Daniel Ebers Expert

Hi @Robert Lee Apart from asking who actually installed the App (referring to what Prince Nyeche already explained very well) there should be a Suggestion on jira.atlassian.com from my point of view to further improve the logging. "Anonymous" looks suspicious and you are not the first user who said "was my password hacked?…

Hi @capasha older versions of Sourcetree can be found in the Download Archives: https://www.sourcetreeapp.com/download-archives On the upper right corner you find a blue button "Download free" - this allows downloading the latest version, which is, as of writing, version 3.4.1. Regards, Daniel

Hi @Karishma there are some reports, mainly Suggestions, open with Atlassian. Some information contradict each other: https://jira.atlassian.com/browse/JSDCLOUD-4521 Here is another one claiming that the portion of time he has to react is not documented anywhere making the process intransparent to them:…

Hi @Leigh Beasley if the error persists and the scrollbar refuses to appear it might also make sense to test with a different browser (Mozilla Firefox for example) for a short test. This is just to rule out there is something broken locally in your current browser. Regards, Daniel

Hi @Peter V I have puzzled together something for you (by combining a few former Community posts) but beg my pardon it is not tested - in case you want to give it a try, please feel free to do so. You could try to access:…

Hi @Jordan Artman the screenshot you have posted looks like it is from Script Runner. Just for a clarification: are you going the Script Runner route or do you use Jira Automation? Did I understand it correctly the hierarchy is as follows? New Item Request ("Main-"Issue) |----> Item Set-up (Sub-Task) |----> Attribution…

If I understood all of the above correctly then I'm happy to share that I was able to implement something like your requirement describes in former times using Tree CF (https://marketplace.atlassian.com/apps/1219011/tree-customfield?hosting=server&tab=overview). In case you are interested you could have a closer look at it…

Hi @Wasiq Dabir as per today there is no possibility to change the dates if the sprint is already closed. From your picture it is visible that the sprint is already closed. There is a Suggestion to make possible what you request: * "As a product owner, I want to be able to change the complete and end date of a closed…

Hi @Santhosh Kumar your question could be understood in a way each issue is using a custom field where a value for "Serial Number" is entered. Further one could assume you now want to display the serialnumber alongside with each issue in Issue Navigator. If this is correct you can click on "Columns", select "Serial Number"…

From the books JVM min memory and JVM max memory should be set to the same value. Although it is had to tell from the outside you could assess those values further. A heap that is too large can have negative effects of performance, so, as long as you are not facing out of memory situations I would choose a small value for…

This suggests there is more than just one open topic with your installation. Collation is set to a wrong value from the looks and generally the version reached end of life. Worst news to come up with: this does not tell why the sidebar is missing. What translates to I cannot tell you more right now than the last time. Is…

Well, see, the error message you are getting The Project argument and its backing generic value must not be null at least corresponds 1:1 with the knowledge base article. In case you want to solve the problem it may be worth having a second look. To your newer question: For a safe way to look into database trouble I would…

There are some errors which I were not able to find a root cause for using knowledge base. Also this one: https://confluence.atlassian.com/jirakb/jira-throws-nullpointerexception-in-issue-navigator-867013154.html makes sense but in your case Integrity Checker is not able to find anything related. 1.) Have you tried to…

Hi @JINWON CHOI I am trying to follow - but one question. Did the error message appear before or after the fix you applied? In case you haven't seen the knowledge base entry - I just found the following, in case it helps?…

Hi @Sami Ahmed Shaik while a closer look at the database is a good idea I would not neglect other aspects as the base system (hardware/sizing of your virtual machine) along with the settings for your JVM (setenv.sh/setenv.bat). Tuning performance is not a one-shot but commonly needs gradual optimizations - if you want to…

Hi @Kevin DuArte are there any chances that the flaky behaviour of the "Configure Fields" dialog box is browser related? Either a plugin for the browser or a whatever kind of conflicting (auto-) update of the browser came to my mind. Have you the chance to go with an alternate browser for a few days (Chrome/Firefox to just…

The integrity checker would not be able to diagnose this kind of issue - to my knowledge. Have you had a look into atlassian-jira.log if anything related to this can be spotted?

Welcome to the Atlassian Community, @Kasdi Ling

Welcome @Dipak k Aditya A very nice guide to get started might also be the following page: https://www.atlassian.com/software/jira/guides/getting-started/overview I hope you enjoy it! A happy New Year to you, also! :)

Could you please post the exact error message? If possible supported by a screenshot?

Yes, that's the idea.

Queues are pretty just made up of JQL queries - so you could filter for something like "level 1 queues" (if that is reflectable by a custom field or a component, for example). But for the core of the question: each queue would have to created in every project manually - they do not work across projects.

If I get this correctly your question is how to start Jira. This depends on your implementation (start-jira.bat/start-jira.sh or a Service). It is hard to understand from "the outside" which Community is what you are seeing when not knowing the system. If documentation did not help please check log files on how to proceed…

Hi Shaun, except for the "recovery admin" which is probably in internal user directory - do you you any SSO solution and/or external user directory like Active Directory/LDAP? Regards, Daniel

Hi @Emil Donca I recently found some information about that but for the core of your question it does not sound very well: "Usage Statistics Plugin" was discontinued due to performance issues and now this is one of the Restricted functions in Confluence Cloud. (...) there are a few options outside of the Usage plugin which…

Welcome @Brian Kelly in case you haven't explored already there is also a collection on Training & Certification here in Community. https://community.atlassian.com/t5/Training-Certification/ct-p/training-and-certification For specific questions to certifications, including your plan to do the ACP-620, this is a great place!

Hi @ronbasumallik while the article mentioned by Carlos is very true for plans except 'Free' you cannot do it right now as those steps would require contacting support which is not an option for 'Free' plans. A workaround is to setup up a new Cloud site, and migrate their Jira projects and/or Confluence spaces across. If…

Ah okay, I see :-/ I'm pretty sure some users experienced with those two Apps read here also and will probably chime in.

Duplicate to: https://community.atlassian.com/t5/Jira-Software-questions/Create-JIRA-issue-via-Email-for-helpdesk/qaq-p/1566411

Hi @Rizwan Malik in case e-mail is okay as for the medium of the notification you could have a look at "filter subscriptions". You can use them in Jira with no additional cost (compared to a special App). The basic idea is easy, you define a JQL query, save it as a filter and a defined group receives a nice overview of all…