Daniel Ebers Expert

Hi @Silas Alexander Lykke Rosenskjold from what I understand you want to limit customers to specific projects. There is a Suggestion open with Atlassian which unfortunately gained no real traction: https://jira.atlassian.com/browse/JSDSERVER-6885 It reads: Our desire would be to have the users/Customers from Project A…

One addition: the changes are affecting usernames, not display names - but you are about to export full names. From a XML export I could recognize the reporter's account id is also cryptic but the display name is provided clear text - same like in CSV exports. <reporter accountid="5f3bbf473579070038a1e648">John…

The changes were introduced with the changes mentioned here: https://confluence.atlassian.com/jirasoftwarecloud/gdpr-changes-to-usernames-in-jira-cloud-967319102.html You can learn more about Atlassian's GDPR commitment here: https://www.atlassian.com/trust/privacy/gdpr From Jira view I'd agree to Jack - it should be okay…

Hi @Monika Rani what I found especially useful, and also entertaining, was the webinar about it. Have you attended the one in December? If so, I'd don't wait and file an application like Kristjan said above Here are the last post about the webinars - I saw you posted there already. * Recap: How to become an Atlassian…

Sounds good and if you want to automate it (so developers do not forget about setting the date right) you also can put it into Post Function of transition going to "Dev Fixed" :)

Hi @Theresa Tankersley I see what you mean. In this step this is in other words not an error but rather some kind of "User Experience" issue - the message appears because "Epic Link" is on the corresponding screen but it does not mean specifically there is an error this time. Or to rephrase it: it is just normal and the…

While I cannot provide any ready solution at least I'd want to confirm the link Radek already mentioned for UPM is worth having a look, and well, for Marketplace there is the following API: https://developer.atlassian.com/platform/marketplace/rest/intro/ A personal contribution: we had some years back then the same idea…

Hi @Amitava Mallick you can restrict comments to a specific role within your Jira project or a group. Adding to the great information Trudy already has given I were able to find another document on this topic: https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html While it is for Jira Server…

Hi @Amit Anand Not a solution this time but a question - did this happen right after an upgrade or came it "out of the blue" after a restart of Bamboo? I am just asking because all references to this error message are found to happen after an upgrade. If an upgrade took place lately could you kindly state from which…

Hi @Matthias Posch , am I getting you right you want to select a bunch of issues and put them to a sprint? After that you want to transition them one by one or in bulk? I tested it and it works the following way on my test instance in Cloud for a Next-Gen project: * I created a sprint * I created some test issues and…

Hi @Jane Wagner is the option from "Projects" overview missing alongside with the others like "Edit" and "Delete" or is it just the "Archive" action that is absent? Can you navigate to "Projects" overview at all? Could you please provide a screenshot like mine? Regards, Daniel

Hi @Alexey Matveev adding to what Nic already said here is the corresponding Suggestion logged with Atlassian which you could vote & watch for: https://jira.atlassian.com/browse/CLOUD-6999 The topic is in "progress" but stalled at the moment - some kind of block which prevents the initially started progress in that matter.…

Hi @Юлия Усова is there a current issue you are trying to solve regarding performance of the product(s) you are using? For example, do you experience a slowdown in using Jira or Confluence? If so, there is a lot of things you could check according to the following article:…

Please check if your configuration file "confluence.cfg.xml" is still there (in proper location), has the proper permissions from operating system view and is containing the needed data to connect to the database. Confluence is telling for a quite early state of startup that the database cannot be accessed. Have you…

What do you mean by "write this kind of API for Jira Server"? The API is provided by the product, it is built-in in Jira. You do not write it, your users use it (or abuse it with inappropriate usage patterns, it depends, you know). The nearest you can get without Data Center are organizational briefings "do not overload…

Hi @[deleted] you mentioned a recycle bin for Jira server - the nearest functionality I could found was an App providing this. Stock/plain Jira does not provide a recycle bin. So I understand you right you assume the problems now are suspected to be caused by the recycle bin App you had in your instance earlier? Is there…

Hi @Jag Chahal in case the error persists could you please attach a screenshot of what you are actually are seeing? I understood that there is no login possible but a detailed view per screenshot would help to understand if there is a button missing or if it just does not trigger - for example. Cheers, Daniel

The nearest solution you can get is "rate limiting for API" which is only available to Jira Data Center: https://confluence.atlassian.com/adminjiraserver/improving-instance-stability-with-rate-limiting-983794911.html From what I understood the problem you are dealing with is more performance/usage related than a question…

I understood from a similar Suggestion (https://jira.atlassian.com/browse/JRACLOUD-39413) there is only few power behind the column "Links" in Jira Cloud currently. While the ask was for the Summary there are several others, like, https://jira.atlassian.com/browse/JRACLOUD-24557 which sadly meanwhile are closed as "Won't…

Years back when I faced the same issue it helped to kill SSO login from the non-production environments. Requiring the users to type in their username and password made them recognize that it is NOT production environment (^= behaving differently). When slowed down by some seconds and then >additionally< seeing a different…

Permissions for API and direct login per browser to Jira are absolutely the same. This now further suggests, like Nic said, that your workflow contains conditions for some transitions. Have you checked the workflow?…

Hi @amanne adding to what Prince wrote there is an article about this topic from knowledge base: * SAML Single Sign On and Provisioning for Service Desk Customers https://confluence.atlassian.com/cloudkb/saml-single-sign-on-and-provisioning-for-service-desk-customers-1027113836.html Apart from that there were two recent…

I understand the error message is referring to a proxy. The system seems to reply with error code '403'. Can you please confirm you use a proxy of whatever sort? Could you please also describe the setup any further? Is this a single node Confluence installation or there are some specialities we should know about? Is Jira…

Sure, you're welcome. Glad you got it working. In case of any other questions you know where to find the Atlassian Community :) Have a great day!

If I understand you correctly you took this path: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ If this is correct the mail delivery should work, yes. If it does not work you can view logs that should tell if there is something missing:…

The setting which Olga mentioned in order to change this behaviour for the whole instance was introduced in Jira v7.9 from what I could find. In case you can make the situation clear to your Jira administrator I am wondering if they would not be willing to change the setting - in favor to a faster loading Issue Navigator.…

This is the mail handler setting from Jira itself (Service Management is different). I know it is Service Management Project that I want to use this. For Jira Service Management you could try to put sending domain to allowlist -…

"Archive" as a resolution is a valid value by means how Jira works. This should not be the cause from my opinion. If you have, for example, Script Runner (App) there is the possibility to do a bulk fix of resolutions while, to be honest, I do not believe it is necessary in this scenario. If your question was on where to…

@Mesut YildizWelcome to Atlassian Community! Hope you will enjoy what you will see and learn here!

You're very welcome - glad you fixed it. In case of further/other questions please let us in Community know.