Mikael Sandberg Community Champion

Hi @Sara Petrosian Welcome to Atlassian Community! The main difference between the Kanban template and the Process control template is that the Kanban one has more work item types and allows you to track and limit work in progress, while the Process control one is based on what used to be called work management an are…

Correct, currently you cannot copy/move intents between projects. There is a suggestion to add this feature, JSDCLOUD-12593 that you can vote on and follow.

Once you created a custom field you cannot change the type, so if you want to change a short text field to a paragraph field you would have to create a new field and then either manually move the content over from the old field to the new one, or you could use automation to copy the data over.

You may want to take a look at the apps in the Marketplace, there are a number of survey apps, and I bet at least one of them can match your requirements.

@Sherwin Soriano My automation was setup to trigger on the transition, so for example when it transitioned to Finance approval the automation checked if the Finance approvers field was empty of not, and if it was then the automation approved it so that the ticket kept on moving in the workflow.

Hi @Tim H_, The way to do it is that the automation triggers on state transition, and in my case I checked if a specific approvers field was populated or not and if not then use the automation step that approves the transition. Unfortunately I cannot add a screenshot at the moment, so that is the best description I can…

Hi @Supriya Gunjal Welcome to Atlassian Community! This is a public community made up of mostly other Atlassian customers and as such we do not have access to other customers instances. You should contact your company's IT Helpdesk and they should be able to help you to get the right permissions on you instance.

@Sherwin Soriano you can use the smart value as part of the email content, something like this: Here is the last comment on the request: {{issue.comments.last.body}}

Hi @William Causey, Welcome to Atlassian Community! You should contact your SFDC administrator or your IT Helpdesk and they should be able to help you. This forum is for customers that are using Atlassian products, you probably ended up here because your company also uses Atlassian products. 

@dinhduyvo as I mentioned in my post, card layout is only available in company-managed projects. The screenshot you included above is from a team-managed project which does not have the card layout option.

Hi @Charles R Cornman, Welcome to Atlassian Community! The short answer is no, currently you cannot add custom fields to project settings. It could be done by adding project properties, but properties are only accessible via the API or automations. 

Hi @Chaitanya Dasararaju, Welcome to Atlassian Community! You would have to purchase 5 licenses, the free tier only allow 3 agents and as soon as you go above that you are upgraded to the standard tier. It is not possible to add more agents on the free tier and only pay for the agents above the free 3 ones.

Hi @Molly Hopper, Welcome to Atlassian Community! You would need an app from the Marketplace in order to do this. I have used Scriptrunner in the past to do custom conditions, but there are other apps that can do that too like Custom Workflow Condition, Validator & Postfunctions and Power Scripts to mention a few.

Instead of having this automation trigger on issue created, I would instead trigger on incoming webhook and then in the other automation that sets the two fields have that one send a web request to above automation. Adding a delay to your automation does nothing, the automation only have access the data in the issue when…

Hi @Malik Hassan, Welcome to Atlassian Community! For the Done transition automation, have a look under Templates in Automation, there is a rule called "When all sub-tasks are done → move parent to done" that is exactly what you are looking for. For the first rule, how do you determine if someone starts working on the…

Hi @Oscar Garcia, Welcome to Atlassian Community! I have redacted your phone number, this is a public forum so you should be careful leaving PII information on here.

Hi @Vennila Rajes, Welcome to Atlassian Community! The Jira REST API would work for a JSM project. The JSM API is dealing with specific JSM functionality, like assets, KBs, customers etc. You can see the differences if you access the Cloud REST API documentation found here. 

You cannot do that with automation. Automation runs after something happens, like a transition, so your item would transition to the Done status first before the automation runs. The only way to show the message would be with a validator in the workflow, or you would need an app like Power Scripts or Scriptrunner.

There is no impact to the space, that will stay the same, all the unlink does is removing the access to the KBs via the portal. At my previous place we actually moved away from the portal because of the way it behaves when you have the KB space linked to the project. Instead we created our own portal in Confluence because…

No, the only thing you can do is move your items over from the team-managed project into a new company-managed project.

Hi @Alex Mihailoff, Welcome to Atlassian Community! When you link a knowledge base to the JSM project the experience on the portal will be that the user will see the knowledge base first before they get to the different request types. The only way to disable this is to unlink the knowledge space. 

Hi @Derya Dinç, Welcome to Atlassian Community! It looks like you are using a team-managed project and there you cannot rename the board, and the reason is that team-managed projects can only have one board associated with them. It is only in a company-managed project that you can rename boards. 

There are apps in the Marketplace that would allow you to temporarily remove someone from the rotation. The one I looked at is Smart assignments and rotations. Your other option would be to use an on-call schedule in Operations and use an iPaaS application to do the assignments. Check out this article that I wrote about it.

Hi @Denise Orellana, Welcome to Atlassian Community! If you assign based on groups then you would have to remove the team member from that group. A workaround would be to have a second automation that assigns the item to another team member if the one that should be excluded is assigned. But the issue with that would be…

@Deepak Rai You can do that by changing the "Object attributes to display on issue view" under Contexts, as shown in the screenshot above.

I have used Ceptah Bridge when I maintained a DC environment. The app is on the client side, so there is nothing that you do on the Jira side. It works sort of like a REST API integration and it did a good job in syncing data between MS Project and Jira.

@Deepak Rai Insight objects was the old name for the field type, the new name is Assets objects.

I assume product type is shared custom field, meaning that you do not have multiple fields called product type. I would start by simplifying the JQL and just start with the product type field and then go from there, just to make sure none of the other fields that you are filtering on is the cause.

Hi @harsh0707051, Welcome to Atlassian Community! You can report this to https://www.atlassian.com/trust/report-abuse. The mailbox will never respond to submissions, but the info sent there is reviewed by Atlassian's anti-abuse team. 

Hi @Zainen Suzuki, Welcome to Atlassian Community! You can report this to abuse, the mailbox will never respond to submissions, but the info sent there is reviewed by the anti-abuse team.