Mikael Sandberg Community Champion

You can change the order by moving the fields around on the screen associated with the issue, that's about it on DC/Server.

Automation used to be an app that you had to install, but is now part of the platform as long as you are on the latest version. So my guess is that you are not that that is why you do not see automation.

Hi @Abby O_Connell, Welcome to Atlassian Community! The documentation you found only applies to Jira Cloud, Jira Data Center/Server do not have team-managed projects. The rule you want to apply is an automation and you do that from Project settings > Automation, not from your Scrum board. Note that you need to have at…

Is it the automation that is setting the assignee, or do you have a post function on the transition to In Progress that is setting it? Unless you have a component in the automation that sets the assignee my guess is that it is your workflow that is setting it.

You can find more information about this in this KB.

The best way is to use the Reply to customer option in JSM, that will generate a Customer notification that the customer can reply to. That way there is no need to leave JSM to communicate with the customer. 

Is the description field also on the Create screen?

Currently it is only possible in Advanced roadmaps. You could work around it by either adding the team as watchers on the issue or use a multi select user field and populate it using the GraphQL API to get the team members.

That is expected, when you create a new workflow it will pick the first status that is in the statusCategory "To Do" from the list of statuses that you have. All you have to do is to add a new status to you workflow and then link the Create transition to it, and once that is done you can remove the "On Hold" status from…

If your Jira admin has configured the permission View read-only workflow in the permission scheme in the project then you just have to click on the status and you can view it from there.

Okay, so you are looking for a dropdown on the Kanban board for the projects that the user can select from? In that case then you would need an app like Advanced Agile & Kanban boards or one of the other apps in the Marketplace that adds that feature.

That is not possible, the Knowledge Base "field" is not a field, that is a link to your KBs and cannot be searched on in JQL. All that it does is allowing the agent to search your KBs and add a link to it as a reply to the customer. You do have a report that shows you how many requests have been deflected by a KB under…

Also note that the screenshot you included is from the issue view, which does not have the quick filter feature, you can only add that when you are in the board view.

Hi @Scott.Hamilton, Welcome to Atlassian Community! This should be pretty straight forward, all you would need to do in quick filters is to add something like this for each project Then just repeat that for each project. This is what I do in our IT project which spans both our ITSM project and an internal project, we can…

Are you using Jira Cloud or Jira Data Center/Server? The issue layout is a Cloud specific feature and is not available on Data Center/Server. The easiest way to identify if you are on Cloud or DC/Server is to look at your URL, if it looks something like https://xxx.atlassian.net then you are on Cloud, otherwise you are on…

So the way I am doing it for the laptop returns is to use the REST API for Assets to set the attribute, I created the automation before automation had the option to do it via the Edit object component (in automation in Cloud). I am not sure if DC/Server has the same option to directly edit the object in the latest version,…

Is that transition the only one that you have between Closed and Waiting on support? And waiting on support does not allow transition to it from any status? Try this, make a copy of the workflow and then change the workflow scheme to use the new workflow instead of the original one. On rare occasions changes to a workflow…

I have a similar automation that does this for laptop returns, it sets the status on the object based on a custom select field on the request form.

You can do this with a custom field on the request form and automation. The custom field would have the statuses you want to set on the object and the automation would trigger on issue created and then lookup the asset and set the status attribute to what the customer selected in the custom field.

Yes, the issue collector can create issues, but there is only a handful of fields that you can add to it (summary, description, components, priority and attachment) so if you have other fields besides these that you want filled out you would have to use automation to do that. You would also have to use automation to set…

In it's simplest form the automation would look something like this: You could also use smart values to get the email domain and then have multiple if/else conditions if you wanted add different labels based on the reporter's email domain.

Yes, it is possible. You would trigger the automation on field value changed and then use the send email component to send the notification.

Hi @chaz.anderson, Welcome to Atlassian Community! Forms cannot be copied between project, so at the moment your only option would be to create and attach the form as a PDF to the issue (you find this under settings for the form) and then copy the PDF over. Once the REST API is released you should be able to get data out…

No, no app is needed, you just need Jira Software licenses and a Software project. Then you can create a Kanban board in that project that is only selecting issues from your JSM project.

Do you happen to have a workflow property on the done status that prevent editing? 

You can also use the Find my field function under the three-dot menu to see what is making the labels field to be hidden.

Go and check the issue layout and see if the Labels field is listed under Context fields and not below the Hide when empty line.

Yes, and it is pretty straight forward to do. All you need to do is use the if/else condition and see if description contains the word you are looking for and if that is the case, assign it to the specific agent and add a comment with the link, or send an email with it. Have a look at this thread with a similar question.

Hi @Michele Pinto, Welcome to Atlassian Community! In the project that you see this behavior, do you have an automation that clears out the labels field? Or a post function in the workflow that clears it out? If you check on a request that is in the Done status, is the Labels field shown under Additional fields on the…

And also make sure that resolution is not on the screen if you have one associated with the transition.