Ravi Sagar _Sparxsys_ Expert

Just make sure that the user is only part of jira-read-only-users group. If you are able to change the workflow then this permission must be coming from some additional group which is assigned to user.

Aditya, You may want to look at this add-on: https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.databasecf/server/overview -Ravi

For some reason the above code is not working for me. I am not getting any error and the Issue Commented event is working and shown as no failure but the comments are not copied to the target linked issue hard coded in the code.

Ian, Where exactly you see this option? On Board or under Add-ons. Please attach a screenshot. Ravi

What if you by default all the projects in JIRA and limit them to jira-users group only? That ways people who login to service desk can access JIRA url but will not see any project.

There are some add-ons that can do this for you. * Backbone Issue Sync for JIRA * Issue SYNC - Synchronisation for JIRA * Exocet You can certainly do this by scripting but it will be lot of effort. You can write a Listener using Script Runner to do that. -Ravi

How is your Service Desk project configured? Can you share what is displayed in the "Customers" section of your Service Desk project? Check the "Who can raise requests".

Hi Emilie, If the issue that you are linking to is not already present in JIRA then in the Issue id column you can mention any unique random number. It need not to be a JIRA Issue key. -Ravi

Yes if you have Script Runner installed then it should work!

Robert, It is currently not possible, there is a feature request too for this https://jira.atlassian.com/browse/JRA-22640 I suggest you go through this issue and you will find some workarounds. -Ravi

Kevin, I don't think if there is a timeout then it is an issue with SSO. You can also try with local admin account but if there is a timeout then it is probably due to some capacity issues of the server. I would recommend looking at the log file to understand the possible causes. Usually increasing JVM memory helps but the…

Use JQL like. creator = username OR reporter = username OR assignee = username OR assignee was username There is nothing for issue updated by and commented by as of now. -Ravi

Without script runner add-on it would be quite difficult to achieve your needs. The emails can be hard coded in the script. I suggest you evaluate Script Runner add-on, it is quite good and worth its money for taking your JIRA customizations to the next level.

If you use Script Runner plugin then implementing this requirement is quite easy. After installing Script runner plugin you can add a "Send a custom email" Post Function in your workflow transition on issue resolve or close.

Yes you need to delete the User from the User Management. Provided that user is not involved in any project as Assignee or Reporter.

Well this is not possible in JQL. project = "PROJECTKEY" and issuetype = Bug and fixVersion not in (RETRIEVE ALL THE VERSIONS OF THE BUGS) You can try a simple JQL like this. project = "PROJECTKEY" and issuetype = Bug and fixVersion is EMPTY Or try SQL for JIRA plugin to write complex queries. Here is the link:…

Could you please share the screenshot and also the browser you are using.

Jane, Users can see the projects and its issues if they have the "Browse Project" permission. You can also take a look at Issue Security Scheme that can help you give access of selected issues within a project. -Ravi

Hi, On any date field you can write a JQL like. created >= -1w AND created <= 1w -Ravi

I agree with Nic. The Atlassian documentation is little unclear on this point though: https://confluence.atlassian.com/adminjiracloud/editing-a-project-key-776636293.html

Anandan, The old project key will be freed only when you delete the old project. Ravi

In JIRA Service Desk when you attach a new file you have to option to either "Share with customer" or "Add to issue only". Try again and it should work. Ravi

Yes that makes sense.

Why not use Issue Security Schemes instead? To control who will see what within the project?

Try restarting the service and the icons should come back.

Good points!

Balint, If you delete the project then its configurations will not be deleted. To be on safer side keep a copy of it's configurations. Otherwise you can use JIRA Rest API to delete the issues in bulk. What I do is use a label like "bulk-26Aug16", in case bulk import fails I can quickly find these issues wither by JQL and…

You need to use Script Runner add-on and then add a scripted field in your project. That field can be auto-incremented every time an issue is reopened. This scripted be will done in groovy. Refer to this url:…

Did you use a javascript or velocity template to set the default value?

You would need to write a customer listener using script runner for doing that. Check here for some examples: https://scriptrunner.adaptavist.com/4.3.5/jira/listeners.html -Ravi