Mikael Sandberg Community Champion

Okay, so that tells me that you are not setting the resolution field when moving work items to the done status. The created vs resolved chart uses the resolution field to determine if a work item is done or not, as described in the KB I linked to. The KB mention that you can add a transition in the workflow to correct the…

Hi @Chantal Clewes, Welcome to Atlassian Community! Are you storing the information of a user's manager somewhere? Like in Assets or as a user entity property? Or how do you know who the user's manager is? 

Hi @Nicole Learn, Welcome to Atlassian Community! The field settings in the list view is user specific and stored in a cookie, so when you close your browser, are you also clearing your cookies? 

Hi @Dilip Angal, Welcome to Atlassian Community! What status category is your Done status? The easiest way to identify the category is to look at the color, if it is green then the category is Done. Also, when you move work items to Done, do you also set the resolution field? Jira only consider work items that have the…

You could do this with issue security, but that only works on standard work items, not on subtasks since they get the same security level as the parent. But if you instead of using parent task - subtask use tasks that are linked as parent/child this can be done. You can learn more about issue security in this KB.

Yes, you can copy the existing scheme and then associate it with the project.

Yes, if you make a change to a shared scheme it will affect all projects that this scheme is shared with. The only way to not affect all projects is to create a new scheme and associate that with the template project and then make the change.

To do it via the API you can use Search for issues using JQL enhanced search (GET) 

The new issue layout do not allow you to hide fields from being edited, and Jira do not have field level security. You would need one of the apps in the Marketplace that can do field level security in order to do this. You could probably also do this with one of the scripting apps, like Scriptrunner and Power Scripts.

The short answer is that there isn't a "rule then all" JQL that would get you all work items beyond the 1000 limit. You would have to use the UI or the API in order to do it.

Hi @Dan Spearing , Welcome to Atlassian Community! The code base for Cloud and Data Center are completely separate, so if something gets fixed in DC it does not automatically get fixed in Cloud and vice versa. Cloud does not have a version, new releases happens constantly. As an admin you can see what is coming to your…

Hi @Raphael Bonafe, Welcome to Atlassian Community! The only other thing that you should be aware of besides the outage is that not all apps will be able to use the same residency. Depending on the app the vendor may store the data at a different location.

Hi @Sophia C Welcome to Atlassian Community! Are you using a company-managed project or team-managed? You can see which one it is by looking at the bottom on the left-hand side when in the project. If you are using a company-managed project you can change the default behavior by going to board settings and change the time…

The short answer is no, you cannot link issues from the portal. The portal is only showing certain fields, and Linked issues is not one of them. There is a suggestion to add this feature to the portal, JSDCLOUD-4636, that you can vote on and follow. 

Hi @Valerie Cajka, Welcome to Atlassian Community! The license change would be transparent to the users, Jira Software used to be an addition to Jira Work Management in the past, so sort of an elevated permission. 

You would need an app from the Marketplace in order to do this. I know that JQL Tricks, Enhanced Search can do this because they extend default JQL. You can also have a look at JXL, that app can also get you the result you are looking for.

Yes, any user can be added as request participants and they will then have the abilities as the reporter to add comments to a ticket via the portal. All you have to do for these internal users is to add them as Service Desk Customer in the project.

Hi @alistairmurraybaptist, Welcome to Atlassian Community! Please see my answer above, you need to contact the team directly using the page I listed above, this community is not the right place to get answers about Pi Network. 

Hi @Rawand Rahim Mahmood, Welcome to Atlassian Community! You have ended up here because Pi Network is using an Atlassian product, but it looks like their JSM server instance is not working. I would suggest you use any of the other options to contact the team listed here, https://minepi.com/safety/

Note that the renderer change applies to all projects that are using that field configuration, so is you do not other projects to be affected then you would have to create a new field configuration and associate it with the project.

Yes, that is possible. And if you want those custom fields to be rich text like the description you can do that by going to the field configuration that the project is using (Project settings > Issues > Fields) and click edit. Locate the new field and then click on Rederers and select Wiki Style Renderer.

Hi @Pat_Zandona, Welcome to Atlassian Community! The short answer is that you cannot do this with automations. Automations trigger after a work item has been created, you cannot trigger an automation before the item is created. You would need an app from the Marketplace in order to do this, like Scriptrunner or Live Fields.

It is now possible to access forms fields in automations using smart values. Have a look at this article, Access smart values for forms and form fields for more information on how to do it. 

Hi @Kashif Rathore Welcome to Atlassian Community! You have ended up here because Pi Network is using an Atlassian product, but it looks like their JSM server instance is not working. I would suggest you use any of the other options to contact the team listed here, https://minepi.com/safety/ 

Is the field Party Name a user type field? And does it have the space in the name or not? If it has a space you have to use the space in the smart value as well or use the customfield_xxxxx instead.

Hi @Vrea Welcome to Atlassian Community! You can do this within Assets, it has templates for both Facilities and People that you could use to start with. And you could then have a request type to allow users to make updates to the objects. Once they submit a request you can use automation to update the object.

Yes, it is possible, and the way to do it is to go Project settings > Request management > Forms and then click on the three dot menu and select Copy to project for the form you want to copy to a different project.

Hi @M_Munari, Welcome to Atlassian Community! Yes, it is possible to create cascading Assets fields, and you do that by using filter issue scope. Please have a look at this article for more information about it (ignore the Insight reference, that is the old name for Assets). 

Hi @Ihor Kolosov, Welcome to Atlassian Community! Do you only have one project or multiple ones? What you see is normal if you have multiple projects that are using sprints. There is nothing on your end that you can do to change the behavior, the Sprint Ids are created automatically by Jira. 

Hi @Bojana Vasic Yes, Plans is still valid. My guess is that you have an app that adds the Roadmaps menu in you instance.