Jack Brickey Expert

Did you click on channels? From there there should be a link to the portal.

So JSM is designed to work in a 1:1 email:project scenario. However you can have 2 n cloud f you use the default email from Atlassian and another Custom email. If you want to retain the three you are going to need to consider setting up forwarding to a single JSM email outside of JSM. You will need to consider how you will…

@Joseph Chung Yin , actually this is a known limitation and why I suggested making a copy of the current WF.

Unfortunately it is one-by-one currently.

Congratulations to all the quarterly-leaders! Very well deserved with awesome contributions. Keep up the good work out there.

Please share any results here.

If what you have conveyed is true then this would be a bug. Simply put Customers cannot make/see internal comments unless the also happen to have a Jira user license as well and further the are in a group/role that has browse and comment permissions on said project. I would love to see a screenshot of where a customer is…

Only if that is the name that you enter in the users account. You could create another field and specify if they are if you desire.

The name in the assignee field will equate to the name that is set in the user account. So if you want Rob change the user name.

You may also find this post of interest - Is-Site-Admin-a-counted-agent-and-a-number-of-the-licence-count I think what you find there is that while an admin does not need to be considered an agent, ultimately the actions the admin needs to perform may put them into that category.

I’m not sure on Server. You might peruse the Server docs for a clue. 

I have not run into that. If it continues contact support.

Did you look for “request-channel-type”

@Luis Freitas , you need to ensure you clear the Resolution for any workflow transitions out of a done category status. This should ensure this doesn’t happen to you going forward.

If you are not an admin you will not have access to project settings.

@Katarzyna , I don’t see this as a bug but rather the way the product is designed to work. While I haven’t checked I don’t expect that there is a open bug to change this behavior.

Can you articulate your precise goal? If it is exactly as specified by Joel then you cannot achieve OOTB. You will need some addon solution. I recommend continuing your search in the Community as well.

As you have noted Comments is not an option. The reason, I think, for this is that it would result in an undesirable if not unusable result. Comments can include attachments, tables, formatting, and very lengthy text. As well you will have many comments so how would that be presented? Ultimately you could end up with a…

Can you check the email logs for the mail handler when the specific email attempts to create an issue? In cloud it is located here - project settings > email requests. The log may provide a clue, e.g. the email isn’t a registered user.

Here is a link to the addon zephyr-scale-test-management-for-jira . If your questions are not answered there I would reach out to their support directly. You will find contact info in the link. Smartbear is the owner of TM4J which was acquired from Adaptivist.

Sorry I looked more closely at your title/goal. There is not a 10 for $10 tier anymore. That went away awhile back. Your options are outlined here - https://www.atlassian.com/software/jira/pricing Basically free gives you 10 users with some feature limitations. Then Standard gives you more features and removes the…

@Megha Sinha , so that query requires Scriptrunner. Are you using scriptrunner in cloud?

Ah I see. Indeed that is a TMP thing. Pretty nifty feature f you have a deep backlog.

Hi Miklas, is your project a Business project? That is where Forms applies.

Hi Katie, Can you please provide a screenshot of exactly what you're referring to here by "in between other issues"?

* make a copy of WF - admin > Issues > workflows, click on ellipses and copy * in the inactive section (bottom of workflows screen), find and edit your copy - rename, edit as needed * back in project - project settings > workflows, add workflow and find newly edited WF and select * associate desired issuetypes * follow any…

I wonder if Excel is converting the time to local. Is it possible that your local time is 2h off the Jira instance time zone.

Please check admin > billing > manage subscriptions 

So if you want a user to see issues on a kanban board then they need browse permissions. Now once you give them browse permissions they can see them outside of the kanban board. However this really should not be an issue whether I’m looking at an issue on a kanban board or I’m looking at the detail issue; it’s all the same…

You can save the spreadsheet as CSV and import. This article should assist - create-issues-using-the-csv-importer