Matthias Gaiser _K15t_ Community Champion

Hi @Oshadhi Vindhyani you should check out the permission scheme of your project. There's a Delete Issue permission which enables assigned users, groups or roles to delete issues. However, I'd recommend deleting issues only in exceptional cases - once you've deleted them they're gone, you can't get them back. Often people…

If you have an application link between the instances, of course you could also create a remote issue link between both issues. I think, Atlassian still doesn't support this directly in Automation, but you can use Jira's REST API to create remote links. These linked docs are for Server, but they're also valid for Jira…

Are you talking about these Sherlock Holmes games, @Dániel Ballabás - catworkx? They sound interesting, I guess, I need to look into them 😁

Great to read one of your posts again, @Peter Van de VoordeI'm a big escape games fan - and love to solve riddles of all kinds. Doing an actual escape room in-person is always more interactive and more of an experience than the board/card games. We've done multiple rooms with our team. For the last time we were in two…

I understand, Bernd, and I'm sorry to hear about that. I wasn't involved in all the details of what you're talking about. I'm not sure if you're aware that due to Confluence's Server EOL, we're shifting our development efforts away from Scroll Versions towards Scroll Documents. The architecture behind Scroll Documents…

@Phillip C, I got triggered by the other comment to have another look at your post and wondered if you solved it for yourself already? If not, I might have one more idea: If you omit the re-fetching of the issue data, your automation might actually be considered to run with "No action performed". We don't refetch the…

@Jakeer as marc said: You can't. So, there's no possibility to copy attachments to another instance via automation rules (afaik). You need another app - or write your own script/program outside of Jira Cloud which uses the Jira REST API to perform this job. If you're interested into apps without much scripting, I'd…

Hi @Aaron Micallef if you also want to get comments synchronized to the other ticket, you could come up with two other automations like the ones illustrated below. Please note in order to have them work, you need to save somehow the relation which issue on the source side is linked to which issue on the destination side.…

@Bernd Schneider, I'm from K15t (the company behind the app Scroll Versions which you've mentioned). I can ensure you that we're actively listening to our user's needs and seek to find a solution which fits best to our customers and the technical possibilities. In this specific case, Scroll Versions is not designed for…

Hi @Hubert, welcome to the Atlassian Community. Are you looking for the pricing overview of the various plans? You can find them here: https://trello.com/pricing The Standard edition is right now $5 per user & month for annual payments. Cheers, Matthias. 

@Trudy P Claspill, this is true for most of the Jira Cloud instances. However, there are some exceptions to it. Really old Jira Cloud instances (e.g. k15t.jira.com) can have different urls. I'm not aware of all the variations though. But more important, there's currently an EAP for custom domains for Jira running - and I…

Hi @Jason Hunter you can use the serverInfo rest endpoint for that. That one also doesn't need authentication. The curl command would look like that: curl --request GET \ --url 'https://ecosystem.atlassian.net/rest/api/3/serverInfo' \ --header 'Accept: application/json' This returns something like this: { "baseUrl":…

Happy to do so, @Zaldy Parian Here are two screenshots from our support instance: The Rule In this rule, we first check the issue with two conditions (is the comment a public comment and does it contain a link to our public issue tracker). If this is successful, we perform various actions, starting with a lookup table and…

Hi @Harish A If the rule says "No action performed", then it actually performed no action. It's hard to say like this what went wrong, but I'd advise to use the log action to debug your rule and understand why it's not executing the desired condition branch. Hope that helps, Matthias.

Hi @Sandesh TM, out of the box in the notification scheme, this is not supported at the moment. You can add your vote and voice to the two open requirements about this topic: JRASERVER-65906 and JRASERVER-8505. As a workaround, you can use Jira Automation and listen for the Issue Linked trigger. Then you can send an email…

Thank you for the explanation. I also understand the reasoning behind combining them since we had similar thoughts for our automation rules. Atlassian lists in their documentation what does not count towards your monthly usage. Based on that information, we rewrote some of our rules to always start with a condition if…

Hi @Eduardo Rodrigues welcome to the Atlassian Community. Jira converts every @mention from the editor into a markup like this [~accountid:557058:696ffa9f-e51a-4e96-b501-29a216087196] So, if you want to mention the same user all the time, you can get their accountid and replace everything after [~accountid: with your…

Hi @Pokemon Blues welcome to the Atlassian Community. In Jira there are two types of projects: team-managed (aka next-gen) and company-managed (aka classic) projects. You can learn more about them in the documentation. In your project response, there's the information "style": "classic" which identifies your project as a…

Hi @Zaldy Parian, can you share a bit more details about your requirement? You wrote: I got a business requirement to automatically assign values to 2 custom fields based on the selected values of a cascading field. I tried Jira automation rule, but it has a limit of 65 conditions per rule. Are the JQL statements you've…

Hi @Sai I guess, you can see by the answers that most persons think you might want to set this up in a different way so that you don't need that many agent accounts - maybe usual Jira accounts would be enough? If you want to go this way, you can spin up multiple instances. If you think, how you want to split them. I'd say…

Well done, Deviniti! I definitely enjoyed the event with tons of valuable discussions and connections. The location was perfect for that event. I'm looking forward to next year's edition.

@rce, unfortunately Atlassian still doesn't provide ways (also not for us app developers) to export the custom emojis. Please vote on the corresponding feature request and let Atlassian know.

Hey @Leonardo Zevallos Guzman thank you for providing further details. I've seen that you've also opened a ticket in our support system. In order to not share too many details publicly, I'd advise you to continue the discussion in the support ticket. After solving the ticket, we can then share the solution here again.…

I'm backing up @Jehan Bhathena's answer. If it's enough for you, I'd also create application links between all the instances. Then you're able to remotely link the corresponding issues together and will see their updates in the respective issues. However, the issues from the other instances won't show up in JQL search…

Hey @Suhail Kazi you can use Jira Automation to automatically link issues. You can also extend these rules so that they update linked issues whenever an issue is updated. If you're only interested in keeping a subset of fields in sync, this works quite well, I'd say. You might want to watch the execution limits for…

Hi @Leonardo Zevallos Guzman here's Matthias from the Backbone team and I'm happy to try to help you. In order to enable custom fields to synchronize with Backbone, you only need to make sure that the fields are present on your edit/view screens as @Margaret Clark described. When you're then setting up a synchronization…

Hey @Amali I'd like to empasize what @Joseph Chung Yin already said. If you want to realize your use case with Automations, you would have a set of various automation rules. If you really want to go that way, you need to get yourself familiar with Automation in general, smart values and JSON. If you feel familiar, you need…

Oh, @Bill Sheboy - you're so right. I missed the server tags on this post. 🙈 Thank you for providing some alternatives for the server world.

Hi @Sridhar Gandla you can use one JQL to fetch the issues of your three different categories and achieve something like you've requested. After issuing the JQL, e.g. with a Lookup Issues action, you can use a send email action with a template like this: Table 1: <table> {{#lookupIssues}} {{#if(equals(labels.first,…

Hi @Phil Bustin the problem here is that "2023/3/31" marks the beginning of the day, 00:00. If you'd like to search for all issues within that day, you could specify it like "2023/3/31 23:59". Hope that helps, Matthias.