Daniel Ebers Expert

Hi altogether, in that cases a lot more information would be needed as there is a bunch of possible causes. It would be needed to know if the instances are on a Confluence Server (Data Center) or in Confluence Cloud. After having those information troubleshooting can begin but it every case to be inspected individually.…

Hi @SSP Admins later the month there was a knowledge base entry made which talks about the vulnerability more in details - you could review it, in case the topic is still relevant to your team: * FAQ for CVE-2022-22965 https://confluence.atlassian.com/kb/faq-for-cve-2022-22965-1115149136.html The corresponding bug on JAC…

Hi @Tim H_ I was only able to find a bunch of written information, despite this Youtube video: https://www.youtube.com/watch?v=XnQfvyk8c6U I'd recommend to give it a try - there seems to be a trial available (https://www.atlassian.com/de/software/confluence/questions/try). In case of specific questions or obstacles, I am…

Hallo @Gaby obwohl deine Anfrage schon etwas älter ist kam mir die Idee, ob ein Atlassian Partner in deiner Region möglicherweise ein guter Ansprechpartner sein könnte. Es gibt ein Verzeichnis der Partner, welches du hier findest: https://partnerdirectory.atlassian.com/ Viele Grüße Daniel

Hi @Dennis Lewis sorry to hear it is such a pain for your team. I am wondering if a combination of an Issue Collector and Automation could get you started at least? * Use the issue collector https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/ * Automation…

Hi @Amar Patil for that there is nothing available that would come out of the box, but there are similar questions here in community from which you could learn - I picked one for you: https://community.atlassian.com/t5/Confluence-questions/Move-all-information-from-Confluence-to-SharePoint/qaq-p/1809667 Regards, Daniel

Hi @karerainno the recommendation to check https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html is a good one - from Community it will be hard to diagnose the error - the log file looks good. Has the issue been resolved meanwhile? The more direct way would be to raise a support request…

Hi @Martin Wunner from a Confluence's perspective there is no such thing like a automatic deletion of pages. The best thing in cases like this is to speak to your "space admin" for the Confluence space or an administrator to check what is going on there. I recently found out that a page that I had been working on for quite…

Hi @Colm Maguire from what I think it is not a defined term - it could come with responsibility to keep Confluence tidy and easy to understand, unless however you define it any other way. Some insights could provide the following article, in case you might be interested in reading:…

Hi @Graham Twine after having seen some different Jira instances and at least that amount of teams with own philosophy I only can second to what Nic said... You can configure Jira workflows to follow any process flow you want, whether that be a strictly controlled linear process, or a complete free-for-all. ... and finding…

Hi @Mark Robbins if I get it right the question is how to deactive an user via database. While it is reported to be possible - it is agains best practise and on top it seems a restart of Confluence is needed. Not that I would promote that route, there has been a similar discussion here in Community:…

Yes, very true. Something everybody should do more often. When a change is good, it is real good. When a change leads to a not so good result, hey, you can still plan on the next change - seriously, most times in life nothing really dramatic will happen when a plan turns out not to be perfect. Many times it is just a fear…

Hi @尹俊权 welcome to the Atlassian Community! Without knowing your system better the ERROR message is the same like in this Community post. It suggests, the database is read-only in a moment where an update statement (to change some data in it) should be made:…

Hi @Sweta Pawar which kind of deployment do you use? Is is Confluence Cloud or Confluence Server? Maybe you are referring to Personal Access Tokens? https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html At least I can share, they can issued via REST API. Other than that and assuming you…

Hi @Cristian Seco Ruiz welcome to the Atlassian Community! This article might be helpful: * Delete or Restore a Page https://confluence.atlassian.com/doc/delete-or-restore-a-page-139429.html Howver, bad news is - as soon as the trash is purged the data is gone for good. Regards, Daniel

Hi @rsw welcome to the Atlassian Community! More of a long-shot knowing several database systems could have problems with Unicode characters I am wondering which database you are using? MySQL or example states unicode characters are supported when using utf8mf4 encoding.…

Hi @Bhojanapu Aswani is there any specific problem you are trying to solve or are you implementing some kind of logic why you ask in particular for the login timestamps? Regards, Daniel

Hi @Gaurav Manudhane welcome to the Atlassian Community! I happened to find a knowledge base entry on the message in the log you got - please review if the document helps in your case: * Confluence is inaccessible and displays a 'Could not find datasource' error after upgrade…

More in general (although it is clear Confluence seems to be the point of intrusion for some hackers here) it suggests parts of your server has been compromised by ransomware. Reinstalling the server (so you get a clean state) and restoring the instance from a proven clean backup sounds like the only chance you have these…

Just adding because there were similar encounters here in Community where the machine got compromised prior the upgrade it could make sense to double check if there are any malicious processes running - of course, if the setenv.sh looks okay, though.

Hi @Ankit Rastogi Can you please share the APIs details page? I was thinking to run APIs before and after the upgrade to compare responses and data. Let’s see I have 100 pages on confluence and this count should be a response of some confluence API then I will run before and after the upgrade to compare this count. I think…

Hi @Ankit Rastogi And can you please share how we can create Personal Access Tokens (PAT) for Confluence 6.13.23 version Personal Access Tokens require Confluence version 7.9 (and later). Please review: * Using Personal Access Tokens https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html…

Hi @James Park I feel this corresponds with: * Select List custom field is not displayed on the Jira macro https://jira.atlassian.com/browse/CONFCLOUD-73228 Please check if this is what you are seeing - if so please make so to click "This affects my team" over there as well as to watch the bug. Regards, Daniel

Hi @yangkangwei from what you stated it looks like your server has been compromised. Please note that a cleaning might not be sufficient and the attacker could have left some backdoor allowing him to come back. From my point of few a reinstallation of the virtual machine would be the safest way to ensure a clean system.…

Hi @ktpl00 the best you could do to dig deeper is to look into log files to see if something meaningful is visible from them: * Working with Confluence Logs https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html Regards, Daniel

Hi @Jean-Claude Chauveau a good starting point after reading logs like Nic mentioned might be the following overview: * Confluence Startup Problems Troubleshooting https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html I am adding this here as a reference for others because there…

Hi @Michael I found this error in a bug which seems being processed (https://jira.atlassian.com/browse/CONFSERVER-59387) but that should not prevent an upgrade. The "real" reason why it fails should be visible from logs. In case you are still stuck probably consulting an Atlassian Partner…

Hi @Preetham B M assuming this is a site which you use among your company the best contact to speak to is some kind of internal helpdesk (you might have). In case it is your personal instance you would need likely to reset the password in case it was forgotten.…

Hi @Meang Choo, Kim would you mind sharing how you fixed that issue? Community could learn from it. Regards, Daniel

Hi @Caitlin Williams, what the options are will largely depend on what the current deployment is. For example, if you are coming from a Server based deployment or if the source instance is already on cloud. This could provide a good first reading, having Jira additionally already in place could add several additional…