Jack Brickey Expert

Hi Dave. So if you have all 10 listed in an Organization then the reporter can elect to add other users as participant. Others won't see any tickets under "All" unless they are participants. This assumes you have project > project settings > customer notifications > customer add set to disabled. I may not misinterpreting…

@Elizabeth Frey, welcome to the Community. With NG projects there are no "board settings" like there is with Classic projects. It is odd that you cannot move items to one of the columns. Can you provide a screenshot of what you are seeing? you can certainly delete a column and then readd it and give it a try. If any issues…

hasn't changed for my yet

@Chrissy, so you enter the JQL and click Add and it adds the series correct? Then you go back and "Edit" the series and click in the JQL and it goes blank? Are you on Server or Cloud?

You can either go to Atlassian Support or better to JAC. The later will allow you to dive in and search for possible existing tickets using JQL. Personally, I would find it to be a better (?) solution to report hours remaining and drop partial hours rather than days remaining. It would use a standard 8h day unless…

@Przemysław Dębek, I'm not sure I am understanding your issue here. So you perform JQL filter search using Advanced and save the filter, right? Are you asking why it doesn't return to the Basic search. If so, Jira will remember the last method (Basic or Advanced) you used. Note, once you use Advanced if you want to go back…

Sub-tasks are not treated differently by default. You indicated you were notified when someone else resolved. I suspect you were the Assignee and you have it set up not to notify you if you are the Assignee which is generally preferred since you don’t need to be notified of you own actions.

@Priyanka Ghongade, there seem to be some previous posts on Jabber in the Community. I would recommend you search thru them. Here is one - https://community.atlassian.com/t5/Confluence-questions/configure-Jabber-XMPP-Service/qaq-p/745949

@carolyn french, actually on cloud it is “Request Type” on UI screens but in JQL you have to use “Customer Request Type”. Confusing

You could try to copy into a custom field and use the custom field.

I really can’t understand why the customer request type isn’t a stat we can filter on TBH. Hope they will add in the future.

@Lauri Pantos, so are you the admin? If so then if you go to your portal do you see the "Customize" button in the upper right? Out of curiosity I went to the URL you provided and see that I am presented the login page. BTW, you may wish to remove the url given this is a public forum. Can you try a different browser?

@Marty E McCune, in addition to Vasiliy's very good advice, you may wish to vote/watch this issue - JRACLOUD-35006 (or if on server - JRASERVER-35006).

There is an open suggestion for using customer Request Type in gadgets - JSDCLOUD-1914. There is a corresponding one for server too - JSDSERVER-1914. I'm a bit perplexed by the above screenshot as it shows "Request Type" in the list. I wonder if this is a custom field or maybe you are on Server and that is the "customer…

@Carlton McFarlane, you mention "bug still exists". Are you aware of a bug being reported/tracked on this? I don't immediately see one and it has been my understanding that it is working as designed. Granted one could argue that the design could and maybe even should be changed.

@Marcela Junyent, chatted w/ someone at Atlassian. They have created this issue to track updating the doc - JRASERVER-68632 thanks for reporting your observation!

@Chrissy, yes this is a public forum. You can contact Atlassian Support but if you are on a starter license you are limited to this forum. I assume you are using a Cloud version given your question. However, to be clear if you are on Server then you do not need any support from Atlassian on this. It sounds like you are a…

FWIW, my $0.02 is to go with what you observe to be true. I have pinged some Atlassian folks to check on the accuracy of the document and will reply here if/when I hear back. Good luck w/ ACP-300.

Talvez "Informer" seja o mesmo que "Reporter" ao usar o português. Se você não vê "Reporter" ao exportar todos os campos e não tem o nome completo, então algo está errado e você deve reportar ao Atlassian Support

@Marcela Junyent, i suspect the document is dated as I recall sub-tasks did not show up in older versions. Do you have a question about this or just pointing out the discrepancy? If you wish to hide them you can either change the board's filter (always hide) or add a quick filter (hide/unhide.)

@Steven Rho, thanks for posting the results here.

@Administrador, minhas exportações não estão se comportando dessa maneira. eles mostram como você esperaria. Você está na nuvem ou no servidor? Tem certeza de que o Reporter é o campo padrão do sistema Jira e não algum campo personalizado? Tente exportar "todos os campos" e inspecione.

Please explain further. What issue remains when you do what? Maybe some screenshots of your issue and your attempted solution. What do you mean by auto-complete?

@Andrey Chikishev, I do not understand the question. It seems that whenever a request comes in via the email channel you want to populate a custom field. Is that what you mean? Assuming so you might check out Automation. Here is an example...

This is not a bug. The check marks result from an issue that has a resolution. They have nothing to do with columns. If you don’t want them in the third column then don’t make it resolved in the third column.

@Khine Theint Theint Zin, welcome to the community. That is certainly odd. I haven’t created a new next-gen for awhile now but I do have backlog for those I have. Do you have older NG projects that correctly display backlog? It dis play show as below.

@Thomas Schlegel, again this has been a great post and want to thank you for it. I love the 22nd reflective MLK word cloud.

you should check two places: * Jira Settings > User management > Users * Jira Settings > User management > Jira Service Desk > Portal only users one possibility is that they are show in both Users and Portal only. If so, and they need to have application access then you should see a message in the Portal only suggesting…

please provide a screenshot of the notification - project > project settings > customer notification, edit the specific notification. Is the sentence editable if so delete it. if greyed out then it cannot be removed.

@Roman T, Bastian is likely referring to the Two-dimensional gadget. You can use it against a single project or create a filter to focus on your specific needs. Then set Reporter to Y-axis and something like issuetype or status or something else to the X-axis. What you will end up with is a count in a table format. You…