Ollie Guan Community Champion

Hi Erick, Existing answers cover basic permissions, but to fully resolve the warning, we need to clarify the project type and user identity. Information Needed Project Type: Is this JSM, Jira Software, or Jira Business? Target Audience: Project members, all internal staff, or external anonymous users? Supplemental Answer…

Hi Jean, Official Documentation References Forge Smart Link Limitations: – https://developer.atlassian.com/platform/forge/build-a-smart-link-app/ Note that forge install targets are currently restricted to Jira and Confluence, excluding Trello. Trello Native Link Cards Support List: –…

tks!! @Tomislav Tobijas

Hi, Please check the "Past Incidents" list at the bottom of the status page. If an outage is officially confirmed, an entry with specific start and end times will appear there. Currently, it shows "No incidents reported today." https://bitbucket.status.atlassian.com/

Hi, The path to update your Trello payment method depends on whether your account has been migrated to the new Atlassian billing system. Solutions Please try the following paths based on what you see on your screen: New Billing System: Visit admin.atlassian.com/billing and select Payment method from the side menu to make…

Hi Jean, In Jira Service Management (JSM) Cloud, the inability to delete screenshots from a closed ticket is typically caused by two core reasons: Workflow Property Restrictions Permission Scheme Restrictions Recommendation: Please contact your Jira System Administrator. They can assist you by temporarily reopening the…

Hi, If no payment method is linked, the trial will automatically downgrade to the Free plan at the end of the period with no charges. https://www.atlassian.com/licensing/purchase-licensing#trials Please also consider the following solutions provided by other community members in the thread.

Hi Saba, The issue you're facing is a billing logic lock. When a Standard trial expires without a payment method, the system flags the site as "Suspended." Even if you meet the Free plan user limits, the UI prevents self-service reactivation due to backend protection mechanisms. Please submit an official Billing Ticket…

Hi danhal, The "Reactivate" button for deactivated Bitbucket workspaces is only visible to Admins. Its absence means you lack sufficient permissions. Check with your IT department for Org Admin access first.

Hi Alex, If you drag the Trello window back to your laptop's main screen, close the app, and then reopen it, does the card still pop up automatically?

Hi Lisa, Trello does not currently allow users to fully disable or uninstall the Inbox feature, as it is a permanent part of the new navigation. To help you better, could you clarify: Are you looking to reclaim screen space, or are you trying to stop cards from landing in the Inbox instead of your preferred list?…

Hi Linae, The formatting issues (invisible Epics, misaligned lines, and grey bars) are likely due to the recent "Unified Timeline" update or a browser rendering glitch. Please adjust the following in the View settings menu (top right): Reset Linkages: Toggle Dependencies off and on to refresh the rendering of connection…

Hi, Regarding your login issue and the need to disable 2FA, please follow this concise guide: With Key: Click "Can't use your mobile device" during login, enter your 24-character recovery key to access and disable it. No Key: Click "Can't find your recovery key" to request a recovery email. A mandatory 24-hour wait is…

cool !!

Hi @徳大制御研 , To pinpoint the issue, could you clarify which email you are currently logged in with? Also, which account (Gmail or University email) was used to originally create these workspaces (miwlab and testmiwlab)? Bitbucket permissions are strictly tied to the creator's account; if the logged-in account doesn't match…

Hi @Miguel Ángel , Articles must be associated with a specific group or product category, which is why the option is only available within those groups. Navigate to https://community.atlassian.com/forums/Groups/ct-p/groups Select a product group (e.g., Confluence) or an interest group (e.g., Agile). Click the "Join group"…

Hi @Bryan Casey , The domain eml.atlassian.com is an official Atlassian-owned domain used primarily for delivering email communications and notifications from Atlassian Cloud products. https://support.atlassian.com/search-results/?searchTerm=eml.atlassian.com

Hi @Jongju , This is often caused by automatic retries after a failed payment or a pre-authorization hold being mistaken for a charge. The Community cannot process refunds or access your billing data, so you must contact Atlassian Billing Support directly. Please submit a billing…

Atlassian Official Data Protection & Backups https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-backups

Looking forward to the new experience! 💙 

Hi @石堀朝雪 , For your security assessment or inventory review, please refer to these two official sources: Atlassian Cloud Architecture and Operational Practices (Backup Details) https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-encryption Atlassian Compliance Resource Center (SOC…

Hi @Александр Шляховский , If the red badge still doesn't appear, please let us know if you are using the Trello Web version or the Desktop App. Also, does this happen across all boards or just a specific one? The most common reason is that you are not "Watching" the card, or a local browser cache issue is preventing the…

Hi @Fiorella Ramírez Menacho , This is typically due to Trello's billing model, which is per Workspace member and often defaults to annual billing. Please go to your Workspace settings → Billing page to verify the number of "Seats" (members) and the "Billing Cycle" currently active.

Hi @Dan Wolfson , To get your money back, you must contact the billing team: Go to the https://support.atlassian.com/contact/#/ Select Billing, pricing and licensing.

Hi @Joshi , To fully confirm the actual user experience, could you please verify this: When you submit a form as a "Customer" on the portal, in addition to the static thank-you message in the center, can you see a pop-up in the bottom-left corner (containing the ticket key and a "View request" link) similar to the one…

Hi @Nguyễn Đăng Thiện , There is likely an "Auto-decline" automation rule configured in your project, or a workflow transition triggered by specific conditions (like timeouts or field updates).Suggestion: Check the "Automation" tab within the ticket's Activity section to identify exactly which rule triggered the…

Hi @Gordon Bradford , Are you on a Free plan or a paid plan (Standard/Premium)? Are you an Org Admin? Can you see the site listed under "Products" at admin.atlassian.com? When was the last time you or a teammate successfully logged in and performed an action? Has it been more than 4 months?

Hi @Francis Pujols , For Free sites, the most common reason is that the site was automatically deactivated due to inactivity (over 120 days) or suspended due to billing issues. If the deactivation occurred within the last 14-60 days (depending on your plan), data is usually recoverable; beyond that, it may be permanently…

Hi @Tshering Wangmo , In a JSM Cloud Premium environment, internal comments leaking to customers is typically caused by Notification Engine Overlap or Over-permissive Access. The culprit is usually the Jira System Notification Scheme. Unlike JSM Customer Notifications, the system scheme does not respect the "Internal"…

Hi @Jonathon Choy , Since you are using Jira Cloud Premium and have Product Admin rights, this issue is most likely caused by the plan's built-in exclusion rules. Here is how to fix it: Adjust the 30-day Exclusion Rule (Most Common)By default, Plans remove issues that have been "Done" for more than 30 days. Go to your Plan…