Daniel Ebers Expert

Hi, in many cases the log files show details on how the error message comes up. A stacktrace is even visible in the browser. I'd recommend to check the application log files. It could be an App (if enrolled) that disturbs indexing but there could also be some other causes for the 404 error to show up. Cheers, Daniel

Hi Gareth, pretty much what you mentioned. Jira, Confluence, or Bitbucket-installfiles are signed, the one you have downloaded is not. This might have happened by mistake or the Bamboo team packages the installation files in a different way. Cheers, Daniel

Hi EJ, having several Jira instances upgraded from version 7 to version 8 I never came across a case there dashboards disappeared. Have you had by any chance a look into the log files to dig deeper into this problem? Disappearing dashboards are not the usual case. There is no need (and no separate possibility) to…

Hi Vijay, it looks that, for some reason, the database is lacking (at least) the column which the error message is referring to. Please check if the database is in a consistent state after/during upgrade. If it shouldn't help please reach out to Bamboo support. Cheers, Daniel

Hi Harry, there are several approaches with JQL out there but the following should work. Please double-check carefully for your usecase. I did some tests and it looked good. status = Open and status changed to Open before -2d Cheers, Daniel

Hi Pratik, are you using the new batched notifications approach or the legacy one? With batched notifications we ran into issue https://jira.atlassian.com/browse/JRASERVER-68920 In case you are using the legacy approach: do you call a already existing (default) email template or a custom one? In case you are using a custom…

Hi Kevin, without deeper knowledge of your deployment it will be hard to pinpoint it from here. In general I'd suggest to go through the logs (including reverse proxy if you use one) but also have a look at the network connection. Probably it is a mixture of several reasons. The most trivial cause for this I have seen in…

Hi Thuvaragesh, unfortunately the log snipped does not show anything related to the problem with uploading attachments. Those informational messages are more generic ones - nothing special to worry about. In case you should not be able to identify a cause from logs I'd also suggest to investigate the underlying server's…

Your screenshots seem not to come through here, maybe you can try to attach them again or to reflect the error you are getting? Cheers, Daniel

Hi Chris, PostgreSQL 11 is not yet supported, the corresponding suggestion is to be found here: https://jira.atlassian.com/browse/CONFSERVER-57432 From my personal view using an unsupported database is nothing I would do in a production environment. There is a reasonable risk that you are denied support as the database is…

Hi Anant, do you use "Sprint Report" and after that the menu with the three dots? If yes, which error message are you getting? Cheers, Daniel

Hi caoweinan, welcome to the Atlassian Community! This, overall, sounds like a spam filter set too harsh. In general you can mention a person using the at-sign in an issue without the need to put them to watchers first. In case the spam filter is under your control I'd suggest to review the settings. To be on the safe side…

Hi Wendy, the App is for Cloud also. https://wiki.teamlead.ru/display/CFJC/Calendar+overview For the import feature I am not sure. Cheers, Daniel

Hi Julien, if sending mail via Jira works in general I'd recommend you to check with outgoing mail server logfiles - in case it applies maybe with the person responsible for your mail server. Without access to the server and its configuration/logfiles it is hardly possible to state where the problem originates. Cheers,…

Hi Serge, if I got you right you are wondering if users in the role "Administrator" role are able to manage project related settings. If yes, I'd recommend you to check the Permission Scheme assigned to your project. The permission you are looking for is the first from the top - for administering projects. Cheers, Daniel

Hi Cristian, without further knowledge and insights on this the basic tool with Jira when integrating external solutions are WebHooks and REST API. In case Telegram is able to support one of the approaches (I admit that I did not check) it might work - at least with some coding on your end.…

Hi Divya, if I got you right you are looking from where you can install Apps from UI. Apps are maintained through UPM, please have a look at documentation if you should not have browsed it meanwhile. Cheers, Daniel

Hi Injun, from browsing Atlassian Community with this specific error message it is likely that the H2 database became corrupted/crashed somehow. It is advised to setup Jira on a supported database, f.e. PostgreSQL or MySQL. In case you have a backup of the H2 database you could give it a try. Most likely it would make much…

Hi Vageesh, welcome to the Community! The error message basically states that a connection between proxy and Jira is not working as it should. Can you access Jira without using a proxy? In that case the source of the error is the nginx-proxy and needs further investigation. Cheers, Daniel

Hi Wendy, we use Teamlead Calendar which gives us all flexibility we need. It has an import option which you could test with a trial license (30 days). Please find further information here ("Import Events"): https://wiki.teamlead.ru/calendar_serv/latest/user-s-guide/integrations I am sure there are also other calendars…

Hi Brian, welcome to the Atlassian Community! While I understand where you are coming from and what the challenges are there is a Knowledge Base entry about XML backup and restore which does not look very promising: https://confluence.atlassian.com/jirakb/xml-backup-and-restore-troubleshooting-203394750.html I restored…

Hi Christine, John and James, congratulations to the great podcast! The format is entertaining - I like it very much. Recently I discovered the extra material like the posters. Is there any chance they are coming in a higher resolution? I printed the "sanctuary umbrella" to a poster 30x45 but it did not come very sharp out…

Hi, it depends on which kind of statistic you are looking for in a specific project. In a basic approach you might want to query the amount of issues (maybe extended by the criteria: 'last week'), the amount of blocker bugs and so on. You also can use JQL in REST API calls. Please find documentation on this here along with…

Hi Himanshu, welcome to the Atlassian Community! It is correct that labels cannot contain a blank space. The blank space for labels works like a separator from UI. Workaround could be a underscore - but this depends on if you like this solutions. Some users don't. This as being said applies to UI. The REST API might handle…

Hi, for the first topic - yes, an upgrade of Jira would be needed as time or writing. Please check this post here on Atlassian Community which I found to be helpful. In case you haven't seen Cloud Migration center of Atlassian please also check the resources listed there: https://www.atlassian.com/cloud-migration I am not…

Hi Christoph, while it is quite hard to pinpoint it from just having the log file snippet here - one question: did this happen also on a foreground Re-Index? Second question would be if the Re-Index ran basically through despite one NPE or if this is a broader show stopper. From our experience the one or another outdated…

Hi Aruna, welcome to the Community! While it is a bit hard to say what the exact problem with the Dashboard might be, especially, after upgrade - did you check if permissions are still properly set? From my experience a Dashboard should not go away by chance. Cheers, Daniel

Hi, tickets will not be erased. It would not make any sense to get your data deleted at a certain point in time by a cloud provider. Cheers, Daniel

Hi Roja, there are some workarounds which you could try out. From my opinion the information message was designed in such a prominent way that the user is reminded to upgrade any time soon. Of course, as time of writing Confluence 7.3 is not yet EOL so I'd recommend to either fix the underlying cause for the error message…

Thanks to all attendees/contributors for the open words and feedback regarding Remote Summit. The session was very interesting and a good chat about the streams! Cheers, Daniel