Daniel Ebers Expert

Hi Sandeep, if I got it right the assistant is proposing a trial license whereas you already have a valid license which you would like to use but the option is not offered. From my point of view it should be possible to request a trial license and replace it afterwards with your current license using "Versions & Licensing"…

Hi Kiet, just to make sure I understood it correctly. From your screenshot it looks like you are on field configuration page. Custom Field page is under Fields > Custom Fields. https://confluence.atlassian.com/adminjiracloud/edit-or-delete-a-custom-field-991923815.html Is this the page you are looking for or were the…

I am afraid, we are currently not using it. Your call basically looks OK. Maybe a different user here around has some hints. Apart from that (just guesswork) maybe there is something visible from log file? Cheers, Daniel

Hi Joseph, welcome to the Community! When searching through JQL you can select several columns in Issue Navigator to choose which information you want to see (f.e. "Created", "Updated" and so on). For the query itself it is absolutely possible to filter for date related parameters. I recommend the YouTube videos on the…

Hi James, welcome to the Community! From my point of view the exchange server is more likely to be seen as the source than the Jira server. The "Connection reset" you are receiving is a general error message when connections are not possible. While it is hard to say from the outside what the current error is really caused…

Hi surendra, welcome to the Community! While it is very strange, indeed, that the page does not load two approaches come to my mind. * Have you tried to put Jira to safe mode for a short test? This would ensure that no App is responsible for the effect. In safe mode (temporarily) all Apps are deactivated. * Prio to that I…

Hi Christian, is there any error related to incoming mail visible from the logs? In case you could provide any more details it might be possible to go deeper with advise. Please also find here further documentation on troubleshooting incoming mail. In case the server where the mails are to be fetched is under your control…

Hi Swati, welcome to the Community! While it is a bit complicated to pinpoint this issue not having knowledge of the infrastructure on your end as well as server access to all systems involved at least I have found a corresponding knowledge base entry which could be of further help.…

Hi Michele, welcome to the Community! In case you can rule Jira out as a source of missing mails (I am sure you already checked Notification Schemes as well as you tried to debug with 'Notification Helper') it might make sense to double check settings of the mail client for filtering rules and/or spam filter settings. As…

Hi Michael, welcome to the Community! I was not able to find a PDF - but there is documentation on Atlassian page: https://support.atlassian.com/sourcetree/ I'd give it a try - maybe this answers some questions. Cheers, Daniel

Hi Michele, creating tickets by mail is possible through mail handlers. Have you already had the time to look into the documentation? It should not take you long to get started with basics. A bit of fine-tuning the settings can be helpful later on, though. In case of specific questions you could ask the Community - plenty…

Hi Giovanni, welcome to the Community! I came across the same effect when editing a quite large table. What helped in some cases was to click into a cell and extend marked cell area with keyboard by holding "Ctrl" + "Shift" pressed. By no means I was able to get to the bottom of the case. I don't think the keyboard-based…

Hi Niels, while the error message is a bit generic, indeed I'd recommend you to check if both applications are able to communicate with each other. Basically a plain test via telnet and/or ping could be a first step into troubleshooting. Additionally I will provide you the link for the setup of application links between…

Hi Ken, from Atlassian Community I was able to find a similar case. The advise was to check the permission on Bamboo home directory as follows: chown -R bamboo <Bamboo_Home> <Bamboo_Install> If this shouldn't help please provide more details about your setup, such as Java Version, database version and so on. Cheers, Daniel

Hi Blake, a hop from one version to another should not be needed in that case. Please be aware of all information in upgrading documentation to be found here. From our experience tests (extensively testing is absolutely needed) are crucial - using a clone of the production system. Along the way you recognize not only if…

Hi, there is indeed a chance that a rsync of the caches might now catch all of them. From my experience this is not critical. You can rebuild them with data from database. When it comes to attachments, avatars and such there is also some chance that some data is missing - especially if you, for example, do a synce every…

Hi Chris, welcome to the Community! While I am not able to come up with a direct solution my idea would be to do two tests, one for another. * try to put Jira to safe-mode for a short test - this will show quickly if an App is source of the error * test with a different browser - this rules out a local problem with the…

Hi Michael, from some gatherings here in Community this looks mostly like a somewhat damaged/broken H2 database. It might make sense to dig deeper on this. At least the "The database has been closed [90098-185]" part directs to some error/problem with database. Cheers, Daniel

Hi Zachary, when we installed Bamboo lately we were asked for a username and password (according to Bamboo setup guide). There is no admin-default password (which would be a huge security flaw). In case you forgot the admin password you would have to reset it. Cheers, Daniel

Hi Dan, welcome to the Community! If I got you right the file is just missing after download on your local PC. Please try to check the browser you used for download to find out where downloads go to on your disk. In case in should be missing even after you are aware of the specific directory there is some probability that…

Hi Mukesh, welcome to the Atlassian Community! Have you already checked the licensing calculator? https://www.atlassian.com/en/software/jira/pricing It will show you the cost for a specific user tier. Please also check this FAQ in case you have further questions. Cheers, Daniel

Hi Amit, welcome to the Atlassian Community! As you mentioned videos I always recommend the YouTube channel of Atlassian. https://www.youtube.com/user/GoAtlassian/videos There you can find plenty of short videos explaining basics. After some time you most likely want to go in-depth with training. You can start right here:…

Hi Pradeep, welcome to the Atlassian Community! In case there were not incidents that day for Marketplace (please kindly check here) there might be some chance there is no direct connection from your Bitbucket server to the internet. This is where an outbound proxy comes into play. Please also check the following knowledge…

Yes, you are right. In case you are migrating from a different solution to Jira the mentioned Apps will be no option. Also there is little chance to do it by CSV. As stated here the only format that is suitable is JSON. Cheers, Daniel

Sure! Glad you were able to find what you were looking for. For JQL I recommend Atlassian Training (https://training.atlassian.com/Jira-basics). If you don't want to enroll the Training there is also some content on JQL on Atlassian's YouTube channel (https://www.youtube.com/user/GoAtlassian/videos). Cheers, Daniel

Hi Samuel, I believe you are already on the right path :) You mentioned issues and epics, as well as stories. Therefore I assume you are already using Software Boards (maybe a Kanban board or a Scrum board) and now you want to go in-depth with the options provided to you. Atlassian offers some great readings about all…

Hi Lin, in case you are pretty sure Jira is not the source of the missing mails having a look into the receiving mail server could make sense anyhow. I came across some scenarios where a Spam filter blocked, or even deleted, some kind of mail (based on different subject or other criteria) whereas from the same system other…

Hi, by using a reverse proxy in front of the Jira Application (see here for examples) it is not so hard to configure a requirement like yours using Apache directives. From looking at your URL with port 8080 I assume right now there is not yet a reverse proxy in place on your site - but if then I'd give the option mentioned…

Hi Roberto, at least for the error message you mentioned very last I found a knowledge base article which refers to it. While I am not confident that this will solve all errors definitely it might be part of the trouble you are currently experiencing. Cheers, Daniel

Hi, this is possible as long as the license is just running on one server in production. It is not allowed to have one license running on two (or even more) servers in production. If the old server crashed it is possible to use it on a new server. Cheers, Daniel