovo/Platform Apps for site [URL] so I can…

Hi @johannes-a_kraus , Jira Cloud maintenance is generally categorized into "Planned Maintenance" and "Unplanned Service Outages." Planned maintenance typically does not result in downtime, whereas recovery time for unplanned maintenance depends on the severity of the incident. To provide a more accurate estimate, please…

Hi @Will , Key Clarification Questions： Does the "original spot" follow a specific logic? (e.g., sorted by join date or alphabetically by name?) Are you on Trello Free or a paid plan? (Free plans have monthly command run limits).

Hi @Ling , Regarding the issue of being unable to create a site, this is a classic case frequently seen in the community, typically caused by local network conditions. Resource Interception: During the site creation process, Atlassian must load Google reCAPTCHA for security verification and fetch key static assets from…

Hi @barak_joze , This is a common issue: "Admin status" does not include "Product access" by default. Even as a Site Admin, you must assign yourself a seat to access boards. Steps to fix: Go to admin.atlassian.com → Directory → Users. Select your profile. Under Product access, toggle Jira Software ON. Note: Free plans are…