Daniel Ebers Expert

Hi Didem, Liam and Jack already said something to the technical aspects. The whole picture is, indeed, an ongoing optimization of the UI. There has been released an interview this week which helps to understand what is happening right now - along with the promise that everything will be better in the end. Currently, and I…

Hi Matt, here is a thread on Community which suggests that the rule is then failing. While I found a Bug logged on a topic that suggest it would be related to this it probably is not because from the screenshot this seems to refer to legacy automation: https://jira.atlassian.com/browse/JSDCLOUD-6238 The basic documentation…

Hi Mo, welcome to the Atlassian Community and thanks for asking a great question! There are probably several approaches possibles - here already Salesforce was mentioned. In case you want to have a closer look and a deeper discussion on it I just remembered that on December 14th Atlassian Community Berlin/Brandenburg will…

Hi Gerhard, welcome to the Atlassian Community and thanks for reaching out! For 1) and 2) there might be a relationship to each other. While it is not easy to determine that with confidence from the outside the article "Performance" and "Troubleshooting" could provide a good start. For 3) I did not understand if this is…

Hi Dario, the announcement is for Jira Cloud (and there specifically Next-Gen projects). The feature does not apply to Jira Server. Two options that you have on Server: * Configure issue-level security https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html * Permission Schemes…

Hi Liang, unless I am missing a point the idea of an audit log is that it is not manipulated. Also auditors probably know that with database access nearly everything is to be manipulated but from an UI perspective offering an edit option would be some kind of - unusual. If you were looking for the expiry of the logs - yes,…

Hi Björn, latest version is 3.3.9 from May - yes, not so recent new versions but depending on what you are specifically looking for probably still a good fit. Not that I would have heard that development stopped but, yes, not loads and loads of new features every few weeks ;)…

Yes, exactly like you said .. if other applications need the old version you need to install a new VM (or hardware, Amazon Cloud, whatsoever - does not matter) holding the DB with a more recent version to further contain Jira. Before the particular upgrade of an Atlassian product like Jira or say Confluence starts you just…

Hi Thomas, do I understand it right the field should just be displayed read-only - just for transparency purpose? If so, then the Suggestion in https://jira.atlassian.com/browse/JSDCLOUD-4328 applies - what means that this feature is currently not available. In case this is not the case could you please describe how the…

Hi Shlomi, is this some kind of part of an import from a former/external application? At first sight it sounds you are trying to harmonize issue ids with them of former application. I only can second to what the other posters, above me, said - but in case you are interested in (probably?!) hearing an alternative…

Hi Abhishek, you deleted your account - if I got you correctly. According to the documentation Deleting an account is permanent. After you delete your Atlassian account, we’ll give you a 14-day grace period, during which you can cancel the deletion. If the 14 days have not passed you can cancel the deletion. In case you…

Hi Aviral, welcome to the Atlassian Community! Have you had the chance to look into logs? Probably an error is logged there pointing to a possible cause? Sadly, the screen shot did not come through for whatever reason. https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html Let us know if…

Hi Agnes, welcome to the Atlassian Community! Do you mean the users should see who is in a group? This is normally only possible when external user management is in place and this provides this functionality. Jira users are not able to see who is in a group along with them. There are Suggestions open which you could vote…

Hi Daniel, as soon as the decision is final I would adjust permissions to take away the rights from customers: https://support.atlassian.com/jira-cloud-administration/docs/customize-jira-service-management-permissions/ Regards, Daniel

Hi Rosendhal, have you have the chance to have a short look into log file (I'd give atlassian-jira.log and/or catalina.out a try) if there is something specific logged? Have you made sure the license is valid for the installation you are upgrading? Normally Jira behaves at upgrade like you discovered when license is out of…

Hi Artyom, this error has been seen in the past when there were some billing issues as for the site. Please double check and in case it is unclear you should check with Atlassian Support like mentioned earlier. Regards, Daniel

Hi John, while the information on the knowledbase suggest that you do not need to do something special... Quote: You will not need to stop the cluster, or bring down any nodes to install or update an app. ... I would spin up a tiny virtual machine, do the testing with a completely non-production environment and probably…

Hi Martin, are you using a reverse proxy in front of Bamboo or what is exactly terminating the SSL connections? As you mentioned an OS upgrade I rather suspect that something was updated and is not imcompatible (needs probably a fix of one configuration line or the other). But I rather suspect this to be an Apache/nginx…

Hi James, welcome to the Atlassian Community! Sadly, only the configuration file is not of enormous help, right now. How does your setup look like? Did you install Jira along with a reverse proxy?…

Hi Rob, do you mean that your database if on an older version and not aligned with "supported platforms" for the newer version? If so, you would have to upgrade database first to a newer version, it this what you meant? (The documentation refers to the application, not to the database.) Regards, Daniel

In case this is happening on others browsers as well and won't go away after some time you could contact Atlassian Support for a diagnosis as well (applies to all plans except the "Free" plan). It was reported that attaching a generated HAR file (please see here) could contribute to an easier finding of the root cause. In…

As long as everything is working correctly without the Dynamic Forms App I would concentrate on this one. Not to exclude that it is somehow specific to your instance but this is something the vendor should work out with out. The most important difference will be if the problems arise also without activated Apps in cases…

From the outside it is very hard to catch. Earlier you mentioned it is (only?) happening with Dynamic Forms - at least for the Microsoft browsers. Probably if this is correctly understood the best would be to interview their support if they have spotted like this in the past.

No, unfortunately not. Back on Nov 24th I shared what I found out in Community but I currently have no Crowd installation. I would not say that the file on the version you mentioned is necessarily still there - probably something has changed over the year.

Using this link and following the click path you should be presented with the needed options. So far I understood the relevant products you are trying to link (at least company + privat confluence) are on cloud. https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/ If the…

The steps 1) - 3) are correct. For the differentiation between next-gen and classic - both of them have their strengths. Some users say it is basic and restricted, yet - that is correct. On the other hand they are flexible and do not need Jira-admin interaction. Users have the maximum of freedom to do things. On the other…

That was useful! It shows you are on a next-gen projects. Configurations are per-project. Settings such as issue types and fields can't be copied over to other projects. They are valid for one next-gen project. I see two options: 1) you could create the very same configuration for the second project, also 2) you would need…

I have no specific on hand that I could recommend - I'd like you to check if some specific is suitable. I am not sure for the drag & drop part - maybe you can make something out of it: https://marketplace.atlassian.com/search?query=outlook

Hi, do you mean this one? https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/ This applies to a classic Service Management on cloud. Cheers, Daniel

Hi Paris, welcome to the Atlassian Community! Although the info was missing what is failing exactly the photo does not look very familiar - assuming you are adding an email account for the use with Jira Service Management. Please compare with the guide on:…