Ollie Guan Community Champion

Hi @ju il kang , You can subscribe to email or SMS updates via the Trello Status page. Before the fix is deployed, try using the Trello mobile app or exporting board data to access the hidden activity logs. * Incidents sometimes only affect the web platform. Try opening the cards on the iOS or Android app, as activity logs…

Hi @Roberto Serrano , This usually happens if the subscription was applied to a different Workspace or there's a sync delay between the payment gateway and Trello. Recommended Steps * Check your receipt to ensure the Workspace Name matches the one showing as expired. * Go to Workspace → Settings → Billing. If you have…

Hi @sw , Based on the error you're seeing, this is likely related to your network environment or browser configuration. Here are 3 concise steps for self-troubleshooting: Check VPN or Proxy Settings * If using a VPN, switch to Global Mode or try a different node. If not, try enabling one to ensure a stable connection to…

Hi @Margo Preiss , https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483 this thread discusses the exact same issue: a user was charged for Loom Business during the migration to Atlassian (possibly unintentionally) and is seeking a refund. Access the right…

Hi @王瑞 , The code you provided is a Billing Reference Number. Since the Atlassian Community is a public user forum, members here (including experts and users) do not have access to your private billing system and cannot process cancellations or refunds for you. Solution Steps To resolve this securely and formally, please…

Hi @Pawan G S , To narrow this down, please clarify: Product: Are you on Jira Cloud or Data Center/Server? Project Type: Is it a Team-managed or Company-managed project? Symptom: Is the field missing entirely, or is it visible but uneditable? Do you see any specific error messages?

Hi @Murali Sivanandan , Based on the official documentation you provided, here is the streamlined response for hiding the Rovo entry point and managing the blocklist: https://support.atlassian.com/organization-administration/docs/manage-rovo-access-for-enterprise/…

Hi @Diako Barzandji , The prerequisite for deleting an organization is that you must first delete all associated products (e.g., Jira, Confluence). Uninstall Apps: Uninstall all plugins via Manage apps within your Jira/Confluence settings. Delete Products: Go to admin.atlassian.com > Billing. Deactivate each product first,…

Hi @Prem K Gajendran2 , Since ibm.atlassian.net is a highly controlled enterprise instance, the native "Request Access" feature has been disabled. This means you cannot contact the admins via the Jira UI. You must use IBM's internal IT procurement and approval channels.

https://community.atlassian.com/learning/lesson/manage-pages-in-confluence

Hi @Paula Morton , moving a page is directly tied to "Delete" permissions, but there are some nuances in the Confluence Cloud Free Plan. Troubleshooting Steps for Permissions Test Deletion: Create a dummy page in the current space and try to delete it. If you can't delete it, you lack the necessary permission in this…

Hi @Nicat Nəsirbəyli , Today is April 29, 2026. According to the you provided, new customers can no longer apply for Data Center (DC) trial licenses. Atlassian has entered the second phase of the DC wind-down: "End of license sales to new customers." This means new users are no longer able to purchase or request…

Hi @zina khan , It sounds like your site might have been deactivated or moved to a paid tier because the user count exceeded the 10-user limit for the Free plan. To regain access and stay on the Free version, you must reduce your active user count to 10 or fewer. * Remove Excess Users Go to admin.atlassian.com → Select…

Hi @Anas Gueroihi , The official best practice is to use Atlassian Access with an Identity Provider (IdP) for domain verification and SCIM group syncing. For the Free plan, the most effective approach is to configure Approved Domains for seamless internal onboarding while maintaining manual invitations for external users…

Hi @Lorena Guerra Alcaide , Since you mentioned "not knowing what you did," it’s common to accidentally trigger a free trial when exploring features. Quick Suggestion: * Which product? Is it Jira, Confluence, Trello, or something else mentioned in your email? * What's blocking you? Are you seeing an error message, or can…

Hi @wuwei , in mainland China?

Hi @Santosh Prajapati , Quick Fix: 1. Try Incognito mode to rule out cache. 2. Use a unique Project Key to avoid duplicate conflicts. 3. If Team-managed works but Company-managed fails, it's a transient backend timeout with configuration schemes.

Hi @Bruna Katiely Rosa da Silva , Deleting an Atlassian account is typically handled through the Atlassian account management (id.atlassian.com), rather than from within a specific Jira or Confluence project. Steps to Resolution * Go to https://id.atlassian.com/manage-profile/account-preferences. * Scroll to the bottom of…

Hi @HelpDesk Support Team , Could you provide a bit more detail so we can help you better? * Which product are you importing into — Confluence Database, Jira, or something else? * How are you importing — via CSV upload, copy-paste, or API? * What exactly happens after import — does the date field show blank, wrong values,…

Hi @Amanda Oversby , To cancel your subscription: Go to your Trello Workspace → click Billing → select Cancel at the bottom of the page. Your plan will be canceled at the end of the current billing period. To request a refund: Refunds are available within the first 30 days of upgrading. Please contact Atlassian billing…

Hi @Zhamilya Ramazanova , Community members can’t access your Trello billing, so you’ll need to contact Atlassian billing support at Atlassian Support using the charged account. Explain you accidentally chose an annual plan, were charged $600, and would like a refund or switch to monthly.

Hi @Raychel , This message means your account is the last billing admin on a billing account that still has an active subscription, so Atlassian won’t let you delete it yet. Either update/cancel the subscription in https://admin.atlassian.com or https://my.atlassian.com, or contact Atlassian Support at Atlassian Support…

Hi @Eveline Vinet , While you’re contacting the Atlassian Support team, you can also do some quick self‑checks on your side: * Make sure you’re logging in with the same Atlassian account email that was used to pay for the Trello subscription. * If someone else (for example your manager or finance team) made the payment,…

Hi @Malik Junaid , The way a company or team manages work should come before the choice of tools. In other words: design the workflow first, then implement it with Jira / JSM / automation / apps – not the other way around. If the underlying process is unclear, tools will usually just freeze the chaos and amplify it. So…

Hi @James Gauci , Since this question involves billing, subscription status and potential site restoration, it’s something that the Community cannot fully resolve from here. I’ve gone ahead and requested assistance from the Atlassian Support team on your behalf. An Atlassian Support Engineer will review this thread and…

Hi @Michael Green , If your goal is simply: “I want to know when and by whom this page was last edited.” https://support.atlassian.com/confluence-cloud/docs/insert-the-change-history-macro/ Then the proper solution is to use Page history / Change history, instead of inserting a manual “Last updated” field in the page body,…

Hi @Vinay krishna , Most common scenarios: * You actively use Jira, but barely touch Confluence * Activity is tracked per product, not per login. * So logging into the site every day and working in Jira does not count as “using Confluence”. * If you rarely open /wiki/ URLs, rarely view/edit pages or comment, Confluence on…

Hi @zhang Mr. , 由来已久的网络问题，可以试试VPN。 或联系中国大陆的Atlassian合作伙伴帮忙创建一个试用站点。 https://partnerdirectory.atlassian.com/?country=CN

Hi @Ramesh Krishnan , To create a group in Jira Cloud, you actually do it from Atlassian Administration (user management), not inside a specific Jira project.To create a new group: * Go to Atlassian Administration. Select your organization if you have more than one. * Select Directory > Groups. * Select Create group and…

BTW, 1994 was such an amazing year for movies. I’d also highly recommend The Shawshank Redemption, The Lion King, Speed, and True Lies – all endlessly entertaining for me.