Hi! How to make auto-complete a field Organization name, if request type is email?
@Andrey Chikishev, I do not understand the question. It seems that whenever a request comes in via the email channel you want to populate a custom field. Is that what you mean? Assuming so you might check out Automation. Here is an example...
I used it, issue remains ...
Please explain further. What issue remains when you do what? Maybe some screenshots of your issue and your attempted solution. What do you mean by auto-complete?
We have added required field Organisation name in the form. And after that, request type email stop worked. We configured the custom rule, but it didn't help.
The most likely reason for the email failures is caused by making the field required for the request type associated with the email. You cannot have a required field for email since the only fields that are used for email are:
Summary - the subject of email
Description - the body of email
you can make the field required for other request types associated with portal channel but not email channel
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