Daniel Ebers Expert

I'm going to review several topics about OpsGenie - as there were a discussion about it coming in from colleagues - and some reading was anyway on the to-do list :)

I see what you mean but as Kian already said this is how it was designed to work for versions after 8.2 according to documentation: We’re changing this approach so that all user keys for new users (no changes for existing users) have the following format: JIRAUSER10100. As it reads: "for new users" with the former account…

Hi @Didem Aksaray a more organizational overview of what needs to be done might provide this page: https://www.atlassian.com/migration/cloud At least for the first steps and to get an insight I found it to be very useful. As soon as those aspects are all clear there certainly nothing speaks agains going forward with the…

Hi @Sanjeet could you please confirm it is the mail that you showed with Summary "GSuite Alias" in the example that are people answering to and these are the information which then do not reflect as a reply in Jira? I am asking because the mail indeed looks like the format known from issues, not from requests. Like Nic…

Hi @Nikita Krivda like Kagithala already stated the notifications sent out can be adjusted through the "Notification Scheme". Please also refer to documentation on how to adjust the notifications: https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html A group is a possible criteria…

Hi @arsam farooq could you probably describe the use case a bit further (a bit more in detail?). You said you want to add the fields when creating a request type. Adding a request type is normally something that does not happen many times - why it is rarely managed via REST API. But I am sure there is a reason you ask, or,…

I have re-checked now on my Confluence instance. * For a page with child pages it allows to "Include child pages". In case there is at least one attachment it also allows to "Include attached files and images". Otherwise this option is greyed out. * For a page with no child pages the option to "Include child pages" in…

Hi Jordan, I am positive this can be achieved using Script Runner along with the Built-in Script "Transition parent when all sub tasks are resolved" it provides: https://scriptrunner-docs.connect.adaptavist.com/jiracloud/post-functions.html#_transition_parent_issue Edit: linked the appropriate documentation for Cloud, the…

I see, this only leads to the assumption it is something special with this App. My recommendation in this step would be to reach out to the vendor - it's the one who knows this specific App best.

Hi @Daryl McDaniel there use to be two separate Automation mechanism out there. Automation vs. Legacy Automation Have you checked if there is an automation in place which is driven by "Legacy Automation"? https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/ Please check and let us…

From documentation this could be a hint why some users are not able to see it: https://doitbe.atlassian.net/wiki/spaces/CFJD/pages/33161229/Restrict+a+Calendar Could you please check if this setting applies to the problems you see with the App not being available to some users?

Hi @Olivia welcome to the Atlassian Community! While I hope during debug attempts there will be a final solution and your user will be happily using Confluence and Bitbucket afterwards - I have slightly doubts a full debug will be possible from the outside. That being said just some rough guidelines could be given as to…

Hi @Oliver Lamming in case a bounce happened support members are indeed able to remove the block. Community members do not have access to the needed systems so contacting support is the best route you can take. Apart from that all involved systems (so not only Atlassian based mail service) could be a potential cause for…

Hi @Gonchik Tsymzhitov awesome question and thanks a lot for your interest! Yes, in the next part I'll be showing the configuration alongside with some suprises (by means of configuration that you would not want to bring in on a "normal Jira instance"). I hope to have the text finished by the end of this week the latest :)…

Hi @kerry borden just to be precise on wording. Bamboo ("Bamboo Server as you know it today") will go away as all Server products will be End Of Life as of February 2024. This does *not* mean Bamboo itself (speaking of its functionality that it was created for) will go away. It will have a "replacement" - Bamboo Data…

Hi @Tori Krueger an alternative approach could be to craft a JQL query/filter, like Artur already mentioned, and then subscribe the interested parties to the search results. This can be done by stock functionality "Filter Subscription" and is further explained here:…

Hi @Meredith Hogarth probably a clunky but possible way would be to register an account with your company like "reportxyz@ourCompany.tld" with a forwarder (to be done in your mailsystem) to "john.doe@MyCustomer.tld" - so in short Jira delivers the report to an "internal mailbox" and the mailsystem would forward the report…

Hi @Naomi Schwaiger an alternative approach could be to craft the filter like Artur already mentioned and then subscribe the interested parties to the search results. This can be done by stock functionality "Filter Subscription" and is further explained here:…

Hi @Zdenek is this only occurring for the Board you are showing? Is the issue available from Issue search / Issue navigator directly? At least from looking at your second screenshot (for issue CSV-988 it seems to appear also when trying to browse to the issue directly - via URL). Have there been changes to the permissions…

JSW = Jira Software The codes you have given us could stand for projects in your Jira instance - but this is not sure as we read them here without any context. * What is a Jira Software project? https://support.atlassian.com/jira-software-cloud/docs/what-is-a-jira-software-project/

Hi @Chantal Barcenas from the description it sounds you are looking for analytics which is available to Confluence Cloud Premium and Enterprise: https://support.atlassian.com/confluence-cloud/docs/view-analytics-to-see-how-content-is-performing/ It might be that not every requirement in particular is possible to query but…

Hi @harainye assuming you are referring to Jira (Server) I further assume you had an App installed which is now not available anymore - for some reason. While membersOf() is a stock JQL function of Jira, membersOfGroups() to my latest knowledge is provided by an App, probably J-Tricks. I would reach out to your Jira…

Hi @Satish Pengal if I understood you correctly you would like to induct satisfaction surveys for projects that are NOT Service Desk/Service Management projects? Customer Satisfaction surveys are (by means of built-in code) only available to Service Desk/Service Management projects:…

Hi @Mariusz Kupczyk while we do not have access to support requests from Community there is not much information you have provided so providing help is complicated. Assuming Confluence crashes (and probably restarts) first thing to look at should be the log files.…

Hi @소아람 in some cases users found it useful to bookmark the dashboard they have created locally in their browser. This is not a nice workaround but for some users - it worked well. Regards, Daniel

Hi @Misako Igawa there is not a lot left to be checked - but are you using probably "Issue Security" so (at least a part of) the watchers are prevented from seeing the particular issues? If so, also a mail would not be sent out as they could not gain access anyway. A double check could also be executed using the…

Hi @Geetha there is not a lot left to be checked - but are you using probably "Issue Security" so (at least a part of) the watchers are prevented from seeing the particular issues? If so, also a mail would not be sent out as they could not gain access anyway. A double check could also be executed using the "notification…

Hi @Daiani Coelho welcome to the Atlassian Community. Like Trudy said this is a personal choice that is additionally given to the users. The question behind it should be why you are about to change the representation/the behaviour of the fields. Assuming want several fields to be filled out you could make them "required"…

The padlock is only visible from "new issue view", you are clearly on "old issue view". But it does not matter as there is something important visible anyways from what Dirk already anticipated. Noveau de securité: Internal There is a Issue Security Level set.

Hi @Preethi Lakshmanan while you state you are still using Java 8 we see no evidence as from your posting nowhere a version number can be seen. The following knowledge base article, indeed, states clearly this is happening when applying the parameter "PrintGCDateStamps" on Java 11.…