Jack Brickey Expert

Correct. Have you inspected the project Permissions? Is this NG or Classic? Is there a reason why you would not want the user editing other fields?

That is certainly an interesting use case. My guess would be if the fax machine could conditionally send an email then that could be leveraged to create an issue via the email channel. So the first think to check is with the abilities of your fax machine. 

Hi Pedro, if you set up your automation as “scheduled” do the trigger then you can use Cron language to specify the when. There is a link in the automation that will assist if needed. 

So it seems this customer can now login? As to the missing email I can’t really debug why this may have occurred. You can have your admin and IT assist with this. 

Priority permissions are associated with the Edit issues permissions. Are you saying the user has the ability to edit the issue but not the Priority?

You must be a site-admin to access the first. You would see the Cog icon in top right if you have access. sorry I meant “raise a request” in the sidebar. Try emailing the customer the portal link and see if they can login. If they have not set their password previously it should request they create. If they have set…

There is no way to do this OOTB. Now you may be able to get to your desired query goals by other means. You could consider something like Scriptrunner for more complex queries or maybe you could have a custom text field where you capture this extra info. Then you run your query by link type and expose this custom field in…

First check that his account is there and active in admin > user management > Jira service management page. Next verify he is listed as a customer in the appropriate project. Note that when you open the issue on behalf of the customer be sure to use the “report issue” link in the side bar. Does the user show up in the drop…

With JSM Customers will not have profiles. Only licensed users will have a profile. However, you don’t need profiles to restrict customer access to a project. Access is controlled simply by adding a customer to the project. Further, you can restrict access thru the use of Organizations within a project. 

Ah I see. I have no familiarity with this app. However many apps can be configured per project. If you have not already I would review the docs and reach out to the vendors support. 

Hi Carin, welcome to the community. I am not familiar with the concept of harvest. Could you explain more on this?

By "announcement" do you mean an announcement banner at the top of the page? That requires site-admin permissions. 

I need that too...but alas it is not supported. What I have done is to combine two fields into one but it isn't ideal. I did not find an addon app for cloud either.

cool....glad it work out for you!

please check admin > user management and locate said users to check their status. if inactive then reactivate. also check admin > user management > Jira Service Management for any JSM only Customers.

correct. some gadgets do not support time ranges w/in the gadget. However, you can edit the underlying filter and specify time ranges. Does that not get you there? If you need assistance w/ this LMK.

here is what I suspect is going on (consider this a theory). * you had a user as a Customer (portal only) * later the user needed application access so you Migrated the user to an Atlassian account * later you deactivated the user so I think the issue here lies in the fact that once you migrate a user to an Atlassian…

Hi Derek, welcome to the Community. Likely, yes. Explore Automation - smart-values-math-expressions 

Typically I would use a custom field for this, e.g. Dept. But you could certainly do something different. I generally say away from labels if I'm going to analyze metrics as I don't find them particularly reliable (spelling variations, can't make it require, etc). Now as for report/graphics, the best solution depends on…

two more things to share... * https://www.atlassian.com/trust * Atlassian Support- contact them and inquire about your concerns

just confirmed you must have Enterprise to be able to specify - cloud-data-hosting-regions 

If memory serves this is a feature of Premium (or Enterprise). This page might be useful to you - manage-data-residency 

and the reason why you want the separation is that you (and the recipient) don't always want to see all the updates that a Watcher might receive. Mentions are sort of a one-and-done sort of thing.

a bit hacky (IMO) but here is an approach.... * Create all of your individual boards * tell everyone to ignore the associated individual backlogs * Create a Master board where the query filter spans all boards and use that 'master backlog' to rank and push issues into sprints/kanban boards. Issue - people won't ignore the…

nope. short of running Server version and changing the code or creating your own app.

JQL is a query language and does not support math operations. Maybe stating your end goal would afford a different solution, e.g. custom fields and automation.

Only in the Mac app. 

That happens by default if you have the outgoing mail enabled (admin > system > email > outgoing) and the notification scheme set to send notifications as desired for the project. 

I don’t understand your request. Why are you trying to configure SMTP for cloud? The outgoing email is not configurable. 

You cannot make the SLA field conditional by user. If they can see issues in the project and there is an SLA present then they will see it.