Mikael Sandberg Community Champion

Hi @Mike Fisher , Welcome to Atlassian Community! For the paragraph custom fields that are not set, what rendering is used for those? Are they set to the default one or are they wiki style? You can see what rendering they are using by going to Project settings > Work items > Fields. From here locate the field and look at…

If it is a company-managed project then you have to make the change from the workflow, and you can ignore the description of the workflow. That description is autogenerated and you can always make a copy of the workflow and associated that with your project.

And if you want to display the returned result as just a textbox and not a drop down list that is not possible without an app from the Marketplace that can run a live script on the request form. But if you are okay with adding the objects to the ticket after then you can achieve that with automation and either add the text…

Okay, does your filter on the asset object look the same, just replaced reporter with the custom field? If the employee field is a user picker, what is being returned when you use it in the filter is the Atlassian Id, not the display name. Is Owner.User attribute the name of the user? If so then try changing the filter to…

Hi @Norman Jr_ Moore, Welcome to Atlassian Community! You are correct, currently there is no option to delete custom project templates. I looked at the API for it and it doesn't have a delete endpoint either. I only found these two suggestions in JAC, JRACLOUD-94686 and JRACLOUD-94684 , but non of them mention delete. I…

Hi @Chebbo, Falah [Outlook], Welcome to Atlassian Community! The error indicate that you do not have access to that page you are trying to get to and would need to contact the Space admin for that space or your Confluence admin in order to resolve this. 

And no, customfield_10236 may or may not exist in your instance, that is just an example.

Yes, you would need another field for the employee. I would add one called Employee that that is an asset object field and then use that to get the laptops. Of course this would only work if all employees are an object. If they are not then you can use the custom field. In Assets, how do you link a laptop object to the…

Hi @Eddie Ojeda, Welcome to Atlassian Community! You can do this by using assets object fields and filter issue scope. You could then have it set up so the manager picks the employee and by doing so the second object field can be filtered to only display assets that the employee is linked to. Have a look at this article…

Hi @Richard Innocent, Welcome to Atlassian Community! Based on your description it sounds like you are using a team-managed project since the workflow was updated by changing the board. If that is the case then from the board, click on the three dot menu up in the right-hand corner and select Manage workflow. Next click on…

@Lesley Yu On the transition to your Done status, make sure you have changed it so it is not associated with the resolution screen.

Hi @teresa mckinnon, Welcome to Atlassian Community! No, if you do not have a company-managed project you cannot create a board that includes multiple projects. Boards in team-managed project can only see work items within that project. 

Short answer is no, team-managed projects can only have a single sub-task work item. If you want to add more than one you have to use a company-managed project.

Hi @Theresa Barnard (Cloud Admin), Welcome to Atlassian Community! I would start by looking at the history of the ticket, and also check and see if there is an automation that is declining the ticket. 

Hi @Gajawada Vasavi, Welcome to Atlassian Community! You should contact your administrator, based on the error message it looks like they have implemented a new mobile app policy that is preventing you from accessing your site. This community is mainly made up of Atlassian customers and as such we do not have access to…

Hi @Callum Wareham, Welcome to Atlassian Community! Yes, that is possible if you use format("<pattern>") e.g. format("dd/MM/yyyy"). You can learn more of what you can do with date and time smart values in this KB. 

Hi @Jordey van Zelst, Welcome to Atlassian Community! Correct, you can set up Confluence so anyone can view/read your content and only have specific users be able to create/edit content. And yes, once you go over the 10 free accounts you have to pay for all users that you need. 

Hi @jsprockett Welcome to Atlassian Community! In order to set multi-select fields you have to use advanced field editing option that you will find under More options in the Edit work item component. You can either user the option value or the id like this: { "update": { "customfield_12345": [{ "add": { "value": "option 1"…

Make sure that your Customer permissions is set to allow "Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project" under Customer sharing and that Channel access is set to open. 

Hi @alan.kehoe, Welcome to Atlassian Community! In order to help it would be useful if you posted screenshots of the rule and the audit log. Without those it is really hard to tell you what is wrong with the automation. 

You would need to switch to a monthly subscription if you want the flexibility. Just note that generally an annual subscription is less than the monthly one, based on the pricing page for Jira you save up to 17% with an annual subscription.

Hi @Madhubhashini Avula, Welcome to Atlassian Community! Because you are on an annual subscription you can only go up to the next tier, which after 500 is 600 users. You can learn more about the license tiers in this license FAQ. And yes, it will be prorated based on when your renewal is.

Hi @Support, Welcome to Atlassian Community! When you say "marked as administrators", is that in the project when you go to People? If so then it means that you are project admin, not app admin. Based on your second statement/question it sounds like you are not user admin/org admin and that would explain why you are not…

Hi @Deborah Clotfelter, Welcome to Atlassian Community! It sounds like the page you created was created as a live doc, meaning that it will always open up in edit mode, similar to a word doc. Live doc is currently a beta feature and you can always convert it back to be a regular page by clicking on the three-dot-menu up in…

Hi @Jaime Perez, Welcome to Atlassian Community! The short answer is that you cannot clone team-managed projects. Think of TMPs as its own island with no access to the outside world, with a few exceptions. 

Hi @Muhammad Hanif, Welcome to Atlassian Community! You can contact the billing team by going to https://support.atlassian.com/contact/#/ and then select Billing, payments, and pricing from the dropdown to contact the right team and they should be able to help you. 

Hi @Susan Lynn Welcome to Atlassian Community! You can absolutely create an agent that generates reports in Confluence using Jira data. If you look under use cases for Rovo you will see an agent that creates customer insights report using data from Jira. 

Hi @Jack Brickey , Have you tried date compare? In your case it would be {{fred.compareTo.(endDate)}}. If the returned value is 0 then the two dates are the same.

Totally agree, and there is a suggestion regarding this that you can vote on and follow, JWMCLOUD-322.

Hi @Vamsi Fragale, You can change the priorities available on the project level by setting up a new priority scheme that the project is associated with. In order to do it on work item level you would need an app like Scriptrunner that can set behaviors based on the selected work item and exclude values that way.