Mikael Sandberg Community Champion

Yes, filter scope will do this for you. Have a look at the announcement about it here, it has a good example. And regarding your concern if someone tries to bypass one of the fields, all that happens is that no results will be shown. Here is an example from our peripheral request, if you do not select the location you will…

If you do not assign the request type to a portal group it will only be visible when using the Create button and not via the portal. 

In order to edit the reports you have to have project admin permissions.

You can use a filter and bulk change to remove yourself as a watcher. The JQL for the filter looks like this: watcher = currentUser() If you save that as a filter other users can use it to to remove themself as watchers.

For your closed/completed ones you can create an automation to do it. It should look something like this:

Go to the workflow that is used for these requests and edit it so you either have a screen on the transition to completed/closed that has the resolution field on it. Your other option is to automatically set the resolution by adding a post function that sets it. Have a look at this KB for more information.

Hi @Datha Santomieri, Welcome to Atlassian Community! If you check the info part at the top of that KB the public sharing feature has been temporarily restricted to users that already using the feature. So if you have not enabled it you will have to wait until the new and improved sharing experience is released. 

This should probably be its own question with a reference to this one, but the answer is no, you cannot convert a team-managed project to be a company-managed. What you can do is move the issues in your team-managed project to a new company-managed one.

The request type field cannot be removed from the create screen, that will always be there when you create a request in a JSM project.

When a request is completed/closed, are you also setting the resolution? If the resolution is not set Jira consider the issue as open.

Please have a look at the Purchasing and Licensing FAQ, Atlassian can only generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively.

If you want to do this in a filter you can use the breached() function to get all the issues the met the SLA and the ones that breached it. "Time to first response" != breached() "Time to first response" = breached() "Time to Resolution" != breached() "Time to Resolution" = breached() You can also use the Reports function…

Yes, that is possible. You need to create an issue security scheme in order to do it. Have a look at this KB for more information on how to do it.

It looks like you can do that based on a quick look in their documentation, but I don't know for sure since I have not used Refined for Jira, just Refined for Confluence on Data Center.

Yes, just create a copy of the existing scheme and then update the project to use the new one.

Hi @Rasha Alshatti, Welcome to Atlassian Community! Existing data will not be affected, unless you delete custom fields or change the values available. 

To make a copy of the issue type scheme just go to Settings > Issues > Issue type schemes and under actions you have the option to copy a scheme. And note that you need Jira admin permission to do this. Changing the configuration of the custom field will not change the shared field configuration scheme. You would still see…

No, you can copy the existing issue type scheme and then just add the new issue type to it and assign the scheme to the project. Yes, if you go to Settings > Issues > Custom fields and click on the three-dot menu on the right of the field you will see Contexts and default value. From here you can change the configuration…

Yes, that is possible. You either have to make sure that on the second automation that creates the sub-tasks that you check the rule tigger under rule details: Your other option is to use web request and set up the second rule to trigger on incoming webhook, that way you can call the second rule from the rule that creates…

If you mean by having different portals for each office, then you would need Refined for Jira in order to set up different sites for each office. For your second question, yes that is possible. Agents will only see the projects that they have access to. So you can set it up so only IT can see the IT project and HR can only…

Hi @Eleanor Kelly, Welcome to Atlassian Community! If you get the notifications because you are the watcher on these issues you can use this filter to get all of them: watcher = currentUser() Once you you run the search you can use the bulk change (click the three-dot menu up in the right-hand corner) and remove yourself…

Hi @Stahl, Yoav, Welcome to Atlassian Community! You will need to create a new issue type scheme in order to do this. But for the new custom field you can change the configuration so that the field is only associated with this new issue type or with the project, that way you do not have to create a new field configuration…

Another thing you may want to check if the configuration is set to global is if the issue types are using the same field configuration scheme. If they are using different ones it could be that the field is hidden in one of them.

Go and check your field configuration for that custom field (Settings > Issues > Custom fields, locate the field and then click on the three-dot menu), it could be that the configuration is set to only show this field for specific issue types.

Hi @Siri, Welcome to Atlassian Community! If you go to the Automation library (Project settings > Automation > Library) you will see a rule called "When SLA threshold is about to breach → then add comment to notify assignee" that you can use as a template. Just change the threshold and change the comment action to an email…

Yes, you can use substringBeforeLast(String separator) to do that.

linkedIssuesOf is not a default function in JQL, that is an extended function that you get if you have Scriptrunner or Enhanced Search (JQL & Subqueries) from Adaptavist.

Automations doesn't have an API, so your only option would be to use the scheduled trigger.

You can do this by using smart values, one that comes to mind would be to use {{issue.summary.substringAfter("] ")}}, that should give you "This is the issue summary" and you can then use that to create your new summary. You can find more smart values that can be used with text fields here.

Hi @mop003, Welcome to Atlassian Community! Confluence have three levels of permissions, global, space, and page restrictions. Global and space permissions controls access to your instance and to the space and on the space level it also controls what you can do. Page restrictions controls if you have permission to edit and…