Jack Brickey Expert

yep not ideal but a start. if this is something you need to assess regularly you might consider incorporating Automation and add a label "email". 

I have not really used them TBH but I am sure that they would as they apply to a board and a board can span projects. I would refer you to the docs and here is an entry point - enable-the-roadmap 

if you are using Scrum you can use Epic burndown report. As you are on Premium I would think Roadmaps would help here

the "internal server error" is a bit concerning however, be sure you have the necessary permissions - schedule issues, edit issues, etc

Are you saying that this individual can reply to an email for issue-123 and the comment is added but if they go to the portal for the exact same issue-123 they cannot comment? That would be odd for sure. Please verify if we are talking the same issue here and if possible I would be interested in seeing what they see in the…

Have you tried looking for “.com”

Dates would not work as that could result in a very long messy table. I would just play with the various options to see what works best. True history won’t work on 2-d. You could do a created vs resolved for each developer but that isn’t good for a large team. 

Interesting. I have never exported in xml. I may play with this later today. Since Jira is supposed to be GDPR compliant then maybe it isn’t a problem. 

You can construct the desired filter that returns the results you need the apply to the 2-dimensional gadget in a dashboard. Set the assignee to the y-axis and maybe status as the X. 

I am not a GDPR expert but I believe so. In fact if you export assignee for instance then you will get the cryptic account id not the user’s name. Please let me know if you experience something different. 

Do your two instances not have different URLs altogether? In order to have two separate help centers the instance must be separate. Unsure how they would show up on the same url if that were the case. 

glad to assist...

duedate > startofweek() AND duedate <= startofweek(5d)

thanks. i definitely want to test this to verify. IMO that is incorrect behavior. I think it should but based solely on resolution date not "resolution date OR time on board in done status"

if you cannot access the previous admins account then contact Atlassian Support related post - Change-Org-admin-that-left-to-a-new-user 

correct it cannot. There are some posts in the community discussing this topic. you might check for an addon app but TBH I doubt there is any solution for this. Certainly there was not when I last looked at this a couple of years ago. Option - standup a separate instance and have your CEO admin it. Might get away w/ free…

agree John but confused by the fact that the history show Sept of last year. Are you thinking the board filter changed to include these issues just recently? I have never played with that TBH but would not have guessed that to be the case. Rather I would expect if I added them to the board say yesterday then they would…

Ok. so you should be able to do that directly from the project in question by simply clicking on the Knowledge base sidebar link. However, here is an article to assist that may lead you to other supporting articles as well - share-knowledge-base-articles-with-customers-in-a-request 

so setting the issue to "Done" status is not sufficient to be consider "complete". The Resolution must be set. Now, in the image below you do show an issue that in fact has the Resolution set as illustrated by the checkmark followed by Done. Yes I realize that DONE checkmark Done is confusing. ;-) So what I am not…

no. are you just trying to connect a KB to a JSM project? or maybe just reference a confluence page to a ticket or what?

Question??

"completed" equates to Resolution being set. Please verify that you are setting this field when moving issues to Done. Two ways of achieving: * add post function to transition to Done in workflow and set the field to Done * add a screen to the transition to Done and present to the user when transitioning to done. also add…

did you "Delete" the user or just deactivate? if you deleted :-(. If you deactivated then reactivate, login as user and change it. Otherwise try copying the automation and seeing if you can set the user on it.

i suspect you filter is keying on resolved (resolution set) and that is not the case in your Done column.

Ha! of course you did Nic why am I not surprised? what an odd UC.

Not exactly and it may be that (understanding your use case better here) the separate issuetype is the way to go. When I say "infrastructure" it made me think that you might use components to capture your SW areas (Infrastructure, UI, Backend, etc.) which works well in that you can assign component leads and these leads…

First just an observation/opinion. It seems a bit heavy to have an issuetype for use here vs. say using Components. Admittedly I don't understand your needs. :-) But given you are using issuetype here is what I suggest... Create a unique workflow (hopefully Classic here) for Infrastructure issuetype. on the Create…

Something like this... ”start date” <startofday(“+180”)

I hate this as well. It used to be that it would simply recall the previous search. In what world does the current default make any sense? I suggest we all provide Feedback. edited - interesting... I just saw this is on server and I was thinking cloud. Sort of surprised it is on server this way. 

First it is important to know that you must own the dashboard (creator) and the filter. If you are the owner of dashboard click on the ellipses for the gadget and it will convey the name of the filter. Go to the Filters page and find/select the filter. If you own it you can edit it. If you need assistance with the syntax…