Daniel Ebers Expert

@Alexander Pappert Sure - this is how it looks.

banclyinc was the URL/site used in some Atlassian demo material to show features of Jira Cloud. I don't think we can get access to this site (if it still exists, at all). The fictive company was correctly named "banc.ly". There is a "Bank Innovation Agency" with the very same name - which website is currently down. Either…

Hi Syed, are you using a classic Service Management project or is this a next-gen Service Management project? Cheers, Daniel

Strange! I do have the separation in "community leaders" and "the rest" already in the Kudos dashboard - so exactly what you asked for, @Alexander Pappert But the closer I look into the lists it seems they are quite random. I see Community Leaders missing in the appropriate tab. Maybe this needs a re-sync ;)

Hi Federico, Jimmy said already something to the cloud focus. From the perspective that the Cloud topic, overall, is hot within IT it can be a good plus for you to have it, for sure! This might be for you not the real answer to "if it makes sense" but as a general encounter I can share there is *always* something to take…

Hi Paul, for a very similar use case we used in the past "Issue Templates" from Deviniti. I am only a bit unsure because of your statement "the 'Template' field is not a simple custom field" - does this mean there is some mechanism already in place to which it would be required now to have attention paid or does that only…

Hi SM, welcome to the Atlassian Community. For a very similar requirement we successfully used "Clone Plus" App (Appfire) from Marketplace. Possibly there are similar Apps available meanwhile - you would have to check through https://marketplace.atlassian.com Even if you decide to go with Clone Plus be noted this App needs…

Hi Diana, are you using a classic or a next-gen board? Is the board a kanban or a scrum board? Usually users refer to "collapsing" in this regards to either - swimlanes or - columns Could you please confirm this is what your concern is about? I also found two open Suggestions but I am unsure if they apply to your request:…

Hi John, welcome to the Atlassian Community! Have you had the chance to look into logs? Probably an error is logged there pointing to a possible cause? It is very hard from the "outside" to tell why the software might be crashing on your system without any further hints or descriptions.…

Hi Jan, there is a lot to say about and probably some Trello experts will chime it and add some stuff to two links I want to post before anything specific :-) There is a page from Atlassian which compares the features on a table based on facts: https://www.atlassian.com/software/jira/comparison/jira-vs-trello If you want…

There is nothing visible that should lead to a crash but in case you can fix the source of the errors it might have a positive contribution to the overall situation. The last error reminds of a bug for example: https://jira.atlassian.com/browse/SRCTREEWIN-7964 In some other related cases it was reported due to missing…

Yes, if you have administrators on both systems you can speak to this would always a good idea.

Hi ash, truly this is one of the most discussed topics here in Community for Agile Boards, especially Scrum backlogs. In short: there is no such way currently. There is lots of information around here why this is correct in particular like it is. The Suggestion to make this available anyway is here, you can vote on it to…

Alternatively, you could use the updatedBy() function of JQL: https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/ Examples * Find issues that were updated by John Smith:issuekey IN updatedBy(jsmith) * Find issues that were updated by John Smith within the last 8 days:<br>issuekey…

API on Server and Cloud differ a bit, yes. https://developer.atlassian.com/server/jira/platform/rest-apis/ https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ Probably it is only a permission thing - but that you can only check when you log in to both sites and compare settings.

Hi, welcome to the Atlassian Community! Could you please confirm which browser you are using and if it also appears when using a different browser? You stated it would be on Jira Server - which version are you running? Regards, Daniel

Hi John, welcome to the Atlassian Community! Have you had the chance to look into logs? Probably an error is logged there pointing to a possible cause? https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html Let us know if you found something out! Regards, Daniel

Hi Jakob, welcome to the Atlassian Community. If I understood you right you want to change the way how Jira deleted issues. First it should label issues instead, then, later on, the actual deletion should take place. Here I see the problem - the labeling will most likely be possible with Automation or something else (there…

Hi Priyanka, while Vikrant's advise is correct for the creation of new components I think you are referring to putting components into the corresponding field while creating/editing issues - is this correct? If you do not want to have components added during create of an issue you can use an own screen for creating the…

Hi Nilupa, when you said you had two domains (jira1.com) this suggests somehow you are using the Server version as cloud offerings are on '.atlassian.net' domain. On the other hand the panel on the right here, indeed, states you have a Cloud hosting. Could you please confirm on that? If you are using Server probably a…

Hi Tina, welcome to Atlassian Community! I have just downloaded atlassian-bamboo-7.2.1.zip and can confirm the file is in "bin" directory. All I can imagine is that you did not download atlassian-bamboo-7.2.1.zip (as you wrote "source") or a local virus scanner eliminated the bat-file for whatever reasons. Regards, Daniel

Hi Felicia, the "collecting" is based deep "down in the code" - as this is considered a core function (99% of users/customers do it the other way around, probably). What you could you is to "overwrite" (by means of: updating) the reporter and/or any other field you see the need to be adjusted for your use case. Automation…

Hi lynden, welcome to the Atlassian Community! Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. There has been a Suggestion on what you brought up - and was canceled as "not being considered". https://jira.atlassian.com/browse/JSDCLOUD-1518 The last input was "We appreciate the…

Hi Karl, some good information were already given and this gives a good insight what is the status quo, what is possible and what is to come. Apart from that only the official documentation comes to my mind - this, indeed, has its own limitations and specialities.…

Hi Jeff, welcome to the Atlassian Community! In which case the default assignee is set specifically and how does an issue look like in this case? I am asking because there are several causes/places where a default assignee *could* set set: Components:…

Hi, there has been some dicussions around that in the past. In those cases the cause was that the specific user was not authenticated (not at all). Is this a request via a REST call? In case it is authenticating please double check if permissions are set correctly. Please also make sure the project is existing. A good…

Hi Michael, without wanting to look overly smart and while this is surely only stating the obvious I just wanted to say if you can adjust workflows in a way that prevent transitions like that - enforcing users to go through QA. I assume at the moment there are transitions from many (all?) status to many status (all?)…

The act of establishing a link between both products is nothing the Free plan would be excepted from. More information is on this page: https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management#link-jsd-to-confluence A recap on what was said along with information on how…

Hi Karishma, I believe you refer to the option "request participants", is this correct? https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/ From what you mentioned this is what you are aiming for. Request participants are people who agents or customers have shared a request with.…

Hi Andrea, I understand your question in a way you want to have a centralized project like "INCIDENT" but this should be quite restricted so that just (maybe) the reporter, the assignee and probably a bunch of watchers can see an specific incident (like INCIDENT-4711 only visible to the audience really dealing with it).…