Mikael Sandberg Community Champion

You should be able to search on words in the Epic name using a query like this: "Epic Name" ~ "Shiny" That would give all epics with the word shiny in it.

A query similar to this should do the trick: project = JSM AND reporter != opsgenie

Here is a link to the documentation on Dynamic Forms, https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

No, you cannot attach a Confluence page as an attachment, but you can add it as a link. Atlassian is also releasing Dynamic Forms anytime now, that will allow you to add a conditional form to a request, so once it is out you could recreate you Confluence page in it and add the form to each request.

As long as you add your external users as customers to a JSM project they should be able to see it from the portal. If you also want them to be able to send in emails that generate a request you have to make your instance global and allow the customer to sign up for an account. Have a look at What users and roles are there…

Hi @Matt Pennock, Welcome to Atlassian Community! Team managed projects does not have the option to add Affected version and have it linked to Releases. This can only be achieved if you are using a company managed project. 

Hi @Ruchi_Uppal, Welcome to Atlassian Community! The Done with the check mark is the Resolution of the issue, and the green one is your Status. The resolution is used to indicate how the issue was closed. You can learn more about resolution and best practices here. 

Please refer to this thread for all the details, https://community.atlassian.com/t5/Trust-Security-articles/Atlassian-s-Response-to-Log4j-CVE-2021-44228/ba-p/1886598

Hi @Liza Ramirez Silva, Welcome to Atlassian Community! You can accomplish this using issue security and automation. The automation would change the issue security when the custom field is changed. Have a look at Configure issue security schemes for more information.

You have to check how your hook is setup in Bitbucket, it might be that it also triggers on commit comments, so you would have to make sure any issues mentioned in the comment are in the correct status.

In order to create the branch directly from within Jira you have to link your project to your Bitbucket. Have a look at Connect Jira Cloud to Bitbucket for more information.

Correct, and you can create the branch directly from Jira once you created the issue. You should see a Development section on the right-hand side, and from here you can create a branch, and Bitbucket will then suggest the name of the branch for you, consisting of the issue key and the summary field.

The way you link a Jira issue to a branch in Bitbucket is to include the issue key, for example JRA-123, as part of the branch name. Note that the key has to be first in the branch name like this, JRA-123-My-branch.

Hi @Michael.Doros, Welcome to Atlassian Community! You should be able to see the history in the detailed issue view. If you scroll down you should see History as an option under Activity: Sometimes depending on the size of your browser window you will see a compact version of it like this Then you just have to click on the…

No, we didn't, and the reason was that we decided to go with a buy and hold solution via a vendor. But the app is good and the team behind it is really responsive to questions and requests.

Hi @Lisa Ward, Welcome to Atlassian Community! Yes, you can configure incoming email and use that to add comments to stories. Just note that in order to add a comment you need to include the issue key in the summary field, otherwise Jira will consider it as a new issue. Have a look at Create issues and comments from…

Okay, so it looks like the hook/app that you are using is expecting the issue that you mentioned in your commit comment should be in status "In Development" and it is not. So go and check that your Jira issue is in the correct status and then try again.

Did you click on that link in the error message? It looks like you have a hook that checks something in Jira, and your Bitbucket account is not linked to your Jira account.

Hi @Wang_ Qiang, Welcome to Atlassian Community! The error message indicate that your account on the remote Bitbucket server has been locked due to to many failed attempts, so you have to go to the server and login in order to clear that flag. Once you have done that you should be able to push again. 

I would recommend that you take a look at RightStar ScanStar, it integrates with Insight and allows you scan and update assets from a phone. We evaluated it earlier this year.

Yes, all you have to do is add your development team to the project role users in your JSM project, that will allow them to view requests and also add internal notes.

Unfortunately not, since the is no way of finding out which group the request is coming from. 

Have you tried using the lookup object to get the attributes for the object? I am using it to get a list of approvers when someone submits an access request for some of our tools. The automation I am using looks like this:

Hi @alvatros, Welcome to Atlassian Community! The portal group is not stored anywhere, they are just there to help you organize your requests (I asked the product team, because I have a use case where the portal group would be helpful). So in your case you could use components instead, you could then have the customer…

It's hard to say what exactly is wrong without seeing the code or the response, but make sure that you are sending the right headers with your request. From the example I posted above you have to include your authentication in a header, and the data you want to add to your request in the data header. I would recommend that…

Does this also work with hidden fields on the form? Our use case would be to have a hidden location field and then use that to filter out what objects the user should see. That would allow us to use the same field on different request types based on location.

Hi @Bill Roberts, Welcome to Atlassian Community! Shared filters and dashboards will still work and you always change the ownership of those to another user. But before you delete the user, and after you deactivated the account, I would look for any private filters and dashboards to see if you need those. After that I…

Hi @gabriel_silfa, Welcome to Atlassian Community! You have to include the service desk ID and the request type ID as part of the body in your request, not in the header. This is what it looks like if you are using curl curl --request POST \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \ --header…

Here we go, and I have to thank Annelise (my daughter) for the collaboration on this (Madlib is her favorite thing.) #ConfluenceHolidayWorkshop It was the end of the year and the rain deers team had safely gathered for a year-end retrospective. Outside the weather was running, but the mood was safe as the team reflected on…

Yes, that is possible, you just have to make your Confluence instance available for anonymous access to allow that. You basically just change your global settings to allow anonymous users to use Confluence.