Mikael Sandberg Community Champion

Correct, then on the other ones you have to set Resolution to None.

Correct, you cannot set permissions on the field level, but by using a global transition you can work around it by only allow a subset of user perform that transition and be able to edit the fields. I have used this workaround in the past when only a manager should be able fill out a risk assessment before the issue could…

Make sure that the All on the Release to Prod has a post function that sets the Resolution to the value you want, and then on all the other All transition you have to make sure that Resolution is set to None in order to clear it out.

One way you could do this is to have a global transition (circular transition) that only a subset of users can do, I would use a project role and then add that as a condition on the transition. You can then associate the transition with a screen that have the fields that you want the user to edit. You would also have to…

You could use this JQL to search on the summary field for a specific customer: summary ~ "customer" That should return all issues where customer is part of the summary.

Jira Cloud do not have versions, Atlassian is constantly rolling out new upgrades. You can see what is coming by checking out the Atlassian Cloud changes for each week. If you are on the premium plan you have the option to manage what release track you want to be on. 

The short answer is no, you cannot access to the database for any of the Cloud applications.

Q1 - JSM will come with a free version of Halp in the near future. Halp integrates with Slack and MS Teams. There are other chatbot softwares that can integrate with JSM, like Konverso. Also check the Marketplace. Q2 - I can only speak for Halp (we just started using it) and it has a deflection option that will suggest…

It will not delete, but you could create a status in the workflow for this requests and then use automation to move them to that status based on the email address/key word. Then if you want to delete them you can use a filter and the bulk delete option. 

Check your Customer settings > Customer sharing. If it is set to "Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project" or "Customers can search for other customers within their project or organizations" any cc'd user should be…

Hi @Kevin, Welcome to Atlassian Community! The closest you can get to controlling who have access to a project on the free plan would be to use a team-managed (next-gen) project, but you will not be able to set what level of access they have in it. 

The free version of Halp that will be part of JSM will be limited to one queue and one request type based on what I have heard so far.

You could use Halp, it will be included as part of JSM in the near future. It was mentioned as part of this webinar, Episode 6 - Exclusive: What’s ahead for Jira Service Management in 2021 

Hi @Stephan Gruzinski, Welcome to Atlassian Community! Project archiving is only available if you have Jira Data Center, if you are running on Server this feature is not available. You can sort of simulate this on Server by changing the permission scheme so the project is only visible for users that have been added to a…

The way I implemented this at my previous job was by adding tasks to the pull request that the reviewers had to check off before approving the request (I used scriptrunner to do this) and the merge policy to not allow the merge to happen until all tasks were checked. I know this does not prevent the author of the request…

Hi @Pam Ewell, Welcome to Atlassian Community! 

Hi @Johan Smit, Welcome to Atlassian Community! Yes, you can use the Atlassian SDK on a standalone PC. You can find all the information for server development here, Atlassian server developer documentation. You can also find a dedicated community for developers here, The Atlassian Developer Community Regarding your…

You would need an app to do that, like Label Manager for Jira Cloud or Project Labels 

Hi @David Seiffert, Welcome to Atlassian Community! It looks like you either have a setting in the workflow that makes the Scrum Team field required, or it is set to required in the field configuration the project is using. Also make sure that the field has been added to the create screen. 

According to the cloud roadmap it should be available in Q2 2021. It was mentioned during the Tips for using Team Calendars & Confluence Premium webinar.

Hi @Jarred Alford, Welcome to Atlassian Community! No, the status categories are predefined by Atlassian and you cannot add your own category to that list. 

One thing you can do is check and see if you have any browser extensions that are interfering. The easiest way to do that is to open a private window and see if that helps.

You can enable the free trial of the Premium plan, just go to admin.atlassian.com > Manage subscriptions and change the plan.

Hi @NIFEPO, Welcome to Atlassian Community! The Advanced roadmap feature is only available it you have the Premium plan of Jira. 

Are you sending your incoming email from an account associated with your Atlassian account? Do you have create issue permissions in the project?

Hi @Fernando Reimberg, Welcome to Atlassian Community! You need to set up the email handler so it knows which project and issue type is should use. Please have a look at Create issues and comments from email for more information.

Have a look at Add, Remove and Search for Labels and Organizing work with components.

Boards are showing issues based on a filter, so as long as you distinguish your issues coming in from the different forms, like with a component or label, you can change the filter for each board to only show specific issues.

Hi @Kevin Hawley, Welcome to Atlassian Community! It sounds like your workflow has a post function that sets the resolution for you, and that is why the resolution is set to Cancelled when the issue is to moved Closed. You can edit your workflow if you go to Project settings > Workflows (assuming you have the right…

Hi @Kotresha B, This question should probably be moved to a new question, but there are several apps in the marketplace that can to with for you. I know Power dashboards reports & gadgets and if I remember correctly Scriptrunner also have reports that you can run.