Mikael Sandberg Community Champion

Yes, it all depends if the page is using page restrictions that prevents you from viewing it.

Being a Confluence admin does not equal that you have full access to spaces/pages. Being admin means that you have access to the admin part of Confluence, but a space admin can restrict who have access to the space, including removing Confluence admins from having access.

Hi @Jeff Boekelman, Welcome to Atlassian Community! No, the permission is based on what the user have in the different spaces, you cannot give macros different permissions. 

You cannot create that hierarchy, sub-tasks can not have a sub-task underneath it. You would have to use an app like Structure in order to do that.

The import will try and map users based on the email address, but it the user does not exist or have a different email Jira will just create the user for you based on the import data. So if you do not want that to happen you would have to clean up your data before doing the import.

Did you also change your Global settings for JSM to allow customers to sign up for an account

Okay, go to Project settings > Customer permission and make sure that you allow anyone to submit tickets via email and that you allow the customers to search and manually enter email.

Hi @Vahid Kazemzadeh Zahedi, Welcome to Atlassian Community! Have you checked out the free trainings that Atlassian University is offering? 

There is nothing in Insight that prevent you from adding typos, same thing as in Jira there is not feature that would prevent you from doing the same. Hence my suggestion that you could use a request form to create new objects and have a review process before the object is actually added, either manually or via automation.

Hi @Irene Molins, Welcome to Atlassian Community! You should see cc:ed users in the Request Participants field. To reply only to the reporter you would have to remove those listed in the Request Participants field. 

If you by classic is referring to company-managed projects then yes.

Hi @Magnus Bakke, Welcome to Atlassian Community! The backlog column is only available on Kanban boards, Scrum boards have a separate sections for the backlog that allows you to do sprint planning and prioritize your backlog. 

Note that you can only turn off the Incident feature if you do not have request types in that category.

Major Incidents is part of the Incident feature, so you would have to turn that feature off. Your other option is to create new projects that are not based on the ITSM template.

Is the request type set on the ticket? If request type is empty it will not be visible from the portal.

Hi @joobjoob, Welcome to Atlassian Community! You can definitely use Insight as a CMDB, but you can use if for so much more and that is why it is boosted as not being a "classic" CMDB. Currently the importers are limited to csv, json, and Insight Discovery which is an agent-less discovery tool. You could also use external…

I see the same thing on my site, so I went ahead and logged a ticket with Trello, and I would suggest that you do the same. Use this link to contact them, https://trello.com/contact

Hi @Damilare Ogunnaike, Welcome to Atlassian Community! This is expected, the way Jira handles attachments, not all of them are included in the email notification. If the notification you are getting has something that looks like this at the end [G’day, we’re Atlassian.docx] This means that the file format cannot be…

Have you associated the new workflow with the issue type in your JSM project yet? If not that would explain why you are not seeing the checkbox. That checkbox will only be visible in an active workflow associated to a JSM project. The same applies to approvals, it can only be configured on an active workflow.

Hi @Elizabeth Jeffs, Welcome to Atlassian Community! Yes, Atlassian will add emails that bounces to their suppression list. This has happened to some of my users, and you would have to contact Atlassian support to have them check and remove emails from that list.

You should see the checkbox to make the transition available on the portal if you click on the transition that takes the request to escalated, not the status itself.

It is the license sales that has been discontinued, server is still being supported until Feb 2, 2024 when the support ends. Hence you are able to download the latest version and install it as long as you have a valid license. For more information see https://www.atlassian.com/migration/journey-to-cloud

In Confluence, go to Settings > Backup manager. From here you can create a backup that you later can restore once you migrated Jira to an annual plan. See Create a site backup for more information, including how to import the backup later.

You may have to cancel the subscription of Confluence while upgrading Jira to the annual plan, once that is done you should be able to re-subscribe to the free plan. I would contact Pricing, billing & licensing help and they can verify.

Yes, you can do this with automation. Just check the summary when a email request is created for specific keywords and then change the field request type to the corresponding request. I have a similar automation that checks the summary field, and if it matches what we are looking for it triggers a JIT access request to…

Hi @Rayanne, Welcome to Atlassian Community! Yes, this is possible if you generate the sub-tasks via automation, you can then use smart values to get information from the parent issue like the summary and key. Take a look at What are smart values? for more information. 

Short answer is yes, you can have different number of users between Atlassian products.

You would need a custom field that displays the calculated time. Then create an automation that is run when the incident is transitioned to the specific status, use the Create variable action to calculate the difference between now() and the created date, then use that variable to set the custom field. Also check out the…

Okay, I think I have seen this in the past, but it was on Server and happened when Scriptrunner either failed an update or didn't load correctly. I will move this into the Adaptavist section, and they should be able to help you get the JQL working.

There isn't a function that will do that, but you can search on the status that the request goes to when an approver declines it. Example: status = Declined