Jack Brickey Expert

I am a DIYer. I am a woodworker but also like to build crafts at times. Here is a lamp I created a while back that has lightbulb climbers. The climbers are taking the last bit of material up to complete the lamp shade. You can see a bit of my dog house camper I made as well. 🙃

So you start typing a Customer’s name, select it and the it changes? If you complete the process of creating the issue what appears in reporter field?

@Pierre Dittes , you may find this earlier post useful - Site-admins-are-being-included-in-Service-Desk-User-billing 

If the individual responds to the email from JSM then the response will be a comment in the issue rather than creating a new issue. The key is to have the JSM issue key in the subject. There isn’t an OOTB means of ignoring/filtering these. There is a new feature “similar issues” that may help you manually detect and close…

You need some form of scripting or automation, e.g. Scriptrunner, Automation for Jira, Power Scripts, etc. something to inspect he user’s email when issue created I suspect would be the approach.

I’m not sure how workflow PF would work since they are invoked by a transition. In @Fariz Aliverdiyev a case he needs something that runs daily and inspects a date field then compares to “now”. But maybe I’m missing the idea here.

So the “Features” area is still under construction which I find confusing TBH. to enable your backlog, in image 2 above drag the desired status into the left-most column titled Kanban Backlog.

Very strange. I think it would be good to report to Atlassian - https://support.atlassian.com/contact/#/ 

I’m sure this is not configurable. However I have never seen it either. Can you clarify exactly what you are doing when you say “after you submit a form”? Also why do you wish to change this?

You will need some form of automation or scripting to achieve this. I use Automation for Jira but there are plenty of options, e.g. Scriptrunner, Power Scripts, etc.

I have not seen this. Have you inspected the user to ensure their name is well formed?

A versão Livre suporta movimento, eu acredito. Você pode compartilhar mais detalhes de sua mudança? Você tem as permissões necessárias em ambos os projetos? Ambos os projetos são CMP ou TMP?

You can’t selectively hide these options. If the user is an admin the will see all options associated with the admin level, e.g. project admin or system admin.

@Chris Evans , link corrected. @julia_ryzhkova , I would recommend creating a new post as I suspect your situation may be different. When creating the post please be sure to share: * platform (server or cloud) * automation screen shot * details of where the automation is and is not working * automaton log from where it did…

Will the use of order by retain initial desired sorting? When you say you cannot sort do you mean you cannot use Sheets column sorting feature? I wonder what excel would yield?

Hi @Dariusz Dwornikowski , I’m a bit confused by your JQL. If you paste that JQL into the advanced search is it valid? Here is what I find odd: * The placement of “ before project and after captured * everything after CAPTURED Regarding sorting do you want to include Order By at the end of your JQL to attain the desired…

Hi Sammie, welcome to the community. looking at the one image you provided it appears that you are uploading a “.msg” Attachment. Have you attempted any other document attachments such as PDF Word, Excel etc.? I no from experience that “.msg” files don’t provide much value since you cannot open from Jira. You must download…

Report here - https://support.atlassian.com/contact/ 

Hi Gordon, welcome to he community. I have never seen the ability to restrict by domain. There is an open suggestion for this that you may wish to vote/watch - JSDCLOUD-868 - Include Domain Level Restrictions for Service Desk Public Signup 

With standard plan you have business hours support so that might explain a delay. Unfortunately the Community can’t really assist with these issues. Be sure to escalate your support issue.

But I expect they will add that in the not too distant future. Atlassian seems to be focusing us more toward using the in project searches over advanced JQL. I think this sort of makes sense. I would bet most of the time most people are working within a single project so why I have to leave the project to go elsewhere to…

thanks Bill. Yes that looks like a browser in her office you to be honest. Are you seeing this in any other browser?

Here is an open suggestion that I created back in October 2016. - JSDCLOUD-4424 

@David Proux , would you mind sharing more details on your query. I suspect, but do not know for sure, that maybe you are trying to use parent link with a TMP project. If I am not mistaken, Parent link is for CMP projects only. If you are using TMP try using parent instead of parent link.

There are other solutions via add-ons but OOTB automation is the only means. The trigger is issue created in your case and one condition is that it came in via email and then inspect description.

You could consider using automation to add any redefine text to the description after the issue was created. trigger - issue created condition - type = bug action = edit issue description 

System fields are locked in Cloud. The article you referenced is for Server.

further I would think that you really would not want to do that. The reason is I’m confident that in time you are going to create other projects that are not associated to your current “services “. So if you were able to change it to services then six months from now or whenever you’re creating a new project and it’s…

It is not possible to change any of these system level names. 

No. But you might consider Jira Premium which supports more hierarchy. in standard and free you get the following hierarchy: epic > task/story > subtask