Mikael Sandberg Community Champion

@Anshumaan Bhartiya I would also love to chat, but none of the time slots work for me, I am in PST…

Hi @Rinkesh Patel, Welcome to Atlassian Community!\ This is expected, Atlassian announce back in April that the legacy Jira macro will be deprecated, you can see the announcement here: For cloud there is a new macro called Jira Work Items that replaces the old Jira macro.

Hi @Abel Gonzalez, Welcome to Atlassian Community! Yes each step in your flow counts towards UBP, here is the excerpt from the UBP FAQ: Steps are consumed each time an automation flow runs an action, condition, branch, or loop. For example, a flow with 1 trigger, 1 condition, and 2 actions equals 4 steps.

Hi @Jorge Mateus, Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days (usually faster) to help you with this.

Chick-fil-A and Raising Cane's are favorites in our household. And whenever we are in Sweden a stop at https://www.maxburgers.com/ is mandatory.

Hi @BMHub, Welcome to Atlassian Community! Yes, everything that you build on the free plan stays if/when you upgrade to the standard plan. If you later decide to downgrade to the free plan you will lose features that comes with the standard plan, like permissions, but everything existing stays the same. Note that any data…

Hi @Cathleen Santos, Welcome to Atlassian Community! You can add the Due date by going to Project settings > Request management and then either go into a specific request type and under Issue view you can lookup the Due date field on the right and then drag it over to the view. If you want to make sure it is on every…

Hi @rowgene ricohermoso, Welcome to Atlassian Community! Yes, that is possible. You can have a flow call another flow, what you need to do is to set the trigger to be incoming webhook on the flow that you want to call from the other flow. Have a look at this article that I wrote about incoming webhooks,

Hi @Leo Vu, I have notified the support team on here and they will reach out to you within 2 business days to

Hi @Dorottya Gömbös, Welcome to Atlassian Community! You can contact the Billing team here, https://www.atlassian.com/company/contact/purchasing-licensing This public forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances. 

Okay, I have notified the support team on here and they will reach out to you within 2 business days.

Hi @Aitwar Halucynek, Welcome to Atlassian Community! This forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances. Your question should be sent to the Billing team and you can contact them here, https://www.atlassian.com/company/contact/purchasing-licensing Also note…

Hi @skathr, Welcome to Atlassian Community! Because your filter includes all spaces you have to make sure you have Manage sprints permission in all those spaces. The Sprint button is grayed out because you are missing that permission in one or more spaces. 

Hi @Mowaffaq Shahrori, Welcome to Atlassian Community! No, you do not need to add your external users to your SSO, but you should consider setting up an external user security policy in Guard, https://support.atlassian.com/security-and-access-policies/docs/what-is-an-external-user-security-policy/ 

Hi @Steven Watts, Welcome to Atlassian Community! Your question/issue should be directed to the Billing team and you can contact them here https://www.atlassian.com/company/contact/purchasing-licensing

No, that is not possible out-of-the-box, the closest you can get is to hide the field and only have it available on a screen that is shown for a circular transition that only certain users can access. There are apps in the Marketplace that allows you to set field restrictions. 

Hi @Annie HIP-KI, Welcome to Atlassian Community! In order to cancel your change to a page and not save the draft you have to click on the three dot menu up in the right hand corner and select Revert to previous version.

Hi @Kingsley, Welcome to Atlassian Community! There was an active incident earlier today related to macros in Confluence, https://confluence.status.atlassian.com/. This should now be resolved. If you still facing issues you should contact the Marketplace vendor for the app you are using. 

I am not a MS Teams expert in any way, but it looks like you can do this by using the MS Bot framework to send a message to a user. You would have to find the reporter in JSM and then link that to the user's Team specific identifier. Check out this question I found on Microsoft…

Hi @jing yu, Welcome to Atlassian Community! This is a question for the Billing and Licensing team, and you can contact them by going here and fill out the form, https://www.atlassian.com/company/contact/purchasing-licensing 

Note that account activities are delayed and can take up to 24 hour to be registered on an instance.

Hi @Lashebra Morgan, Welcome to Atlassian Community! This community is made up of mainly Atlassian customers and as such we do not have access to other customers instances. If it is only you that have issues logging in to your JSM account one option is to reach out to your IT Helpdesk, they should be able to help you. If…

Hi @Magali Peuch Welcome to Atlassian Community! Here is a good article that explains how the deactivation of free instances work, Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline I have notified the support team that is on here, and if your instance has not yet been deleted they should be able…

If you are on the enterprise plan Guard Standard is already included. Guard allows you to set up SSO and SCIM provisioning. If you are on a lower plan and do not consider Guard, you would have to handle the provisioning and the user would have to have a separate login/password to access you cloud instance.

Hi @Oluwaturoti Bankole Welcome to Atlassian Community! This would be a question for you Confluence admin, if you do not know who that is I would start with asking your IT helpdesk for help. This forum is made up of mainly Atlassian customers and as such we do not have access to other customers instances. 

Hi @Matthew Lenk, Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days to run the garbage collection on the backend for you.

You can always reopen a closed sprint if you go to Reports > More reports and select the Sprint Report. From here select the sprint in question and then click on the three dot menu on the right hand side and select Reopen sprint. You can then close it from the correct board so the open work items are moved to the next…

It cannot be done when you select the user, the user attribute will only show the name of the user. But what you can do is have a global automation that sets the email address when the Used By attribute is updated.

Hi @rickieelkins, Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days regarding this.