Mikael Sandberg Community Champion

When you add new customers from within People and adding them to the Service Desk Customer role it will use the internal notification that you included above, not the customer notification. The correct way to add external customers so that the customer notification is sent instead is to go to Directory and then click Add…

In native Jira it is not possible to hide unwanted link types, there is a suggestion in JAC to be able to do it, JRACLOUD-16325, but based on the latest update it is unlikely that we will see this implemented anytime soon. Your workaround would be to use an app like Scriptrunner to do this. I bet some of the other script…

Hi @Ola Oba, Welcome to Atlassian Community! Yes, you can install Xray on the free plan of Jira. Once the trial period is over you do have to get a license for Xray, and for up to 10 users that would be $10/month or $100 annually as you can see in the Marketplace listing under the Pricing tab. 

Hi @Geraldine Bingley, Welcome to Atlassian Community! You cannot pre-populate labels before you create tasks/sub-tasks. You can only create labels after the task has been created. 

Hi @Susannah Roush Welcome to Atlassian Community! The short answer is no, you cannot change the message in the invitation email. You could always contact Atlassian support and have them create a suggestion to add that feature in the future, if such already does not exist.

An if you are in the list view you can just check each item you want to change and you would see the action menu at the bottom that allows you to bulk change as well.

If you go to Filter > Search work items you can search for the items you want to bulk change, then click on the three dot menu up in the right hand corner and you will see this:

Unfortunately no, you have no control over where Tempo is located. The only suggestion I have is that you submit a ticket with Tempo support to have an option to select where it is located.

Great article! Just note that this applies only to the old workflow editor, if you are using the new editor you can actually add new statuses and transitions without having to make a copy of the workflow first.

Hi @Cody Clements, Welcome to Atlassian Community! Just to add to @John Funk answer, if you try to delete the option you will be asked to migrate existing work items that have the value you want to delete. So if you want to keep the historical data your only option is to disable the option and then just make sure that the…

Hi @Jagadeesh Kokala, Welcome to Atlassian Community! You can learn more about the differences between the plans for Jira here, https://www.atlassian.com/software/jira/pricing 

Okay, if you have to use resolution IS NOT EMPTY as part of you query then you need to look at why resolution is empty on some of you work items. Jira is using resolution to determine if a work item is done or not. You can learn more about the best practice for resolution in this KB. The KB mention that you should add a…

Hi @Cindy Franklin, Welcome to Atlassian Community! If you are referring to the action items that you can add in the description then the answer is no, you cannot prevent a work item from being closed until they are all checked off. There are apps in the Marketplace, I used Checklist for Jira at my previous job and I…

Fields are not created under workflows, so are you looking at being able to filter on statuses? And yes, dashboards can only contain gadgets, and depending on which one you pick they may be limited on what fields you can use. If you want to filter on status a simple JQL would look something like this: status in ("To Do",…

Hi @delectomorfo, Welcome to Atlassian Community! The announcement regarding snippets going away in the free plan can be found here, Important changes coming to Bitbucket Cloud’s free plan. This was announced in January. I do not know if you get access to your snippets if you upgrade, but I have notified the support team…

Hi @martinlau17, Welcome to Atlassian Community! You may want to take a look at the guidelines for this community, I edited your post to make it more friendly...

You can limit the list by setting up custom field context, you can then configure the values in the different contexts for each project. 

Hi @Michael Tibbert, Welcome to Atlassian Community! P1 - P5 are something that was defined in Opsgenie and carried over to Operations. Currently it is not possible to change these default values, and I did a quick search in JAC but couldn't find a suggestion to be able to do that. You could contact support and see if they…

@ashu patel what is your source on this? Importing/Exporting automation rules is only available if you are a Jira app admin and only if you go to Global automation under Settings > System > Global automation or Global automation in Project settings > Automation.

Hi @Dana Bielicki, Welcome to Atlassian Community! No, excerpt only works within Confluence, it cannot be used in Jira. But if the space is linked as a knowledge base in your JSM project then you can search for the page and include it as part of your reply. Your other option would be to create a canned response and use…

Yes, if you go to View all projects and then click on the three-dot menu in the Project URL column you will see Project settings.

Then I assume that you have changed the default link type, am I correct? As I mentioned above, the default is "is cloned by" as the outbound link on the original work item and "cloned" as the inward link on the cloned work item. On the automation that should copy the comments, under Rule details have you checked to enable…

On the cloned work item, what is the link type used back to the original work item?

As you have discovered, renaming a work item or request type will affect automations and filters that uses the old name. And it will not be updated automatically. The same things applies to custom fields, if you change the name or if you have select fields and rename the values in it you have to update any filters and…

What is the link type on the cloned work item? Is it "clones" or "is cloned by"? The default is usually clones on the work item that is the clone of the original one. If that is the case here that would explain why your automation is not doing anything since it is looking for a link type of "is cloned by".

Hi @Rodrigo Ortega Reyna, Welcome to Atlassian Community! Based on the screenshot it looks like you are using Canned Responses Pro Templates for Jira app, and you can find the documentation for how to import/export templates here.

Hi @Jesse Ortega Jr Welcome to Atlassian Community! Based on the screenshot I assume you are using an app to create the customer facing form, and it looks like that app is not supporting Assets object fields. If you use the built-in Forms (Project settings > Request management > Forms) you can link a form field to an…

Hi @Mishra, Surendra N Welcome to Atlassian Community! This is a question you should direct to your IT Helpdesk, they should be able to let you know who your Jira administrator is. This community is mainly Atlassian customers and as such we do not have access to other customer instances.

If you are using the old workflow editor this is expected. In order to add new outgoing transitions in the old editor you first have to make a copy of the workflow and then make the changes in the copy and once done associate the new workflow with the project. Your other option is to switch to the new editor and make the…

Hi @Aokitek Dev Welcome to Atlassian Community! The short answer is no, you cannot clone a team-managed project so you get the same setup. That is only possible if you are using company managed projects. You should see team-managed projects as a self-sustaining island that have no access to the outside world.