Mikael Sandberg

Hi @Chels D , Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days to get this resolved.

in My account was deleted? Comment by Mikael Sandberg June 3

P.S. This is a public forum, so I removed the link to your ticket.

in I need an access to JIRA cloud Comment by Mikael Sandberg June 3

Hi @Negi_ Mahendrasinh C _Mahendra_, Welcome to Atlassian Community! This community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. You need to contact your Atlassian admin to get the right permissions, if you do not know who that is I would start by asking your IT…

in I need an access to JIRA cloud Comment by Mikael Sandberg June 3

Hi @Joseph B, Welcome to Atlassian Community! The short answer is no, you cannot renew maintenance for Jira server. Atlassian ended all support for server apps Feb 2024.

in Is it possible to renew maintenance on Jira on-prem account? Comment by Mikael Sandberg June 3

Hi @Michael Gerleman, Welcome to Atlassian Community! I have contacted the support team that is on here and they will reach out to you within 2 business days (usually faster) to help you with this.

in Trying to get support from Atlassian URL not found Comment by Mikael Sandberg June 3

Hi @hocheng, Welcome to Atlassian Community! The KB article you refer to only applies if you are not using a linked IDP, the error you get indicate that you are, and in that case you should enable two-factor auth on you IDP instead. Also have a look at this KB on how to do it using an authentication policy if you do not…

in You can't enable two-step verification Comment by Mikael Sandberg June 3

Hi , Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days. Once a site is deactivated the retention period is 60 days before data is permanently deleted, so it may not be possible to restore your instance. You can learn more about it in this…

in Reactivate account Comment by Mikael Sandberg May 29

Hi @Hartono _, Welcome to Atlassian Community! I have notified the support team that is on here and they should reach out to you regarding this within 2 business days.

in Request to Reactivate Suspended Free Site - cimiko.atlassian.net Comment by Mikael Sandberg May 29

Hi @Ranjitha, Welcome to Atlassian Community! This is a question for your IT Helpdesk, this forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances.

in need to access from https://jdac.unilogcorp.com/ Comment by Mikael Sandberg May 29

You need to change the filter that the board is using in order to do that. Adding something like this should do it: issuetype NOT IN (epic, initiative)

in Can four teams share a Space and still have separate backlogs? Comment by Mikael Sandberg May 26

Hi @Melissa Brumer, Welcome to Atlassian Community! Yes, that is possible. Boards are basically just a filtered view, so as long as you have a way of separate the work each team needs to do you can create different boards for each team.

in Can four teams share a Space and still have separate backlogs? Comment by Mikael Sandberg May 26

Hi @Xcon Frontier Support Welcome to Atlassian Community! To set the calendar that a space is using go to Space settings > Request management > SLAs and click on the small calendar icon up in the right hand corner.

in ow to set a SLA calender? Comment by Mikael Sandberg May 26

Hi @Sarah Coe Design, Welcome to Atlassian Community! As the banner is stating there is currently an active incident involving Trello, please go to status.trello.com for the latest updates.

in why am i getting this Comment by Mikael Sandberg May 19

Hi @Miguel Suarez, Welcome to Atlassian Community! There is currently an active incident involving Trello, and you can go to trello.status.atlassian.com to get the latest update.

in Performance Comment by Mikael Sandberg May 19

Hi @Roberta Welcome to Atlassian Community! There an active incident still ongoing for Trello, you can see the latest update by checking https://trello.status.atlassian.com/

in Trello status still unvailable Comment by Mikael Sandberg May 19

No, it has nothing to do with the attribute, the issue is that there is nothing in the form that can be done to do an automatic refresh once the user picks the object in the other field, this only happens when the user interacts with the field.

in Set a field in a JSM form to the same asset object as selected in another field in the form Comment by Mikael Sandberg May 18

Hi @Ron D_Alessandro, There is currently an active incident that is affecting comments in Trello. Please go to trello.status.atlassian.com to get the latest updates.

in How do I recover the comments that ave vanished? Comment by Mikael Sandberg May 18

Hi @Fabian Schubert, Welcome to Atlassian Community! The short answer is that you can't do this without user interaction with the field on the form.

in Set a field in a JSM form to the same asset object as selected in another field in the form Comment by Mikael Sandberg May 18

I would expect that, yes.

in Data has disappeared Comment by Mikael Sandberg May 18

Hi @Tengku Hisham, Welcome to Atlassian Community! There is currently an active incident affecting comments in Trello. You can go go trello.status.atlassian.com for the latest updates.

in Comment and Activity Disappear Comment by Mikael Sandberg May 18

Hi @Viktoras Galumbauskas, Welcome to Atlassian Community! There is currently an active incident in Trello that is affecting comments. You can see the latest updates by going to trello.status.atlassian.com

in Disappeared Comments and activit Comment by Mikael Sandberg May 18

Hi @Alexandre Marcondes, Welcome to Atlassian Community! There is currently an active incident affecting comments in Trello. You can get the latest updates if you go to trello.status.atlassian.com

in Data has disappeared Comment by Mikael Sandberg May 18

Hi @Timothy Vasheka, Welcome to Atlassian Community! There is currently an active incident affecting comments, and you can see the latest updates if you go to trello.status.atlassian.com.

in I don't see the comments Comment by Mikael Sandberg May 18

Yes, as long as resolution has a value the work item is considered closed. And you should never have an unresolved option for the resolution, if the resolution is empty the work item is considered unresolved. This is from the KB I linked above: Any issue that has the Resolution field set is treated by Jira applications as…

in Why are some of my issues crossed out? Comment by Mikael Sandberg May 14

You should check your workflows to see if the resolution is cleared when moving from a done status to a open one, and also note that if the Resolution field is added to a screen it will be required to be filled out before you can transition the work item. It is recommended to set resolution via a workflow rule instead of…

in Why are some of my issues crossed out? Comment by Mikael Sandberg May 14

Hi @Lacey Elliott, Welcome to Atlassian Community! Work items are crossed out if the Resolution field is set to a value. That field tells Jira that the work item is resolved. Have a look at this KB for more information about Resolution.

in Why are some of my issues crossed out? Comment by Mikael Sandberg May 14

No, it is not necessary to add all work to sprints, but you would then miss those as being part of your sprint planning and estimation. The only way to add work items to a completed/closed sprint would be to reopen the sprint and then add the work items. But that is a workaround and you should instead address the issue…

in Adding completed work items to a closed sprint Comment by Mikael Sandberg May 14

Hi @Sidney Rocha, Welcome to Atlassian Community! Natively it cannot be done, SLAs in JSM are intended for the agents only. You would need an app from the Marketplace to do that. It looks like Customer Portal SLAs can do it, but there should be other apps that can do it too.

in How display SLA and time to respond in ticket? Comment by Mikael Sandberg May 14

Hi @Zsofia Molnar, Welcome to Atlassian Community! The short answer is no, once a sprint is completed/closed you cannot add new work items to it. Question, why would you want to add work items to a closed sprint?

in Adding completed work items to a closed sprint Comment by Mikael Sandberg May 14

Hi @Dahoon Jeong Welcome to Atlassian Community! There is currently an active incident that is impacting multiple Atlassian apps, you should go to status.atlassian.com for the latest updates.

in bitbucket cloud doesn't working at all Comment by Mikael Sandberg May 14

Mikael Sandberg Community Champion

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