Mikael Sandberg Community Champion

Hi @Nazmul Khan, Welcome to Atlassian Community! No, the JSM Help Center can only show JSM requests. If you want to use and app like Refined for Jira Cloud.

Hi @Catalina Martinez S, Welcome to Atlassian Community! One option is to use automation to calculate the time. Another option is to look at the Marketplace which has apps that will generate reports on this.

Hi @Catalina Martinez S, Welcome to Atlassian Community! Yes, there is a field called Approvals, but it is a locked field and is updated based on approvers action. You can filter on Approvals, see Advanced search reference - JQL functions 

Also, if you haven't already, take a look at this KB, Automate backups for Jira Cloud.

Hi @Lionel Alva, Welcome to Atlassian Community! There is a free app on the Marketplace, Admin Kit for Jira Cloud, and it allows you to take a backup twice a week that you may want to take a look at. If you want to do backups more often I would recommend to take a look at Forge, that is Atlassian's new development platform…

One workaround would be to create a new space and make sure that Confluence admins are space admins as well, either by changing the default space permissions, or add them to the space permissions when the space is created (I highly recommend the first option). You could then move the existing space to this new one.

No, that can only be done if you are on Premium or Enterprise plans, which have access to bypass space settings for Confluence admins. Is the space admin getting an error message when trying to add new space admins? 

You cannot do nested JQLs like that without having an app. The issuesInEpics() function is provided by Scriptrunner, and there other apps in the Marketplace that also extends the standard JQL with additional functions. 

Confluence is using three different permissions: Global permissions and covers things like space creation and wether a user can log in. Space permissions determines that access to the space and what the user can do. And the last one is page restrictions, which is different then the two others. It looks like your default…

No, customers cannot @ mention team members in JSM, unless you give your customers access to Jira. Only agents within the project and any Jira users that you have given the project role users can use @ mention.

Note that the notification scheme is different then the customer notifications, you can find more information about notification scheme here, Configure notification schemes. If you are using the default notification scheme you would have to create a new one, I would copy the one your project is using, and modify it based…

Hi @Chris Riddle, Welcome to Atlassian Community! You have a couple of options to do this. One is to update the notification scheme that your JSM project is using and add the project role Service Desk Team to the Issue closed event, then make sure that the transition that moves your tickets to closed has a post function…

Did you use the add/remove value option on the Labels in Automation? If you click the three dot menu you should see that option: But yes, this is a workaround and you may run into situations where it may fail, so updating the process is probably the easiest.

Another solution if you do not want to use an app would be to use automation and either set a label or component, you could then check if one of these fields have the value that would allow the transition. Another option is to use a hidden number custom field that is set by automation and use the compare number custom…

My bad, I was looking at the validator instead of the conditions. The value field condition only works for system fields, so you would need an app like JSU Automation Suite for Jira Workflows or Scriptrunner in order to do it. I have used both in the past and they are both really good apps.

Hi @Andrew Crawley, Welcome to Atlassian Community! Yes, this is possible. You can use the Value field condition to check if the field in question is empty.

No, you cannot change the quarters, and I did a search in JAC and could not find a request to be able to configure that. If you have a good business case I would submit that request in JAC.

Hi everyone! I have been using Jira since 2009, started out using it as part of the Dragon Slayer quest. Starting in 2012 I led a migration from IBM Rational tools to Jira and ever since then I have been working with Jira and other Atlassian tools.

Hi @Athas Mark, Welcome to Atlassian Community! 1. What do yo mean with Epic quarters/years? It sounds like you have custom fields that represent this, out-of-the box epic does not have these fields. 2. Yes, you move your issues between the projects. What you cannot do is moving project settings and fields etc. 3. No, it…

Hi @Carl Yorke, Welcome to Atlassian Community! Confluence Cloud doesn't have a version, you will always be on the latest version, unless you are on the Premium plan and selected the Bundled track, https://support.atlassian.com/organization-administration/docs/manage-product-release-tracks/ 

They should be separate, I just checked my setup and Bitbucket is handled separately. But if you want to enable SSO for both Confluence and Bitbucket you need Atlassian Access. Your Bitbucket account will be migrated to be an Atlassian account (if not already) and once you set up SSO it will be managed under Atlassian…

Hi @Ron Judenberg, Welcome to Atlassian Community! When you created the new version of your workflow, did you do that from a copy of the existing one or did you make your changes directly in it? If the latter, try and make a copy of your current workflow, rename it, and then go to your workflow scheme and replace the…

Hi @Ivan Palikuca, Welcome to Atlassian Community! SSO is managed on the organization level, so if your Bitbucket instance and Confluence instance belongs to the same organization, you will turn it on for both. You cannot pick and choose which product it should be turned on for. As an example I have two Organizations, one…

Hi @Diego Nepomnaschy, Welcome to Atlassian Community! Check out Atlassian University, they have a free get started with JSM training series. They also offer other free and paid training.

The short answer is no, your external customers will not see your other projects, unless you also give them a Jira license on your instance. The link you should give to your customers is the link to your portal, and you can control which JSM projects they have access to. Projects that are not JSM projects are not visible…

I forgot about the context, this is a better answer than mine.

Unfortunately you can only turn this off on Server/Data Center, it is not applicable to Cloud. There is a request to have this available for Cloud as well, JRACLOUD-74471 

The steps you have to do are as follows: * Create a new screen that you want to use for this bug in the specific project, easiest is to copy the existing one. * Create a new screen scheme that the project will use for the bug issue type. * In the issue type screen scheme that the project use, associate the new screen…

To limit project permissions take a look at Manage project permissions. I would recommend that you use project roles as part of you permissions instead of groups, you can then control on each project who should have access to them. Here is a good overview of how permissions works in…

Hi @Jonathan Byers, Welcome to Atlassian Community! The list of issues that shows up in the link issue field is based on the user's permission to browse other projects. There is no setting that would allows you to limit that list to just the current project, unless you change the project permissions on all projects so you…