Jack Brickey Expert

LOL! save the love until it is implemented. ;-)

searching on a user would certainly be something new/unique so i'm sort of brainstorming here... I would say that it would be nice to perform a member search based upon profile data. So if I use that concept here are some possibilities: * # posts (by collection or group of collections) * # accepted answers (by…

Happy New Year @Test User KL! Not that you asked me but here is my $0.02 worth... * the ability to click on the members name (there today) and click a follow/unfollow button * the ability to elect to receive an email for every post by user (yikes) or receive a daily or weekly summary email * the ability to view another…

a bit confused. this is posted as a question. where did you see to post feedback about issue view here? It might be that direction was intended to associated with an article specific to the new issue view but personally I would present feedback directly from the application. This is done under your avatar "Give feedback".…

are you on server or cloud? Cloud - Jira settings > User management > Jira service desk > portal only customers, search for customer click their name click Edit.

Unfortunately no one in the Community can answer that. The majority of members are users like yourself including me. While there are a number of Atlassian users that respond to questions they generally are not in a position to commit to new content rollout. This is why I suggested checking JAC. I did a quick search that…

so it isn't possible today. It used to be w/ the predecessor to Community (Atlassian Answers). I have added a Trello card for our advisory board to discuss in an upcoming session. 

@Andy - PTC Redundant, Radical Candor is a good read for sure. The author Kim Scott was the quest speaker at Summit 2017 in San Jose. I will have to look at Frey & McCray series as I am not familiar with the books/author.

@Stephen Connolly, given your post I suspect you are already aware of this article - the-new-jira-issue-view but adding here for the benefit of others. AFAIK, and I’m still learning the new view just like you, your goal isn’t possible. I too would like to see this flexibility. I would suggest perusing JAC to see if a…

This is good input, however, it should only be used if simply requesting the admin to reset the password is not an option. @talos chen, What I don’t understand from your post is that you are indicating you are uninstalling and reinstalling the app to resolve? This seems to indicate you are an admin?

@Bipul Singh, please have a look at the Marketplace. There are a number of apps - https://marketplace.atlassian.com/search?query=Jenkins

Hi Carol, good question and one I have not considered before. Let me research this and get back to you. If it isn’t currently possible, and I don’t think it is, I will raise it as a suggestion.

A quick search in the Marketplace revealed this app - https://marketplace.atlassian.com/apps/1216597/in-mail-handler-pro?hosting=server&tab=overview i have no experience with the app.

By default, as the reporter they will receive an email when it is waiting for them for input. As well in the portal if they view the issues they created then they know which ones require their input by the Status field. If there is concern that the customer is ignoring such emails or not using the portal then reaching out…

btw... you will see to the right "Related Content" which will have links to similar threads/questions.

@Fabien Mouvet, welcome to the Community. Please reference this article... migrate-between-next-gen-and-classic-projects

@David Gage, With the native automation you can only change the Request Type (RT) not the Issue Type (IT). Further, as the error is trying to convey, you can only change the RT if the new RT is associated with the current IT. If you want to change the IT you may want to try Automation for Jira or Automation for Jira Lite…

Happy New Year to all! 2018 - There were so many threads and so many memories (Summit, interacting w/ other champions in Stride, etc) it is hard choose TBH. However, the one thing that pops out to me is being invited to be a part of the CAB. This made me feel that my contributions were making a difference and appreciated.…

@Chaya Poltorak, welcome to the Community. Creating a sub-task is done via the More button. On Cloud here are examples for New UI view and the classic UI view.

might be useful - https://confluence.atlassian.com/jirakb/jira-software-exception-uncaught-typeerror-cannot-read-property-fields-or-html-of-undefined-779159021.html

@Paul Tan, welcome to the Community. What do you mean by ignore? Do you simply not want to have it show in your queue or do you want to not have it create a ticket? They former would be pretty straight forward but I’m unsure if the later is possible. You could use automation to close the tickets.

TBH I find it hard to believe there is an issue here as it is very basic functionality. While there certainly could be an issue I have never seen this so I would like to rule out misunderstanding. To that end, let's rewind a bit. I would like to first start w/ a few point on how this should be working and some limitations…

if this is occurring in multiple browswers I would contact Atlassian Support

@Andrey Chikishev, the log says "Please provide a value for the required field 'Organization name'". You made this field required but in the email "Request Type" you cannot make the field required as there is no way the user can provide this value natively. Now you could look at setting up a default value for "Organization…

The most likely reason for the email failures is caused by making the field required for the request type associated with the email. You cannot have a required field for email since the only fields that are used for email are: Summary - the subject of email Description - the body of email you can make the field required…

interesting. I'm wondering if Server behaves differently. On the surface it certainly appears so. For grins can you check if you are made a Participant by default on all issues and if so does removing yourself as a participant make it disappear?

@Jaime Gonzalez, understood. you might be interested this other thread i'm active on at the moment.

Yes I understand that "if" the user receives an email it has a link to the portal and specific ticket. My point/question is, does every ticket send and email to every customer in an org or just to the reporter. The only time that every customer should get notified AFAIK is if "Customer Added" notification is enabled.…

@Jaime Gonzalez, welcome to the community. Unfortunately cannot achieve this. As an admin why would you want to do this via the portal when you have application access? The portal is rather limited when viewing large quantities of issues.

Do you have the "Customer added" notification enabled whereby all customers in an organization receive a notification when any issue is created by anyone in the organization? AFAIK, that is the only way a customer will be notified of the existence of a ticket other than if someone adds them as a participant. I'm trying to…