Daniel Ebers Expert

We did a installation like this in the past for a school canteen. If you are not going to use a commercial solution which is available on the commercial market for a setup like you have a demand for is not that easy when looking into details. Of course, locking down the browser to keep the user on a predefined set of…

Hi Adams, welcome to the Atlassian Community! It is not a normal case that the owner of the diectory changes back to user 'root'. Try to capture when this happens and which process or user the change is caused by to get to the bottom of that case. This is a low level job - in general it has nothing to do with Bamboo. I'd…

Hi Rajesh, basically a single page is missing which should be there - but is not there. Did this happen right after an upgrade of the XRay App? Which version of XRay you are currently running? For a milder case - have you tried to disable and re-enable XRay for a moment? Although the error message is clear it is somewhat…

Hi, the probably often given and more generic answer is: that depends on your usage scenarios, number of build and on how your expectations towards performance and probably needed waiting times are. Please find a best practice guide on hardware considerations here:…

Hi Bahman, due to the fact that the Community members do not know how your setup looks in detail it will be nearly impossible to give a proper advise. Please check documentation on performance tuning for Confluence, there are plenty useful tips in the Atlassian KB:…

Hi, MySQL 8.0.19 is not yet supported as of writing these lines. Jira version 8.5.6, which you are referring to, supports MySQL 5.7 though. Cheers, Daniel

Hi Chuck, from my understanding this more or less describes the idea of 'comments'. Could you maybe be a bit more elaborate on the idea and why comments are not used? It might be that Community members haven't understood the motivation behind the use case you described why it is probably a bit empty here. Thanks & Cheers,…

Hi Nilesh, welcome to the Atlassian Community! While it is sometimes easier to pinpoint if an advise matches a user's requirement but we do not know much about your needs here a general tip: Filter subscriptions are used to trigger notifications based on filters. Please find documentation here:…

Hi Matteo, if I got you right your requirement is to edit a field from view screen. This is possible as long as the user has edit permissions and the appropriate field is on the view screen. In this example the "Flags" field shows a pen next to edit saying "Click to edit". When clicked on it the value can be changed.…

Hi Michael, sharing a Jira instance with a partner is a common scenario. Basic considerations like user management, access (VPN or via internet?), security guidelines, permissions and further specific topics must take place - but it is doable. I am not sure about the Microsoft 365 part. In case you could explain any…

Hi Nora, without knowledge of your specific backup implementation it will be hard for the Community members to say anything that would help you to get started. The question is too generic which might have lead to the situation that no response came so far. There could be different ways how you implemented your backup so it…

Hi Luke, welcome to the Atlassian Community! As you state the problem is only affecting one single user which is additionall set up identically to another one - did you check the client side carefully if the browser of the user has some special configurations set like blockers for scripting languages or a too harsh…

Hi Sina, welcome to the Atlassian Community! It sounds that the upgrade was interrupted but a closer look into log files most probably will be needed to get to the bottom of the case. I'd recommend you to take a look into atlassian-jira.log what might be causing the upgrade fault. Please also double-check with upgrading…

Hi Karanpaul, welcome to the Atlassian Community! You mentioned a migration - do you mean by that a migration from one server to another took place? Could you please explain further what was done? You mentioned it seems that Bamboo is now executing the build plans as root. Did I get it right that you are running Bamboo…

Hi Gokce, atlassian-jira.log is a good start for an overview. The remaining ones you have mentioned are meant for debugging more specific problems one might encounter. Most of them are somewhat self-explanatory from their naming, as for example "atlassian-jira-incoming-mail.log" will help in debugging incoming mail. Not so…

Hi Srikanth, my best guess would be: Jira 8.5.6 is to be released today - but tomorrow the latest. Let's see! Cheers, Daniel

Hi Nicholas, while there is some (somewhat unlikely possibility) that there is some kind of malware hiding on your PC from all virus scanners there is a more likely chance that this is a false positive report by your scanner. Maybe the scanner found some pattern on the page that it suspects to be suspicious while it is…

Hi Gajanan, there are some reasons for upgrades, often the first mentioned are bug fixes, security fixes and the introduction of new features - along with performance improvements and maintaining the access to support. Please refer to the document "Atlassian Server Bug Fix Policy" for a better understanding of the…

Hi, you can add an icon for an Issue Type easily through the administration page for Issue Types. Please also see this page for further details: https://confluence.atlassian.com/adminjiraserver0713/defining-issue-type-field-values-964983349.html You can draw an icon by yourself or in some cases there are graphics that can…

Hi Marco, while there might be some specialized workflows out there through the enterprises for vulnerability management (there might be hundreds of companies managing vulnerabilities in Jira!) my advice would be to find out what the expectations with your company are on this requirement. After that you can easily…

Hi Zoha, the information about garbage collection (this is the table at the bottom of your post) are not relevant at the very moment. They can be useful to finetune performance later on but a Jira instance that is refusing to start is the main problem in that case. Although we only have a snippet of error right now I'd…

Hi Maicon, just to be sure: the screenshot you have posted is before the problem occurred or the status after restarting Jira? In any cases if you suspect Apps to be troubling I'd recommend to first check if Jira is still in safe mode (if the screenshot is after Jira restart is is more likely that UPM is in trouble for…

Hi Dirk, this differs a bit depending on if you generally want to find out is the mailserver is up and running or if you aim to do end-to-end-tests as for mail (f.e. sending test mails through the server to really make sure everything is okay). Checking the mailserver's general availablibity (port open?) is a common…

Hi Matthis, both products have their pros and cons. Migrations are -generally- not an easy task to do - beg my pardon I can't say anything about your specific case with Issue Types/Workflows. Both products aimed towards not to harm your instances in any way - proper backups in advanced are advised anyway in all cases (and…

Hi Louise, welcome to the Atlassian Community. A JQL query and a subsequent export to spreadsheet tooling like Excel would be, indeed, an option. This requires some manual interaction, though - but it is absolutely doable. Have you also checked the built-in reporting options for Jira Software?…

Hi Kanchana, this topic is a pretty broad field to discuss. What are your specific concerns as to security measurements? With a few more details someone from the Community is more likely able to catch up. A more general overview is to be found here: https://developer.atlassian.com/server/jira/platform/security-overview/…

Hi Ahmed, yes - "connection refused" mostly tells that the port (8080) is not reachable. Assuming from your screenshot that Jira is running. Best guess at this point is an activated firewall. You stated the system is based RHEL 8 - I came across a few cases where a firewall was active on RedHat based systems - right after…

Hi Chris, at very first sight this sounds like there is an issue with your SSL certificate and/or the configuration of your endpoint terminating SSL connections (in many cases a reverse proxy). As you state it happened after upgrade it looks like it is related to the upgrade - no question. But, nevertheless, I'd recommend…

Hi, is there any official news regarding what you stated? A blog post, related update in community or something? When HipChat (for example) was discontinued there was a clear communication about it. In other words: not even from https://www.sourcetreeapp.com/ I could not see anything related - for me a bit confusing.…

Hi Oleksandr, coming across exactly the same challenge on several Jira server instances from my experience digging into database and/or checking via API is time consuming task. While we are not affiliated in any way to this App's vendor it helped us a lot: https://marketplace.atlassian.com/apps/1219634/power-admin Please…