Ravi Sagar _Sparxsys_ Expert

Hi @James Breunig May be it is worth checking the screen associated with that sub-task. Screens have 2 level of mappings - first with the Issue Type (including sub-tasks) and second with the operation (Create, Edit and View). This page has detailed information on this topic. I hope it helps. Ravi

Hi @Reaz Abdul Apart from supported OS also look for the Java version. That is a bit more important. Check if you can install the suggested JDK on your OS. For database try to use the version on that page. Most likely your database version will work as well but if you face issues in future it will be difficult to resolve…

Hi @Andrey Glazkov It seems like encoding issue in Jira. Take a look at this document. There is a recommendation from Atlassian on using UTF-8 encoding when starting Jira. Start JIRA with the parameters -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8 I hope it was helpful.

Hi mariana.solana@pedidosya.com Your Jira Administrator needs to modify the permission scheme used in your project. There is a permission called Delete issues which you can assign to a user, role or group. In your case most likely your project admin doesn't have this permission. It is usually given to the Jira…

Hi @Garry Harman It is certainly possibly using a post function in your workflow's transition. There is a post function called "Update Issue Field" but it is not for custom fields. So I would recommend you to take a look at ScriptRunner which can do exactly what you are looking for. This page has some examples as well. I…

Hi @Nathan Holder Are you trying to mention in the description field? If you ware trying to do it on a custom field then you may want to take a look at this page. In general it could be due to lack of permission. Take a look at this page as well. Basically Ensure that the user has Browse User global permission. I hope it…

Hi @wavanauken Yes it should be possible. You need to use Google Apps Script to write a script to talk to Confluence using its REST API. Here are some links to get your started. Confluence REST API: https://developer.atlassian.com/server/confluence/confluence-server-rest-api/ Google Apps Script:…

Hi @Karthik Beereddy The Atlassian log file usually has quite lot of information which you can further modify. Take a look at Jira Administration | SYSTEM SUPPORT | Logging and profiling to configure what you want to write to the log file. I hope it helps. Ravi

Hi @scott.taylor (The Key) Without an app like eazyBI I don't think you can create such burndown chart. May be use a gadget on your dashboard with 2 charts side by side? Ravi

Hi @Chris Mergenthaler Few things you can do. * Check the Board settings | Filter Query and modify the query to not exclude issues that are in Ready to Release status. There could also be a Kanban board sub-filter that you can modify. * May be the filter is excluding the issues based on the Resolution which is a field in…

Hi @Donata On Jira Cloud (or Server) you can create a board that can have issues from multiple projects. The board's source is nothing but a filter. So you can create a filter with those projects or when you create a board it will ask you to select the projects you want. To make it more effectively for the users you can do…

Hi @Mirko Did you try copying a test file to that location using your Jira user? Can you check in the Jira log file for a detailed error? Ravi

Hi @Vishnu C Do you have ScriptRunner for Jira installed on your instance? If you can write a groovy script then getting a list of user and writing it to a csv file is not very difficult. You can refer to this and this post for some pointers. Using ScriptRunner you will be able to use not only JIRA REST api but also Jira…

For using ScriptRunner Jira Administration rights are required. ScriptRunner can do lot of other automations as well apart from this but if you just interested in find out similar issues then you can also take a look at this app called Similar Issues Finder. This app will give you a tab with a list of similar issues. I…

Hi @Eiren Smith It is not possible to do bulk change of description and comment in Jira. Using Bulk change you can however add a comment on multiple tickets. You might want to take a look at the Jira Cloud REST api. Ravi

Hi @brad.woods Are you on cloud on server? This can be achieved using ScriptRunner easily. Take a look at this post for more details. Ravi

Hi @Matthew Iwundu I am sure there are lot of resources online that can help you. Do you just want to get a general idea on how to use Jira for Agile based projects or looking for something specific? Ravi

Hi @Vidhi_Jain Just to confirm did you check by type the REST API resource url in your browser while you are logged in? Something like this. rest/api/3/search?jql=filter=10007 It will then return the JSON. How are you calling the REST end point? May be if you can share the code then we can take take a look. Ravi

Hi @luca If you are Jira Administrator then you should be able to create projects of type Jira Software. Just check again if you Jira Software license is valid (or evaluation). Ravi

Hi @Jochem Here is what you can do or your Jira Administrator do. 1. Go to Jira settings | Fields | Search for "Story Points". 2. Configure "Story Points" and go to "Edit Configuration". 3. Check under the applicable context the selected projects. Since in your case one Bug has those story points but not the other one,…

Hi @Rahul Valani I suggest you create a new SCRUM board with sample data and play with it to get an idea on how it works. May be your project is not configured to have the resolution field set when issues are moved to Done column. For email notification on own changes there is a setting when you go to your profile |…

Hi @Suvankar Chakraborty Are you planning to move (complete restore) the entire instance from server to cloud? or move just one project? The estimates can vary depending upon the volume of issues and size of attachment. Also you will need to check what apps are currently installed on server and whether those are available…

Hi @Jital Jain I believe your JSD tickets are linked to Jira issues like bugs or Improvements. When the issue is selected for fix adding a comment to the linked JSD ticket with the fixVersion seems like a good option. You can look at some automation apps to do it easily. May be create a transition like "Selected for Fix"…

Hi @David Siderski Custom fields are added to the Screens which are mapped to Issue Types so the answer would be no. Any specific reason why you want to do that? Ravi

Hi @Anna Moran I would probably check the billing section for licence first. Ravi

Hi @ramani_chandran Take a look at this page. It might help. Ravi

Yes I believe they should be able to. Just send them the exact TXT record. Also the screenshot you pasted has a TXT record. I believe it is from the test instance but probably not a good idea to share it publicly :) Ravi

If you remove the Severity field from all the screens and just keep it in the "Escalated Screen" then it won't be easy to edit the field. You can have permissions on the workflow transitions as well. Yes it will probably take some time to configure these things.

Hi @badana.teja What you can do is following. * You can stop your existing SLA when the issue's priority is changed. You can create a new status Escalated. When transitioning to this status change the Severity (using a transition screen). * Create a new SLA that starts when Issue is escalated. I hope it helps. Ravi

Hi @ramani_chandran Do you have access to your domain control panel? Usually there would have an option (under DNS settings) to add TXT record. Exact instructions can be found on your domain provider website or their knowledge base. Ravi