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Delete Issue

Oshadhi Vindhyani

How to delete an issue (type-task) that was created by me? I can't find any delete option when I go to the issue click the link and go to "Äctions " there is no delete option.

Project type- company-managed scrum

Access Level - Jira Admin

Product - Jira cloud software

Plan- Standard

Comments

tomas_lakatos

What I do in such case is I put its status on "Cancelled". It is probably on purpose that tasks can not be deleted, but how exactly one should handle it is probably dependent on the defined workflow. I didn't yet see a workflow where you'd handle it differently though.

Matthias Gaiser _K15t_

Hi @Oshadhi Vindhyani

you should check out the permission scheme of your project. There's a Delete Issue permission which enables assigned users, groups or roles to delete issues.

However, I'd recommend deleting issues only in exceptional cases - once you've deleted them they're gone, you can't get them back. Often people rather have a separate status as @tomas_lakatos suggested to sort out the issues you don't want to have.

Cheers,
Matthias.

Niranjan V

@Oshadhi Vindhyani ,

In my Jira account, I have the same access and the same plan active, and I can see the "Delete" option in the actions menu.

Oshadhi Vindhyani

Yes. I am

Oshadhi Vindhyani

That's a great idea. I should look into that. But for this task I need it delete it peremranly.

Oshadhi Vindhyani

Thank you. I want to delete it. Not sure about a workflow though. Still figuring out things as I'm new to Jira. And I also have to find out how to add a status as "Cancelled".

Alexis Evans

I agree with all of this. I also want to add that you can archive issues rather than deleting them in case you ever do want to get it back. Alternatively, since you said you do want to delete it, you could export the issue to a CSV or similar and save it off first just in case; then, you'd be able to reimport or at least see the information if you ever needed to. Just do an advanced search (using JQL) to search for just the issue(s) you want to delete, and then export to CSV through the options in the top right. (I will say I don't have cloud, so I don't know for sure if any of these features are different, but I figure there must be some way to export issues, right?)

Jennifer Parker

If you go to the task page (atlassian.net/browse/task name-1234) there should be an icon with three dots, click it, delete should be under "Clone", if not you do not have the permissions to delete a task, you will need to ask your project admin to delete it.

Oshadhi Vindhyani

Oh.. Now I understand. Even if I Jira admin if I'm not adding myself to the project by adding "Project Admin" I can't delete tasks. Thanks, Jennifer. This is helpful.

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