Mikael Sandberg Community Champion

You can do this with automation. Create a scheduled rule that looks for the review date and compare it to today's date, and if its within a specified time frame either reopen the request or send a notification. I have a similar set up to review approved suppliers, and we are using an SLA that is set when the request is…

Hi @Jake Daniel, Welcome to Atlassian Community! Yes, you can automatically create an incident in Jira when an alert is created, have a look at this KB on how to set it up. In order to create an incident in JSM from an incident in Opsgenie you need to have access to incidents rules, which is only available in Opsgenie…

Hi @Fernando Estrada, Welcome to Atlassian Community! Make sure that you have checked Allow rule trigger under details, this is needed if you have an automation that is triggered by another one, like in your case.

Hi Abby, Welcome to Atlassian Community! Currently that is not possible, since Product Discovery is reusing team-managed project permissions, which at the moment do not support required fields. Based on this article over in the Product Discovery group the team is working on a new permission scheme that would allow for…

The only connection a board has to the project is that it lives under it, and that is why boards are not created in a new project if it is created using shared settings. If you do not want to recreate all the settings you can copy the existing board by going to View all from the board dropdown: From here you can copy the…

This is expected when you create a new project that share settings with existing projects. What you have do to do is in the new project click on the dropdown arrow to the right of boards and select Create board at the bottom and then follow the guide.

The short answer is no, you cannot exclude users from a public team-managed project. This can only be done if you have a company-managed project by changing the permission scheme and then use project roles that exclude those users.

Would you mind adding a screen shot of what you see under Project settings > Feature?

Hi mome, Are you using a company-managed project or a team-managed project? If you are in the project and look at left-hand bottom corner it will tell you what type of project it is. The estimation feature is only available for team-managed projects.

Hi @Mark Steben, Welcome to Atlassian Community! The difference between Fetch and Pull is that Fetch tells the local repository that there are changes in the remote repository without bringing those changes into the local repository. I would recommend taking a look at Learn Git, it has tutorials, news and tips for Git.

Hi @[deleted], Welcome to Atlassian Community! Currently Forms do not support attachments, but Atlassian is working on it and it should be available soon, the public roadmap has it scheduled for Q4 2022 timeframe.

The short answer is no, and the reason is it is not logged. You could narrow it down to your Jira admins and Site admins, they are the only ones that can make product changes like that.

After you made the changes in Advanced Roadmap, did you click on Review changes and then Save selected changes in Jira? You have to do these steps before any changes in the roadmap is transferred over to Jira. 

Hi Benjamin, In order to assign a JSM request to a user they need to have a JSM license, there is no way around it. Users that have a Jira license can view JSM requests and add internal notes, but cannot make any other changes to the request. 

You have two options, you can either add more variables/fields to the customer notification, but that is limited to a subset of fields. Your other options is to turn off customer notifications and use automation instead, that would allow you to add any fields available on the request to the email notification.

And for JSM you have also service specific reports that you can use, and it comes with a couple of default ones, see Setting up service project reports 

To add to @Dave Mathijs answer, if you look at your workflow you have a global transition (meaning that you can move to that status from anywhere in the workflow) to Ready for Live (the one that says All) and a transition between Ready for Review and Ready for Live. 

We have multiple tiers and the way we do it is that for tier I the incoming requests are round-robin assigned to one of the agents. It tier I need to escalate, they use the escalate transaction (can be either a circular transaction back to waiting for support or transition to escalated) and the issue is round-robin…

Have you also updated your permission scheme so that you can set the issue security? If you do not see the pad lock up in the right-hand corner and the field is on the screen then that is what I would check.

Hi Elena, Welcome to Atlassian Community! Forms currently do not support rich text, but Atlassian is working on it and based on this suggestion, JSDCLOUD-10702, they are aiming to have this released soon.

Have a look at this KB, it explains how to create the permission scheme.

Yes, this is possible if you create an issue security scheme, that would allow you to assign specific tasks to people so that they only have access to the task that they are assigned to.

In order to do this you have to limit the access by using a permission scheme that allows your users to browse the project, but only admins can do anything else. It is a fairly simple change, I would recommend that you use the role Administrators instead of a group, that way you can control how have more permissions in the…

Does the single initiative for the project live within that project or in it's own project? Is there anything in the initiate that identify which project it belongs to? If the answer is yes to either of these questions you could use the lookup issues action to get the issue key for the initiative and then add it to the…

In JSM you would have to turn off the customer notification that sends out the email in order to stop the notification to the reporter, and for the assignee you would have to modify the notification scheme used. Have a look at this KB for more information about notification schemes.

A watcher is a user that have access to the JSM project from the backend and will be notified based on the notification scheme the project is using. This can be either a JSM agent or a Jira user that have access to the project. Request participants are other customers that will see the same thing as the requester, and can…

If you got to board settings > card layout you can add up to 3 additional fields to be shown both on the active sprint board and in the backlog. Have a look at this KB for more information.

That screen is from Advanced roadmap and is showing that Jira Work Management and Jira Software can work together. In order to get access to Advanced roadmap you need subscribe to Jira Software Premium.

My favorite is the years active jacket you get after 5 years as a community leader. It's been my go to jacket for the past couple of weeks and especially now when the weather is turning colder here in the PNW...

And once you select a value in the parent field the filtered scope field will return results: