Mikael Sandberg Community Champion

Btw, what you see when you add the security level to the request type is expected, the security level has to be added to the screens used by the issue type. This is because you cannot have for example two request types associated to the same issue type and only apply the security level to one of those two request types.

Okay, have a look at the screens associated with the issue type used by the request type to make sure that the security level field is on those (just go to Project settings > Screens and locate the screen used by the issue type). Next thing you need to check is that the service desk team role have the permission to set…

If you start your message with the padlock emoji the comment will be added as an internal note instead as a reply to customer. 

The options are coming from your issue security scheme that you have defined (go to Settings > Issues > Issue security schemes). Here is an example: If you do not see the lock on some issues, make sure that security level is on the screens used by those issue types. And you can set who can set the security level in your…

If you are on Data Center/Server then the Get user endpoint still takes the username, it is only on Cloud that it does not, and on Cloud your username is your email.

Check your permission scheme to make sure that you have the "Set security level" permission. You can also use the "Find your field" feature under the three-dot menu when you are in the issue detail view, that will tell you why the field is not visible.

You can use the Find users endpoint to do it, it takes either the display name or the email address to find the user. Get user endpoint used to take the username, but that has been deprecated because of GDPR, you can see the notice here.

Correct, as long as they have a function that allows you to do a fuzzy search. Enhanced Search for example has the issueFieldMatch() function that allow you to do that.

You can find the documentation for Assets and references (that's the linking) here. And here is a talk from one of Atlassian's events last year that is all about Assets.

Hi @chad chamberlain, Welcome to Atlassian Community! It is not possible to use partial data when you are searching on Sprint =, it will only take the full name of the sprint. You would need an app that extends JQL in order to do this, I know from experience that Scriptrunner/Enhanced Search has a function that allow you…

Yes, this is possible. All you need to do is create an automation in the JPD project that triggers on, lets say, when you move the idea to Ready for development. Then in the rule just add a component that creates the epic or story in the engineering project with the appropriate information and link it to the idea.

At the moment that is not possible, any agent that has access to the project can add/edit/delete services. There is a suggestion to restrict this, JSDCLOUD-11253, and I would suggest that you go and vote on it.

Hi @Cainitech, Welcome to Atlassian Community! What you are seeing is expected, Atlassian is rolling out a change to epic fields that will make the epic name optional and instead the summary will be used. You can learn more about the change here. 

Have a look at this free course for Jira governance & housekeeping and here is a blog post by Adaptavist on how to clean up your Confluence.

First thing to check is the configuration of the field to see if it is set to only assigned to epics and stories. Next thing you should check is that the field is on the screen(s) that is used by the other issue types. If the configuration is global and the field is on the screen, then check to see if you have specific…

Hi @Linda Roberts, Welcome to Atlassian Community! You can generate your quote if you go to my.atlassian.com, you should see your current licenses there if you have been added as a technical contact of billing contact. You can also contact the Atlassian Billing team here. 

Hi @Ganesh Gunukula, Welcome to Atlassian Community! Those users should be listed under Customers, or you can go to admin.atlassian.com > Products > Jira Service Management and from here you will see all your portal customers and you can either deactivate or delete them. 

The short answer is no, you cannot restore deleted issues unless you have a backup of them. Once you delete an issue/request, they are not available anymore.

You can do this using issue security, have a look at this KB for more information. Basically what you have to do is define security scheme to give the second team access to a set of issues, once that is done just set the issue security on your existing requests to the right ones. Then I would recommend creating an…

@Christian Lämmerer Yes, you can use the bulk move to do that, see this KB for more information.

You would have to use the advanced compare when using customfield_xxxxx. I would do it using the if/else condition like this: The duplicate field of restaurant partner, is that also a drop down field? Is there a reason you need duplicate fields?

Yes, and no. If you have JSM then the customer do not need a license and will be able to see the request after it has been submitted. For Jira Software the user can submit, but they would not be able to see the issue after unless they have a license.

Hi @Bryan, Welcome to Atlassian Community! You can go to admin.atlassian.com and remove users from there. Just go to products and select your instance and that will take you to the User page. 

Hi @Simone Giovanni Carmignani, You have a couple of options. Jira has a issue collector that you could integrate on a web page to allow users to submit issues. Another option is Jira Service Management which has a portal that the customer access to submit request. Your third option is to use Refined which allows you to…

When you get the error that the automation found multiple fields with the same name then you would need to use the custom field number instead like this: {{issue.customfield_12345}} You can find the custom field number if you go to Settings > Issues > Custom fields, locate the field and then click on the three-dot menu and…

Hi @Alastair Cupples, Welcome to Atlassian Community! There is a template called 90-day plan that you could use as a starting point, it has checkboxes and you could add links to each document that the user should complete. Another option is to use an app, the Marketplace have a handful of them that allow you to create…

Hi @mark.hiblong, Welcome to Atlassian Community! So the status change is what's indicate when the issue is moving from the backlog to the board if you are using a Kanban board, since each column on the board is tied to one or more statuses. If you look at the board settings > columns you can see how the statuses are…

As long as you have not merged the push to the main branch then you will be good.

Hi @Heather Forst, Welcome to Atlassian Community! Currently it is not possible to make a form only visible for specific customers, since you cannot do the same for request types. The only workaround would be to make a new project just for that specific customer.

Hi @Katherine Pagni, Welcome to Atlassian Community! Confluence has three different permissions; global, space and page restrictions. So if you have the right permissions in the space then it is the page restrictions that is doing this. View page restrictions are inherited down from the parent page to children, so if you…